Starbucks

One of the slowest locations in the city. Huge lines (Times Square, no surprise) and always very few folks behind the counter making things happen. They’re giving it their best shot under the circumstances, but don’t expect to get in and out of here in any kind of hurry no matter the time of day.

Small location. If you’re hoping to sit down & do some work while you’re here, chances are you won’t be able to.
Staff is very friendly and efficient. They’re excellent at getting your order & getting you out the door, but not in a «we don’t want you here» kinda way. They understand that people in the city are busy & they don’t want to take up any of your time if you don’t want them to.
When I was there they were out of bags which meant I had to carry the souvenir cup I got for my wife in my hand, but whatever. No biggie.

I came here about a week ago, wanted a frappuccino. Machine was broken, no fraps. Ok.
Came back today, same exact story. Get your shit together Starbucks.

I stopped by here for a PSL before having to attending a conference one early morning.
There was only one person ringing people up but that was because 2 were making the drinks.
They got my name right and my drink right, which is all one can ask for! I didn’t have to wait forever for mine either.
Also, found a seat pretty easily to rest and wait until I had to be where I had to go. So always a nice perk.
Not a bad spot.

One of the slowest starbucks in Manhattan. Also this location refused to accept my free drink rewards. The management was not nice about it.

I’m going with the same cliché «I wish I could give this place 0 stars if I could». This place is an absolute disgrace to the Starbucks brand. I don’t know why the service was so terrible but it was horrible. The service took forever!!! I waited at least 20 minutes for my Caramel Frappacino even though there was no other order besides my other order of Peach Mango Tea. They took a longer time for even that! We waited for such a long time to get that drink just because they couldn’t find the correct syrup, when the syrup was right in front of their face. This was the most unsanitary Starbucks I have seen and trust me, I’ve seen some pretty dirty stores! I bet McDonald’s has better stores and service than this messy and lazy business. NEVER GO HERE!!! if you want bad service this is your place to go! :)

Rude customer service, very rude cashier. The barista was no better. He made the wrong drink, and didn’t even know where they kept the ice. Seriously… a barista that doesn’t know where to get ice… My order was a green tea latte, he made a grande latte… clearly he didn’t pay much attention during his training (if he ever had one). Afterwards, he process to make the correct drink, which is a green tea latte. Well, what do you know, he just pour milk and dump some matcha powder and handed to me. Speechless… I think he expected me to shake it on my own… excellent attitude! Way to go!

I haven’t met many friendly Starbucks workers in New York yet, but Karolyn got me an iced, cold water when I was dehydrated and stopped by for some cool air. So she basically saved my life. Thanks, Karolyn!

For being so centrally located in a fast-​paced area, this is one of the slowest Starbucks in NYC.

Bad customer service. The cashier, Danielle, was very rude. Bought a NY mug and proceeded to just throw the bag at me on the counter. Also observed said cashier rolling her eyes at tourists behind that speaks fairly good english. I work in a hospital and I know when you’re tired of dealing with people, but you have to hide it somehow. I guess that’s NY for you. I’ve been to busier Starbucks with better customer service.

Horrible customer service! I told the cashier my order, she wrote it correctly on the sticker. The person making the drinks made it wrong, and then proceeded to give me attitude when I questioned it. I asked for ‘nonfat’, she made it ‘no foam’ with whole milk, and said ‘that’s what it said’. Look at the picture and tell me if it says ‘no foam’.

What do you call an espresso that makes you sad? A depresso!
Meh I exprencied better …
My top bad experiences at this Starbucks are:
— getting a Latte made with whipping cream instead of chai!
— watery iced tea!
— too much ice in the iced tea!
–crowded! Always crowed…
***The worst part about this place is there is no outlets at all and very limited to seatings!

I get it– it’s a busy area and things can seem hectic. If it wasn’t for the smile the barista forced at the end of our transaction, I would have given this place 1 star for the following:
Code required for the bathroom; they didn’t even tell me they inconvenienced another barista to go open it for me. Which… FINE but its not like I’m going to post the code on Unilocal for all to see. He was rude about it anyway.
No comfortable seating– a few stubby stools, no chairs.

This is by far the worst Starbucks I have ever been to. I have always felt that Starbucks has prided themselves in excellent customer service. This one has no pride in anything. The workers are rude and seem miserable to be working there. I came here 2 days in a row while at work and it’s just horrible. I give it 1 star because I have to put in something if not I would have put zero…

this is the biggest busiest starbucks I’ve ever been to — i have waited up to 15 minutes on line, what amd I crazy? yes. Starbucks is starbucks. No seating to speak of — but you’re in times square — who wants to sit ??? only issue: they make the drinks out of order… so if you have a group of 3 or 4 … you may have to wait a while for people behind you getting theirs first. What more that that makes a New Yorker crazy? =]

Rush hour (6.00 pm) is not the the right time to order a caramel macchiato grande!
15 – 20 minutes to get it, no room no place to sit, the guys yell your name, just as you were a sheep grazing on the pavement one does not feel welcome!
Forget this place ASAP!

Starbucks are starbucks… pretty much the same wherever you go. It’s not a bad thing, a little familiarity never hurt anyone.
During my stay in NYC I came in twice in the morning and the place was pretty packed, but the line moved at a good pace. There is no seating area in this starbucks, FYI.

Oy. Not nearly enough seating for a midtown Starbucks. The line moved quickly, but my drink took forever (And it was a black tea lemonade! No brewing required). There was a crowd around the «waiting area,» but that’s because a couple of boxes & an open cabinet revealed a restocking disaster that had spread onto the floor. Messy & crowded. My drink was good, and that is its saving grace. But overall? Not impressed. Try again, midtown Starbucks!
PS: Also the door is way too heavy. I know I’m little, but I saw more than a few people (women & men alike) who struggled to open the door. Doesn’t really affect my opinion of the business, but just be careful when you’re trying to leave with the drink in your hand!

I usually don’t want to review chain places but this Starbucks went above and beyond.
The customer service I received was awesome. They were very friendly and super quick.
They have a a great set up when it comes to the line and make sure to ask for your name so they know who the coffee is for in the end.
It’s not quite as big as most other Starbucks, but it gets the job done.
If I was on that side of town and needed a quick fix of java — I would definitely stop again.

After coming here for a solid two years now, I must say that the management and staff at this location have transformed the place.
Not only is there a brand new interior design (that looks great!), they also have more room, everything is cleaner and they finally have a Clover Brewer!
If you haven’t tried Clover brewed coffee, check it out. For about $ 3.50 and an extra few minutes, you can get a freshly brewed cup of coffee of your choosing. Today I had 100% Kona. It was perfection.
The staff rocks, the new design is killer and they’ve got Clover. What more do you need?