Super Runners Shop

Great service! The fitting system is spot on! Put on the shoes they suggested and they fit perfectly and oh so comfy!

The lady in the store was super friendly. Pointed out all the sales and had helpful suggestions. Got a pair of perfect winter leggings at a fair price and a zip up on sale. Ended up joining the rewards program, will come back again! Excellent.

The lady was not very enthusiastic about helping out. Didn’t really have any recommendations for other places to go after I couldn’t find anything here as well.

I love this store! The soles of my sneakers came apart before a marathon, and they helped me replace them with the exact same pair I had trained in, analyzing my foot with some cool equipment in the process. This fall, I stopped by the store to ask about group runs, and although they were not holding any at the time, Beth invited me on a run she was having that weekend. She is very very nice and helpful, and has sent me messages about really awesome discounts ($ 20 running sneakers!). I am sure the other employees are also very nice, but she is awesome!
Five stars for the store, employees, merchandise and service!!! A great running shop on the upper west side.

Excellent service, very friendly staff and awesome shoe selection! Beth the manager helped me with everything I needed and was so accommodating and knowledgeable. She helped me pick out the best running watch for my needs, which is paramount since I’m a running coach. I love how the staff is so supportive of local runners and it has the feel of a community running store, unlike some of the big chain stores. Will definitely be back!

Super Runner is one of the best shops you can find in the City to gear yourself up, as a beginner or as a pro !
I was an «everyday runner «, profane to running do’s & don’t in some ways, and since I’m in NYC, I started to develop serious pain in my knees from my good resolutions to daily workout.
So they introduced me to their measurement machine that scans your feet to reveal all the mysteries of your own posture/​shape/​arches etc. and watched me walk around to evaluate what would be the best shoes for me.
I ended up with a pair of shoes I would never have bought by myself in the first place, with a pair of sole to support my arches which I would never have guessed I needed, in a size that’s not supposed to be mine (because I didn’t know that your running shoes ARE supposed to be a little longer than your regular shoes).
… AND I LOVED IT !!!
First, the experience of being guided by professionals that helped me find the best gear for my body, AND the shoes. OMG the shoes. The cushioning is a living dream, the arch support from the soles is such a relief for my knees, and what to say about the shoes stability for my f***g supination ?
The pain is over, and I finally get why it’s so important to adapt your equipment to your body. And why you’re supposed to be responsible and drop these cheap pink sneakers from *Lot-​less* right now. Next step for me is to buy a pair of orthotics. See ?! Now I want a Lot-​more (aha aha)
Good gear can be expensive, BUT you can’t buy back your articulations —
As for the girly part of myself — that I won’t shut down thank-​you-​very-​much– I must admit that the selection of sneakers is really convincing. The shop itself is very well provided, with classic and colorful outfits. From head to toes you can match your pinks, oranges and be funkalicious or super classy.
Last thing: there is a bunch of Marathonians that hang in there, giving counsel to each other, and I couldn’t help but ask a bunch of questions that they answered me in a very accurate way.
There was definitely a cool vibe in this shop. Local business does that to you. Makes you feel at home. Too bad it’s so far from my actual home, but you know… «My body is a Temple. »

As good as it gets when it comes to purchasing running shoes. It literally does not get any better. It’s a combination of great customer service as well as the right technology and associate knowledge. You won’t be sorry. I am never buying running shoes anywhere else again; and I am specifically referring to this particular location.

There at 7:20 — 10 min before closing — know my size and shoe, but door locked and clerk saw me, but would not even acknowledge I was there. ..

I stopped by here expecting to go through the usual rigamarole of trying lots of running shoes on to find the right pair. Lucky for me the very competent salesperson, Jamal, was beyond helpful. He suggested I have my feet scanned by him to help narrow down the field. It was a quick process and, after a short interview about how I would be using the shoes he selected 3 pairs with different characteristics. All 3 fit so perfectly it was incredible. had a hard time deciding but narrowed it to two pairs. My friend was equally impressed. He has been running all his life and has never bought into any gimmicks. He initially chose some pairs to try without having his feet scanned. None fit well and, after scanning, and Jamal’s choices, he was shocked at how perfectly comfortable the new choices were. It was overall a really unexpectedly great experience.

After stopping at 3 shoe stores on the UPW, my «problem» was finally addressed at Super Runners Shop on Amsterdam Ave by Mallory. As a result, I had a pain free 2 hour walk for the first time in 2 – 3 years. Thank you, Mallory, you have renewed my former support of this once great, then weak, now great again destination runners’ and walkers’ store.

I personally enjoyed my experience here ad found the salespeople very helpful. My feet were not scanned, but that could be because i came in knowing my «foot type.» I was shown a variety of shoes and encouraged to leave the store to run up and down the block with them. As far as price goes — no better or worse than anyone else.

Came here today for the first time, and was greeted by a very friendly staff-​member. I already knew that I was looking for leg compression sleeves, so he directed me to them and asked me about my ailment. When I told him that I had shin splints, the staff-​member was very helpful: he asked me more about my running habits, told me about causes and treatments for shin splints, then measured my foot to suggest a proper running shoe. Very friendly, knowledgable, and helpful; will be coming back here in the future.

I stopped in here to purchase a new pair of road running shoes. It took about 10 minutes for anyone to approach me even though the store was completely empty. I had my feet scanned (with no explanation at all) and sized (incorrectly). The saleswoman asked me about my running style and I explained that I put a little bit of pressure close to my toes when my feet strike the ground. This does NOT mean I run on my tiptoes, or else I would’ve injured myself many years ago. Her response was «no one does that.» She dismissed the comment entirely, told me I have a mid-​foot strike and then proceeded to suggest the MOST expensive sneakers on display – none of which fit even remotely appropriately, and assured me that she knows best since she’s a «running coach.» Completely rude and a total hustle for commission.
I don’t care if you’re a running coach. Bitchy customer service from a little woman on an ego trip means I will never return. If you’re looking for a real running shop, head a few blocks down to JackRabbit, because this place was pathetic.

These guys are always great. They have patiently fit my daughter’s finicky feet and replaced well worn shoes for free that didn’t fit my husband just right. I love their customer service. Plus, it’s worth making sure you are in their system as they have a frequent buyer program. I’m not saying they are cheap. they definitely are not, but they have been good to us.

I’ve bought several pair of shoes from Super Runners Shop before, and never had a problem, so I hadn’t had an opportunity to experience their customer service (or lack of!) until now.
Three weeks after I purchased a pair of Asics, they started developing large holes on top of the shoe. I looked the issue up online, and it was a common problem with certain Asics models.
I didn’t have an opportunity to get back to the store for 2 more weeks, at which point the shoes were 5 weeks old, and riddled with holes (at least 6 dime-​size holes on the top of each shoe, where the netting had just split apart).
The manager wouldn’t budge on taking the shoes back, despite the fact that he agreed the shoes had not performed the way they should have (for $ 135)! He said they had a strict 2-​week policy.
Anyway…he didn’t care at all that he was losing a good customer in me, and many potential customers who read Unilocal!
Please don’t shop here when there are so many good stores in the surrounding area!

This place is hit-​or-​miss. Some of the staff may be both knowledgeable and friendly, or neither, or a smattering of one or the other.
Today, for example, I saw a sales clerk try out some goofy «ninja» move trying to retrieve a shoe box located near the bottom of a pile of other shoe boxes. The shoe box was for me. The whack on the knee from the sales clerk as he jerked the box away from its perch shouldn’t have been. He said nothing. I let it go.
Then, as I was trying on the shoes, I said aloud, «they’re a little snug.» His response was something like, «no, they’re not.» I thought, «whose foot is the shoe on? Yours or mine?»
I took my feet on up the street to Harry’s Shoes and, ultimately, made a purchase.

Ron was super helpful when I came in, after a run, looking for new running shoes. He watched my walk and determined that my arches were pretty normal. I told him my feet tend to be wide, and he rushed to the back room. Now, I believe he was rushing because he not only is an expert but also that it was a crowded day. He relatively smoothly dealt with two or three customers at the same time.
He knew the shoes really well and was able to predict how the shoes would fit me or the similarities between pairs of shoes even before I tried them on.

I cannot believe the amazing exchange policy that SRS has. I bought new running shoes last week, and after running about 20 miles on them, they just didn’t feel right. I brought the shoes back a week later and the salesman spent about 30 minutes with me trying all sorts of other sneakers until I found ones that felt better. The people were all incredibly helpful and spent time with me getting it right. They took back the old sneakers no questions asked, and traded them for the new pair. This is an amazing deal!
I also love that all of the salespeople are runners, and so they really know their trade. Although the selection is not huge, I get the impression that they really stock quality shoes, and are aiming to set people up in the best way possible!

I’m all about supporting local businesses, especially when they are as amazing as Super Runners Shop on Amsterdam. Not only do they have an amazing policy for trying out running shoes to make sure that you have the right fit for your feet, but they always have amazing sales.
The only non-​perk is I wish they had more selection for the ladies… it seems they have way more stuff for the guys and I’ll just never be in the market for «crotch support» running pants with thermal support pads «where you need them most.» Definitely not a unisex thing.
Otherwise, this place is amazing with great prices and super friendly staff. Love that it is so close to me and is highly superior to the Running Company in Time Warner. That place is ridiculous.

Ladies and Gentlemen,
MY 100TH Unilocal REVIEW!!!
I AM PROUD TO ANNOUNCE THAT THIS PRIVILEGED TITLE IS BESTOWED UPON «SUPER RUNNERS SHOP» UPPER WEST SIDE LOCATION!
Rapidly approaching is December 12^th, 2009. Also known as my first ever official race; the New York Road Runners Holiday 5k Run. This year has presented many new and exciting opportunities for me and one of them has been an increasing interest in running. My boss, who has run numerous marathons (just completing her 10^th ING NYC Marathon this year) recommended checking out Super Runner’s Shop for help in choosing a good pair of shoes.
When I walked into the store I was greeted by several employees. I proceeded to lay it to them straight.
«I’m running my first ever race in a couple weeks. I have no idea if I will love it or absolutely hate it. This is all new to me so know that I’m inexperienced and as such don’t want to spend more than $ 100. Ball’s in your court. GO!»
And go he did. First they have you remove your shoes and walk a stretch of the store as they evaluate how you walk, whether you roll your foot, how your arches are, etc. From there they pick out the correct running shoe for you. The guy presented me with three options, all within my price range.
I tried them on and walked around in the store. And then he said this: «Go for a run around the block.»
Wait. What? Yes ladies and gents. They let you take off outta the store wearing $ 100 pairs of shoes. So I did! I left the store and ran down the street and back up again. Um perfect. The absolute best way to test them out right? WRONG.
Just when I thought they couldn’t be any better he dropped the return policy on me. You get 30 days to test them out. He told me to run as much as I possibly could want and if after 30 days I don’t like them, it’s exchange time! Not exchange for the same pair. Exchange for something completely different that will suit you! UNBELIEVABLE! That NEVER happens. If that doesn’t solidify the fact that this place actually cares about getting you the right shoe, I don’t know what will. Seriously, everywhere else if that shoe so much as touches the street, they’re yours.
You’re probably wondering «why would you buy a pair of shoes someone had already taken outside when trying them on?» I’m not 100% sure how it all works, but I can say that my shoes were SPOTLESS on the bottom when I tried them on (and NOT when I came back in). How they do that I do not know. They must just be that awesome.
So Super Runners Shop, I sure do hope that I fall in love with racing, because if I do, I will most certainly be back for all my future running needs!
Thank you, and congratulations on being my 100^th Unilocal Review!