TD Bank

Don’t go to this baby bank. Trust Chase or Citi down the block.
There should be a sign that employees don’t maintain the ATM. I used my debit card from another bank at this ATM (isn’t that what everyone does?) and the machine was freezing. Wouldn’t accept my PIN, wouldn’t cancel transaction, nothing. So I try to beckon the security guard. You know, since he’ security and may know something. You’d be wrong to assume either, tiger. He gave me this confused look so o had to walk to him and tell him what’s going on. He directed me to the lady (child) behind the counter. I told her and she said, ‘Give it a few minutes.’ So I go back to the machine and it displays ‘We’ve retained your card for security reasons.’ What security reasons? So I told the lady (girl). She says ‘We’ll have to issue you a new one.’ I of course told her that’s not possible because it wasn’t a TD bank card. You know what she said ‘Well, you will have to get a new one from your bank …’ You’re kidding right? Your machine that messed up has now put me in a position where I don’t have a dollar in my pocket?! And your apathy is a nice touch.
Shouldn’t the security guard be able to access the front panel, just not the vault in an ATM? Why is security there? Is he the only one that applied and seems to lift so he can protect the assets? He’s useless. Doesn’t even have a radio from what I could tell. Black shirts never stopped a bank robbery buddy.

I love this location. There is one employee that I would especially like to highlight. On the few times that I need to speak directly with an employee, a man named AJ or Abraham (I have his card but I misplaced it!) is beyond wonderful. I know this because he is very kind and patient – my 19-​year-​old brother walked into this TD one day and AJ sat with him and meticulously explained the differences between checking and savings accounts. He really went above and beyond to help my brother who definitely benefited from and appreciated his help. It doesn’t get much better than that.

I recently moved to Stuy Town and found it extremely convenient that there was branch across the street. Long story short this has been by far been the worst TD experience I’ve ever had. The manager AJ has the nastiest attitude I’ve ever encountered. I never write reviews but today I felt compelled because this was extremely disappointing.

Nice people work here, always pleasant, & I never wait long here, unlike other branches I’ve used. Fabulous!

I’ve had an account here since they opened this branch about a year ago. Very convenient to my workplace, open early in the morning and on weekends. One representative in particular named Abraham has been very helpful to me and I always look for him behind the desk. Some of the tellers are cold, so I removed one star for that.