T-Mobile

The store is sometimes crowded but the staff is very attentive and always greet you at the door. The customer service in this store is definitely 5 stars and employees are knowledgeable. I recommend this store for ay t-​mobile needs from paying phone bill to any other needs.

I am switching to AT&T. Heres why.
I have been a T-​Mobile customer for 12 years. Over the past year I have been using the Samsung Galaxy 2. The phone does not work well and constantly breaks down. Even worse, when T-​Mobile sends me a replacement phone (I pay for insurance) they send me another Galaxy 2 that either comes defective, or breaks within weeks of sending it to me. In the past 6 months, I have received at least 6 replacement phones, and each phone they have sent me I had to send back due to problems such as defective screens, defective power switches, defective speakers, defective microphones, etc … The most recent replacement they sent me stopped working last night. It simply shut off, and now will not go back on. (When I try to turn it on, it just keeps vibrating, but it will not turn on) I have asked T-​Mobile dozens of times to send me the Galaxy 3 or 4 so that I can have a phone that works. Their consistent reply is that I am covered only for the Galaxy 2. I asked them again last night «Please send me a different phone.» They refuse. I now have no phone to use until I can get over to AT&T this week. We all know how cell phones have become integrated into our modern lives. I now have no access to email, texts, phone calls, as well as important stock trades that I follow via an app. This is a huge inconvenience.
T-​Mobile is a large enough company that can afford to send me a different phone if they wanted to keep me — a customer of 12 years — happy. They have failed to keep me happy, instead making me question why I have stayed with them for so long. Now they are going to lose a customer. They do not seem to understand that the cost to them to send me a different phone is negligible compared to the cost of service that I pay each month. Over the past 12 years, as a reliable customer, I must have spent well over $ 9,000 for service. They will now lose this money simply because they are too cheap to send me a working phone.

Pros:
(+) Bianly was excellent! Very efficient and knowledgeable.
(+) No contracts.
Cons:
(-) A/​C was broken, so the place was hot!
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I came here to switch from Verizon to take advantage of T-Mobile’s unlimited data plan (which word has it may possibly be ending July 13, 2015). I came also because of their «no contracts». They had a promotion for $ 80 for unlimited everything with 7 GB free hotspot, or $ 100 for 2 phones unlimited everything with the 7gb free hotspot. I chose the $ 100. Plus they have their free wifi and texting in flight which is perfect for me since I’m traveling these next few months.
Bianly was our rep and was very knowledgeable and efficient. She answered all of our questions and asked us if we had questions before we left the store. She wanted to make sure we were happy with our purchase. I already recommended her to 2 other people to see her and to switch from Verizon and take advantage of T-mobile’s unlimited before it ends.
The store was hot! Their air conditioner was broken and it was a hot summer humid day. People standing in line started taking off their shirts. Even after opening the door to let fresh air in, it didn’t help. It was too humid. They need to get the air fixed asap.
Come in the morning. If you come after 12pm, expect to wait in line.
#tmobile #verizon @tmobile @verizon

If I could give zero stars I would. Please do yourself a favor and don’t use this store. If you must use this store do not work with Carlos. I recently switched from AT&T to T-​Mobile and I regret it every day. Carlos was very dishonest with me throughout the entire process from talking about the up front fees, to the reimbursement process, to telling me that he could get me certain phones and then never getting them for me and always trying to sell me something different each time. I was trying to be fair to him since I started the deal with him and I thought it was only fair that he get his commission and I THOUGHT he was helping me out. However, as it turns out, Carlos was really dishonest with me throughout and was only looking out for himself. He even went as far as to tell me that he had filled everything out for my reimbursement and that I should be receiving my prepaid visa cards in 6 – 8 weeks. I eventually learned (after 5 weeks) that he had done none of this and I would have to go online and do it myself. This means that I will have to wait ANOTHER 6 – 8 weeks after this time to get my reimbursement after I pid AT&T $ 800. If I hadn’t found out about this soon I would not have gotten any money back because after 60 days you forfeit that reimbursement. Overall, I am very upset that I switched to T-​Mobile and if I had it to do over again I wouldn’t have to even think twice about staying with AT&T. My service is awful with T-​Mobile everywhere I go. They are dishonest. And if you think you are safe because you aren’t under contract, I hope you paid for your entire phone up front because if you leave them you will be paying for all of your phones up front if you want to leave them.
So, my advice is to you is to not switch to T-​Mobile, but if you think it is best for you, then definitely go to a different location and DO NOT work with Carlos on any deals.

Me again wentn there to pay my bill took almost an hour. Could they type slower. Plus the male reps could be more professionally instead of hitting on every girl that comes in the door