Suite Caroline Salon

Cara does my color; and she is fantastic! It found the salon on Instagram after searching through some the pages of models from Victoria’s Secret.
Blonde balayage is hard to do, especially on someone like me who has very fragile hair. Cara and the other colorists at Suite Caroline do blonde balayage beautifully. At my consultation with Cara, she really took the time to listen to me. I’m always amazed by how attentive she is during the whole process. On a plus side, she is an extremely cool and spunky chick and very fun to talk to!
Better yet, I feel like the price I pay is totally worth it. I had been to two other high end salons in the city that were more expensive but never made me truly satisfied with the color.

I am sooo happy to have gone to Cara for my color! After previously being very disappointed with my hair, wearing it in a bun for 2 weeks, I finally went to Cara after my sister recommended her. I am BEYOND happy and can now say I love my hair color. Thank you Cara! I will definitely be coming back.

About 3 weeks ago I went to get my quarter-​year highlights with Lena, who I used to see at Ion. I booked an appointment for partial highlights and was charged $ 425 for full highlights. She did paint several (by that, I mean a few) streaks in the back and so I just went with it (painfully, of course — you see, unlike her celebrity clients I don’t have a lot of money and save to get my hair colored by her).
On top of that, my grays were not covered at all. I’ve had partial hair color services in the past with Lena which were (1) less than $ 200 and (2) included single process. Pricing is all over the place here.
I called the salon regarding this latter issue and Trinity said I would have to fork over an additional 185 (on top of the $ 425 I already paid). Prior to Lena’s opening of Suite Caroline (after she left Ion) I went to Marie Robinson and the colorist there (Amy) charged me $ 375 for highlights, which *includes* single process. I’ve researched Whittemore House as well. There too — Victoria Hunter, who I think I will visit from here on out, includes single process in her highlights charge ($ 450).
Lena is talented but I cannot reconcile $ 425 + $ 185 ($ 610!) when I have had her services for less in the past (at Ion and for partial highlights, which *included* single process) and when single process with highlights (together in the price) can be had with major colorists at salons like Whittemore or Marie Robinson.
Moral of the story: make sure you both are on the same page *before* anything is done on your hair, lest you get a surprise at the register and disappointment a few weeks later in the mirror.

Best salon experience ever. I found SC through Unilocal,Instagram by Elsa Hosk and another bunch of models and Google searches. Usually, a high class salon with some prominent clients and steep prices reflect that in the salon’s general attitude and ambience — not here. I made an appointment by walking in with my mom and asking for one with my requested colorist and stylist: Mauricio and Britney. The owner, Lena, was super helpful and got me the closest possible appointment and called over Mauricio to check out my hair and let him tell me what he thought of my idea & what he’d do, which I found really impressive and professional. The day of the appointment I looked anything but glamorous, I came from the gym with a sweater and bun and Nike’s, but I was treated like a queen. Mauricio is incredibly talented and sweet and really talked me through everything (I’d never gotten my hair colored before!) and just seemed to love what he was doing. Even through shampooing and Britney blowdrying my hair he always came back to look at it and just seemed excited to see how it turned out– I loved that. The head massage was amazing and I was always asked if I needed anything (they got me an iPhone charger too). Britney is also incredibly sweet and totally understood what I wanted. She took her time looking at everything before she cut and didn’t rush at all. She also gave me the best blowdry I’ve ever had. Afterwards, my hair was glossy, bouncy, voluminous — it was everything I ever wanted my hair to be. I had been out on the street for 5 minutes waiting to cross a street when a woman asked me about my hair because it looked so healthy and radiant. Boom. Never switching salons again!
Thank you guys!

Best blonde hair coloring ever from Cara! Not only that but the sweetest staff, was offered tea and felt really welcome. Will definitely be coming back.

I have been following Lena Ott since she first landed in NYC from PA I believe. My daughter and I were thrilled when she achieved her dream and opened Suite Caroline. The Salon décor reflect’s her laid back, yet attention to detail style. Mauricio is a true Artist. He claim’s he is painting of my haircut, yeah I have a Great haircut, however it’s Mauricio’s Eye and skill with mixing the color and then painting it on my hair that achieve the Super bright, yet still soft, dramatic results! I feel beautiful inside and out when I leave Suite Caroline’s! The entire Staff is friendly and professional! My daughter Marissa, her locks cut by Britney and she say’s «It’s the best cut she has ever had»! The assistant his name was Jacob… I think… gave me a full head massage so soothing I almost fell asleep! Check out his Haircolor done at the salon! Cara I noticed stated as an assistant and now has her own Chair! The salon gets Busy… So Book ahead!

Johnny is always amazing. I can always go to him having the piece of mind knowing I will walk out looking great. I trust his judgement and knowledge when I sit in his chair and he continuously achieves master pieces.

I finally decided to try this salon. I had been weighing the pros and cons of various salons for a while, after having spent a lot of time (and money) trying to cover up and fix some of my terrible cuts. Britney gave me a great haircut, especially considering what she had to work with. I had had a short bob that was unevenly cut and made my wavy hair stick out and fall flat. I had been growing it out for a good number of months before braving the scissors again. I left feeling great about my hair.
Britney really understood both how to cut for the type of hair I have, as well as how to keep it low maintenance. Now, almost a few months later, I’m enjoying that the cut is growing out very nicely. It still has a nice shape. Whilst the price-​tag is high, I appreciate a haircut that can look good for the three months between cuts.

The Talent:
I’ve been going to see Lena for my color for about 8 years, and followed her through her salons. From the moment she colored my hair, I didn’t want anyone else to touch it. I dye to cover greys, and generally stick to something close to my natural color, although I like to change it up now and then. It looks totally natural, but better than natural, you know? She and her crew do a few things differently from other colorists, and you can see the difference. They’re truly artists.
I also started seeing Amy for my styling about a year or two ago, and frankly, there’s just no one better. When she cuts your hair, it looks good the next day, and three weeks later, and even a couple of months later. It’s like she has a superpower that allows her to see how it’s going to grow in. I have thick, wavy hair, and she even manages to cut it so the waves fall well. It’s absurd.
When Amy or Lena are unavailable I see Britney and Mauricio, and they’re both phenomenal. I have friends that I’ve sent to the other colorists and stylists, and they swear by them. You just can’t go wrong here.
The Salon:
I also love the experience here. It’s a large, airy space with lots of natural light. Both styling and washing chairs are comfy, and they’ll bring you a cute little footstool to put your feet up while you’re getting washed/​glossed if you so desire. There’s a comfy leather couch and cool art books to read while you wait (although I’ve never once waited for more than a minute or two – which in itself is kind of a coup). They’ve usually got oldies on in the background, and all around a kind of laid-​back, positive vibe that I really appreciate, given the snobbery one often encounters at the higher end salons. Everyone is friendly and down-​to-​earth.
I recommend this place to all my friends – why wouldn’t I recommend it to strangers? Five stars!

Not only do I love, love, love my hair every time I leave Suite Caroline, but I always have a great time while I’m there. The staff and stylists are profession and fun and in my opinion the best colorists in NYC. If you want to treat yourself, this is the place to go.

This review has nothing to do with my color as I am still here so can’t speak to this.
HOWEVER, this is for the stylist Amy who brings her young child to the salon and she has been running around and squealing the whole time I have been here.
This is a very expensive salon in soho. Not a day care center or a children’s salon. If you want a family friendly concept, then you need to sell your salon this way.

Place is amazing. The whole staff is great and welcoming. I’ve gone to Britney for years. She is the best stylist ever! Highly recommend.

This review is not based on their work, it’s based on the manager’s customer service.
I’m obsessed with hair color and was so excited to try Lena, in fact I even recommended two friends who now see her even though I never tried her, just based on her Instagram and press.
I made an appointment two months ago and then the appointment crept up on me (it’s NY we are all very busy) and I realized it 20 hours (rather than 24 hours) before my appointment as I looked at my iCalendar. I had a last minute trip out of the country so couldn’t make it. Nobody from the salon ever called me to confirm my appointment, which is standard for all salons who have a strict cancellation policy. So I admit we were both at fault. I explained this to the manager who just avoided that they didn’t call me either, and he said I should have checked my calendar. He never mentioned why a call wasn’t made despite their website saying they always call, so clearly they forgot. I explained I was very excited to try Lena and was very sorry. Anyway, after going back and forth on the phone he told me that they wouldn’t charge me but that I would «never be welcome in the salon again». Nice. It’s a shame because I’m a great and loyal customer. Oh well…

Britney Williams is the absolute BEST for cuts. I’ve been loyal to her for just over three years and wouldn’t trust anyone else with my hair. The salon itself is edgy and stylish, and the staff is incredibly warm. Highly recommended!

Really welcoming staff and beautiful space. I’ve been seeing Maurico for a while now and he is amazing with color. I’m a red and I get compliments daily on the color. Reasonable prices considering the level of service and location. I highly recommend checking this place out of you’re in need of a colorist!