The North Face

Great sales personnel! I went in to find a new Denali Jacket over the weekend. Mine was old and way too big. They did not have my size in any other color but white. Casually the sales associate told me to try Macy’s. On Monday I came to Macy’s Herald Square. Not only did they have a better selection but they were 40% off.
Great way to represent the North Face brand. Putting the customers needs above all else keeps me coming back.
I’ve worn North Face for years. They never wear out. I love the handy pockets and comfort.
I’m happy! Highly recommend… :-)
Thank you North Face UWS!

I came to this North Face store last year to pick up my racer bib and packet for Urbanathalon 2015. It was very convenient to the train and not hard to find, located at a corner.
There are two floors to explore and should accommodate all your physical and sport needs. There is also a restroom there in case you spend a lot for time at the store.
The staff here were all very courteous and willing to help. I did not purchase anything at this location, but from the friendliness of the staff members, you could tell that they were trained well. You really get what you pay for. The items are more expensive and as a result better quality and customer service. I have owned The North Face products in the past, and they’re still being used after over 10 years of use.
Good job The North Face and keep up the good work and quailty.

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Purchased a jacket online, went in to exchange it at this store. The checkout person, Windy, was a real jerk about the exchange, as if I was somehow ruining her day and wasting her time. Ask for someone else to deal with. Yet another (worker at an on Broadway) UWS establishment I have to repeat this line for:
[Dear Windy,] If you hate your service job, QUIT.

I went and bought boots because I needed them but I have never experienced a worst service in my life. I asked 4 different people for a different shoe size and they all left making me wait for an hour (total) and never came back. I had to beg for the shoes. The girl behind the cashier was extremely rude. Never coming back!!! I strongly recommend shopping in other places.

I went to the store to buy two coats. The sales woman was great. There was a sign in front of the store stating spend $ 125 and you will get a $ 25 coupon for the next purchase which I thought it was great because i need to get my daughter a new coat next month. At the register after he rung up my coat I asked him about the $ 25. He didn’t know how to do it so he asked my sales associate she told i had to sighn up and be a member. So i was not sure if i was a member. He ssked my number and email address then said verify email and get the $ 25. So I left. I realized he never asked for my receipt to confirm the sale and he took my info after the sale. I called the store spoke to the manager James he said he probably took your info to fix the problem but it needs to be done during the sale and when i ask him is he responsible for letting me know he said «not necessarily «he told me call customer service and tell them about it they will give you the points and $ 25.

Big store, with 2 floors of shopping. If you like The North Face products, you’ll find what you need here. Friendly and helpful staff as long as you’re willing to ask for their assistance instead of just waiting around to be coddled.

Do not buy a North Face Jacket if the warranty is important to you. I was lied to. I was told my lifetime guarantee would protect me if the jacket was damaged and not because of me. One month after I bought the jacket I noticed feathers coming from the arm. There was a small tear in the fabric. I could not bring it back because it was winter, and my old jacket thrown out. So I put a piece of tape over the tear to keep the feathers in. Finally I brought it to the store a couple of months ago to take care of it before this winter. They told me at the store «no problem,» although I did agree to pay up to $ 50. I was willing to do that because I did not bring it in right away.
I just got a letter that they no longer have the fabric to repair the jacket. On the phone they told me I would have to buy a new jacket at a 50% discount, and I would not get the old jacket back. Why would I buy another crappy jacket even at a discount? They obviously are not durable and the warranty is a lie. I guess I will have to wear their crappy jacket with tape on the arm as they are sending it back. I will never trust this store, or the company again. They may be «in style,» but the quality is very low, and they will not honor their word. Stay away!!! They are not who they claim to be.

Tried to buy some boots but the service was not bad — it was non-​existent. One person with 7 customers waiting and she stood waiting on the phone to find out if there was something available in another store. After 15 minutes waiting I left. As did 2 other people who wanted to buy boots. Over $ 500 of business walked out the door. Then a customer who had phoned and was told something was in stock, came all the way from the Bronx (an old guy) and because the assistant could not find the other boot — it was on a display somewhere — he blew the customer off.
As I was leaving one of the staff embers standing by the door asked if I found what I wanted. I said «No, because there is nobody looking after the footwear section». She shrugged her shoulders and looked at me with nothing to say.
DON’T WASTE YOUR TIME HERE, IF YOU WANT GOOD BOOTS GO TO UGGS

The quality of the clothes in here are pretty damn good. But, they come with a high price. The north face is pretty small compared to other branches. The staff are very helpful and polite.

Excellent customer service!!! Got everything I needed. The sales person was helpful, friendly and helped me till I found two perfect jackets!! Not sure why others had a bad experience. My visit was pleasant !

Walking in you’ll first notice the security guard that is always standing at the entrance, he really makes himself known; which I guess is a good thing for them.
They have a variety of items downstairs; e.g. shoes, beanies, women’s, kids, but the majority of their stock is upstairs. Once you make your way up the stairs you’ll be able to find all their jackets, backpacks, pants, etc. There are also usually more staff members upstairs so that can be helpful when you’re looking for a specific jacket or item that you saw online or when searching for a size.
North Face items are definitely on the pricer end, and though you are partially paying their brandname, you are also paying for the quality. Their jackets are built to last and really do what they are made to do. If you don’t want to pay full-​price for your North Face items, which you definitely will here, then you can try looking at some sport discount stores, their outlets, or online.

I came here to buy my boyfriend a new winter jacket. The north face brand is always reliable and offers great jackets especially for the winter. The store is two levels and located on the corner and very close to the train station. The store was bright and merchandise was nicely and neatly displayed. There was plenty of stock and if they don’t have your size, don’t be afraid to ask-​they seem to have plenty in the stock room too.
The first floor is women’s and children’s and upstairs is men’s and backpacks and shoes. We knew what we were looking for but plenty of salespeople came around and asked if we needed help. They also were willing to accommodate my boyfriend’s OCD and get several of the same size jacket so he could compare threading and zippers haha. Checkout was easy and quick. Jareth helped answer our questions about the differences between jackets.
It is pricey but you’re paying for the brand. It is worth the investment to get a North Face jacket.

This is more a review of the brand, and not so much the store.
If I had all the money in the world to buy a winter coat (non-​snowboarding) of any brand I wanted, it would be a North Face coat. Their she-​at is just fkg awesome! But crazy expensive! Have you ever WORN a North Face coat? No? — Well, it will change your Northeast-​Winter life! You can be in 15 degrees weather with a real-​feel of –10 and you will still think you are warm under your coat. Seriously — it’s THAT good!
They are masters of creating a proper winter coat without you feeling like you are wearing something bulky or misshapen or generic. How they do it is a mystery to me. No one does it like North Face. (However, I wouldn’t wear their apparel for snowboarding; I think snowboarding companies do a better job with apparel.)
I came here just to see what they had. They have selection here that I haven’t seen in other general sports stores. Everything out of my price range (no surprise).
The service didn’t seem to be that great. But, I didn’t really need help, so it wasn’t a problem.

I came here looking for a winter jacket and I had a lot of questions about what to look for in a jacket. The salespeople were all very attentive and really informative! I had help from two people and they were both sincere and eager to help. They were very knowledgable about the products. I had recently come from a bad experience looking for jackets at a department store. There, the salesclerks did not know what they were talking about as far as jacket quality. It really is worth it to come to a store that specializes in jackets for the customer service. I ended up selecting a great winter jacket! The prices of the jackets here are fair; they did not have sales or discounts despite it being black friday weekend. The price was a little more than what I had hoped to pay but it is amazing quality and the jacket also has a lifetime warranty.

Agree with the customer service issues that have been stated. Go down to the Soho location, they have great customer service there.

I came to this store one Friday night after I got off work to buy a pair of winter boots. After doing some research, I finally decided to get a pair of winter boots from North Face.
The location is easy to find. It took me 1.5 hours to get there on the bus and train. I thought it would be hard to find the store but I saw it right away after I exited the train station. It is a corner store.
The service is excellent. The greeter pointed me to the women’s boots section. The sales associate that helped me was super calm, polite and helpful. They did not have the boots I wanted on display so I asked him about it and showed him a picture of it on my phone and he got it very quickly. He got the left foot ready for me to try on after confirming with me which foot I would like to try on. After I tried it on, I asked him many questions about the warmth and tractions of the boots in snow and he answered the questions and explained his answers.
I bought the pair of winter boots and I love it. It’s cute, warm and super good in snow.

Nothing wrong at all with the service or products but no sales today. especially after seeing so many outlets and all.
for sure, it’s in a nice area, good corner location. Not to mention quite a historic looking building too.

It looks like The North Face has been catching a lot of heat here on Unilocal.Fortunately, we experienced something of a total opposite. The service here was pretty great. We were checked up on multiple times during our visit here and the staff went out of their way to ensure that our questions were answered and that we found the jackets we needed.
After a dismal experience at the Columbus Circle Armani, we caught a cab to The North Face to buy jackets that were going to be able to keep us warm in the «unusual» 50 degree weather of Manhattan in late May.
I might have spent over $ 250 on two jackets, but to this day I don’t regret buying them. They kept us warm in New York and these jackets will be put to good use in the future.

Okay, as the rest of the reviews seem to state: Yeah. Customer service? Not the best.
My aunt was kind enough to recently buy me a new winter jacket. (This was under the rule of: «Even though I’ve been doting on you and buying you winter jackets every year for the past 28 years, and even though you’re wearing the one I bought you last year… it’s just not good enough anymore. You need a new one!» *sigh* Yes… dear aunt…) We got there. We looked at jackets. I found one. We both agreed upon liking it. (A minor miracle in itself…) All the while, three staff members milled around. I saw them looking at us. Not once did they intervene to even greet us or ask us if we needed help. The doorman (so to speak) just… well…stood away from the door, typing away on his iPhone.
At least the cashier was friendly. And he winked at me. I’m still deciding if I want to be flattered or skeeved out by it. He was handsome, and I’d be a total hypocrite if I said I have not minded attractive staff at various other stores flirting with me in the past.
Haaaa.
This store is fine. I have no REAL complaints. I don’t NEED to come here to buy North Face. (My aunt just wanted to.) Of my own volition, I’d go here if there was a sale, perhaps, but EMS, et al, is just as fine with me.

You’ll see me here at the beginning of almost every winter. It’s really a hit or miss store, sometimes you will find something with a good design worth the overpriced brand and other times you’ll get overpriced crap you can get at any department store. The reason I come is because of their design concepts. And I been a fan of the brand since High School.
Since the store is relatively small and not an outlet, the first floor is catered to women and some female teenagers upfront and children in back. I think the selection for teenagers and younger adults are so limited especially for younger boys. I was looking for a gift for a teenager and could not find anything worthwhile.
The first floor is where the shoes, boots and watches are also. There is a separate cashier counter downstairs. I find the staff downstairs more helpful, I was asked twice on two different visits. While I was looking at one of the jackets, I tried pulling something down from a taller rack only slightly out of my grasp and the lady in the store shorter than me asked me for if I needed help, but she had no stick and eventually couldn’t really help me, I managed to get it down myself, funny situation.
Upstairs is less customer service oriented, you might have someone around you can ask for help or maybe they will come by on a happenstance. The second floor is where the men’s department is. Nothing here for young adults or children. The jacket selection is so limited in design, the vests and windstoppers come in a better variety. There are shirts, snow pants and goggles but like most items, a limited selection. For jackets I recommend Kamp or the North Face store down in Soho. And why do they not sell more backpacks here?