Symphony Cleaners

I am oppose to all of these reviews. I don’t know about cleaners part but the tailor is such an amazing guy, and do his job perfectly. He is little bit expensive than other tailors but I am sure that you won’t need to go to re-​fix. He is very talented and the best tailor in New York City. I’ve never regret to work with him since 2009. I definitely recommend him if you forget about money and want to see the real work. He is the real tailor and he deserves whatever amount that he is getting.

This is the only review I’ve written in many years of having this app. The owner bashes every dry cleaner in town and says he’s the best, lies about his delivery times, and messes up orders. When confronted, he told me to find another dry cleaner to go to. Terrible. Delivery guy was nice though.

Ugh. Avoid. I really wish I’d read the reviews on here before going in. But when it’ 90 degrees, walking to my regular cleaners 12 blocks away feels like 30 blocks, so I got lazy and went here. I also wish I’d asked the price of tailoring before the guy pinned it all up. I thought he said $ 15, I was beyond shocked when the credit card receipt showed $ 50. I unfortunately was too embarrassed to say never mind but honestly, this is robbery. There are plenty of places within a 10 block radius that do good work and don’t charge this much. The item I was having tailored only cost $ 35!
So I get the item and can barely breathe. The waist is way tighter than when I took it in (and at the time I had told them the waist is fine, it’s lower down where I need the tailoring done). There’s no way I gained enough weight in 24 hours to make this feel this tight. A heated argument ensued with the tailor insisting he never touched the waist. OK so something else you did made the waist tight. Impossible he said. I asked for my money back and the manager refused saying technically I can’t claim I have a problem with the work since he didn’t specifically alter the waist. I said okay so some magic has happened and the waist no longer fits. Riiiiight.
Things got more heated, I said if I don’t get my money back I’ll file a complaint. Finally he relented but yelled at me that I’m not a nice person. I said oh really, well have you seen your Unilocal reviews lately? ALL those people are not nice? They’re ALL lying? He just waived his hand and said they work hard there and «you people are just awful.»
Um, they may work hard but the work they do stinks as anyone can see on here. I told him I could get this item tailored for about $ 20 on 39^th street, he said well then go there. I said I definitely will! Just horrid. And the worst part is they immediately went into defense mode instead of nicely and calmly offering to fix the problem with additional tailoring. Lesson learned! I’ll take it to Valet cleaners and get good work for a good price.

Say they’re open at 7, haven’t picked up the phone yet.
Been using these guys for almost 2 years and not sure if owners changed but the customer service level has really gone down the drain.
If you have patience– their wash/​fold comes out fine.
However, it’s like jumping through hoops to get your clothes picked up and dropped off.

Was fine for a while, but eventually ruined one item beyond repair and wouldn’t refund cleaning fees or compensate for the value of the item. Plenty of better options nearby, some of which even do their cleaning on-​site.

I’ve been here less than half a dozen times for wash & fold. Right now, my laundry is almost 24 hours overdue, for which they’ve been entirely unapologetic. When it *was* on time, it’s come back with broken articles.
In general, I’ve never had a good interaction with the people here. They always seem entirely unhappy, ready to take it out on everybody, and ready to do the absolute minimum (and sometimes less).

Worst service. I am moving tomorrow and brought my Anthropolagie comforter here purely for convenience. It showed up to my apartment filthy like it dragged on the ground. I brought it back tonight and they #1. Refused it was them #2. Refused me a refund and 3#. Said they won’t be able to have it fully cleaned until tomorrow night, even when I told them I was moving tomorrow morning. Even if it wasn’t their fault it got dragged on the ground, they left the bottom of the plastic covering completely open, allowing it to be exposed to external elements.

If I could give 0 stars I would. Ruined 3 different pieces of expensive clothes I used to own (had to throw them out) and not only refused to try and fix the damage, but also charged me the full amount for the «work» they did. Got my $$ back from AMEX but will probably never get over how they treated me as a longtime customer. There are a thousand cleaners in the area. Why go to one where they couldn’t care less about you or your valuables.

RIP OFF! POOR SERVICE! I would give no stars if I could… I brought pants to be dry cleaned and 2 pr pants to be hemmed. I specifically requested — three times — that all be pressed with a center crease. The Asian girl at the counter assured me they would. They charge $ 15.00 to hem pants, unlined. That’s $ 3 more than the tailor in my old neighborhood 8 blocks away. None of the pants were pressed as requested. I assumed it was simply as oversight and brought them all back. I was shocked to learn that the $ 15 charge DOES NOT INCUDE PRESSING. Pressing is an additional $ 5! I expressed my shock and dissatisfaction with the policy and the fact that they never said anything when I requested the tailored pants to be pressed with a center crease. The girl at the counter did not even apologize for screwing up the dry cleaning job, but was arrogant and dismissive about the $ 20 fee to hem and press a pair of pants. I will never use them again for anything and strongly recommend customers avoid this store at all costs. There are enough options in the neighborhood. They should not be in a service business and do not deserve to have any customers. SYMPHONY CLEANERS IS AWFUL,

Symphony Cleaners has unfortunately gotten really bad. I used them most of last year because they were the only decent cleaner within a couple block radius but always secretly hated them for how overpriced they were. Lately its gotten worse they’ve stopped offering any coupons and their reasoning is that its because they’ve «lowered their prices» which is an absolute lie. The younger Asian people that work the counter have some of the worst customer service skills I’ve ever experienced regardless of whether I’m being nice to them or asking a simple question they always give me attitude and act really awkward.
In terms of quality they fail in both the seamstress and cleaning department. I asked them to hem a dress and they made it even worse it was a knit dress they assured me worth fixing (had a hole in the back) but they just knotted the two strings together to repair the rip which I could of done myself. Now it looks tacky and isn’t wearable. Also this cleaner will not rush anything because the girl told me they «outsource everything to Queens» so it always takes minimum of two days to get anything back and that’s assuming you’re picking up. My nice suit I wear to important meetings maybe 6 times a year now costs $ 22 to dry clean there and it normally takes about 3 – 4 days before I get it back mind you I wear a size 4 petite and it can’t be more than a couple square feet of fabric that takes a couple minutes to steam.
Give them another couple months tops when the cold weather is over and people start trying new places out of desperation. YOU NEED A MANAGEMENT AND EMPLOYEE OVERHAUL but frankly I’d love to see you close because almost any other dry cleaner that opened in your place would be better.

I’ve never written a review before. These guys are awful. Just awful. Holes in all my clothes. I keep finding random people clothing or socks in my bag. Don’t even know what they’ve lost of mine. My roommate had his jacket lost. I’ve multiple times had to track down clothing. AND THEY CHARGE $ 7 A SHIRT. Go elsewhere, please.

Review is for new owners/​new name Le Pressing Garment Care. I lost a button on my prized dress. I went to 6 cleaners trying to find someone that could add a button that was a close match to the other 4 buttons and put it at the top by the collar. They all said NO. But Angelina, the lovely seamstress here took out her big box of spare buttons and spent 10 minutes looking for the perfect button. She moved one button and put the new button on top. Looks fabulous! The charge? $ 5.00 yes, only $ 5.00. They are my new best friend for alterations.

Worst cleaners ever! They never deliver on time and they do not know what they are doing. They are also highly over priced. Recently, I brought a pair of pants for dry cleaning. They promised I would get them back in two days. After a week of harassing them I finally found out they LOST the tag so they weren’t sure where my pants were. They finally found them after I went in, made them search, and visually claimed my pants. They then proceeded to deliver a pair of pants to my apartment that same day that ARE NOT MINE. How much of people’s stuff are they actually losing? Do not go here!

Do not use this cleaners!!!
I stopped in ahead of time to request pressing of shirts. I was told I could bring them in before 10 a.m. And the cost would be $ 1.99 each.
I got up early and brought all my cleaning there before
10 am the day before leaving for vacation. Here is what I learned:
Women’s T shirts cost $ 6.99 (unbelievable since they just needed to be washed and folded!)
There is a minimum weight of 15 pounds for wash and fold
There is a surcharge, which is built in and not expressed, for same day delivery.
I left two articles there and said I needed the denim jacket back that day because I was leaving for vacation the next day. It was not delivered. I called several times and was told it was on the truck and would be there by 10 the next morning. Still no delivery. I had to keep calling – no one contacted me from Symphony. Finally, although I was supposed to leave from another Manhattan location, I had to return to my apartment since the jacket was not delivered until after 2 pm.
When I discussed this with Symphony (and the added costs to my transportation to the airport), I was told I would be refunded the 2 $ surcharge for the same day delivery which I did not even know about.
All in all, poor service; poor delivery; uncaring and unprofessional attitude from the Symphony staff. DO NOT USE THEM!!!
A terrible place with terrible service!

First, they Missed delivery time. when told it was ready to be picked up, the laundry bag was nowhere to be found. They said there was nothing to do about it cause there was no record of it. Fortunately we got in contact with the delivery man who said he got into the building but didn’t call to say he was there. Do not recommend.

Do not go this place. Horrible service. I gave two ties for dry cleaning, and they promised they will be ready for the day after. The ties came back after 4 days!!! And when I called to check where are they the screened the calls.
Horrible place. Horrible people.
I wish they will bankrupt.