Sleepy’s

All is I can say is Gigi When my fiancé and I walked in and we were greeted by her, we knew we were in good hands within few minutes into the conversation. She was a great listener, energetic and extremely informative. We got a mattress at a great deal and a mattress cover. In addition, she gave us two queen size pillows for free‼ So do yourself a favor, if you need a mattress, go to the 86^th street location between 1^st and 2^nd avenue and ask for Gigi. You won’t regret it

I never had a worse experience as I has dealing with this company. I bought a mattress that was supposed to be extra firm, and turned out too soft. I returned it, then the new one was just as bad. The people in customer service were rude as can be. That is it for me.

I didnt purchase a bed but the customer service from opah was phenom! My boyfriend and I were looking for a firmer bed, we tried like every bed there and Opah was very patience with us. We wanted to explore more options before we made a decision. Too bad when we go back Opah won’t be there anymore, she is moving to MD! Wen purchasing something over 1000, i feel that it is very important that the salesperson isn’t too pushy!

I went in for a simple Mattress Protection Cover and didn’t expect the only Tempur Pedic one so pricey. Granted they are of the best quality I’m sure as is their beds, I love my new Cloud Supreme received 2 weeks ago!!! Love love love our bed.
Michael the GM helped me with an in-​house coupon that reduced the cost significantly and I was able to purchase. However I was walking many miles that day and didn’t want to carry package. Within minutes he arranged for me to pick up at a Sleepys close to home. It was worth walking up the flight of stairs. Michael is awesome and knows his business after 17 years with Sleepys, that dedication is almost unheard of these days. Thank you Michael

We went to the 86^th and Lex Sleepys right before it closed. The excellent store manager Michael made us feel right home! He did not rush us at all and spent a tremendous amount of time with us educating us on all of their top beds. He was extremely helpful and not pushy at all! He def knows his beds. Ask for Michael Adjei! We’re coming back to buy another one tomorrow.

A couple of weeks ago my fiancé and I went to Sleepy’s to buy a new mattress. We were pleasantly greeted by Tom! He showed us all the options in our price range and never made us feel as if he was pushing a specific mattress because it cost more. He educated us on the different ones and let us make our own decision. He really was great! I highly recommend this Sleepy’s if you would like a comfortable and personal experience! We can’t wait for our new mattress!

Spent about $ 2,000 on a GS sterns mattress from park slope location a couple weeks ago. Very happy with that purchase but changed the bed frame so came in to this location to buy just a box spring. I was quoted $ 499 for box plus $ 99 for delivery. Much higher than quote from park slope. I asked if delivery fee was flexible and told no. I then said on
that I saw a frame for $ 184. I was told «technically» that it would work for my «heavy» mattress. Still didn’t seem right so I went home and ordered online and got the delivery fee more than half off via chat! I did give an extra star only because I was able to use the Unilocal10 discount code.
I always try to support local salesmen and brick and mortar but when you can’t compete fairly with your own company then I take my business elsewhere.

I went in today to deal with a mattress exchange which I know is not the ideal kind of customer a sales person wants to deal with. I have been putting it off myself but needed to take care of it asap because it was affecting my sleep and back. However Michael Adjei took the time to help me sort it all out and called up corporate to resolve the exchange in a timely fashion and I am getting me new mattress delivered tomorrow. Yay! This guy is a true professional and it’s people like him that make buying a mattress from Sleepy’s worth it because I had to go through many hurdles and phone calls prior to seeing him in order to get this exchange. I really appreciated that he didn’t make me feel like any less of a client because I was not purchasing a mattress that day. He is a true mattress professional and seems like a real honest man. I used to work retail back in the day and still work in Digitally related sales so I know that at the end of the day it’s the customer service that makes people come back. I am hoping I don’t need to purchase another mattress for awhile but if your are looking for one I suggest you ask for him.

I have been suffering from pain from my mattress for over 2 years. Tom went above and beyond to help me. First, he helped me get my warrantee for my mattress approved when I was initially told it would not be covered. As a result I was able to replace my defective mattress with a new supportive mattress. In the process, Tom was always professional, kind, never pushy, always patient as I wavered between mattresses, and even helped me carry my stroller up the stairs since the elevator was broken. He did so much to help me get the best bed for the best price. I have never had such a good sales experience as this and highly recommend!

If you need a new mattress, please go see Tom at Sleepys. He worked so hard to find us the best quality for the best possible price. We got a great deal, super fast delivery and all scheduled for the day we need it. We cant wait to get the new mattress. Tom was the best and would recommend him to everyone.

Tom at the sleepies on 86^th and lex above fox’s is a great guy who worked so hard to find us an amazing deal on beds to replace ones we lost to a fire. He cares about people and my roommate and I couldn’t be happier with the service, quality and price. Its nice to know there are genuine people in sales, I would give ¹⁰⁄₅ stars if it were an option.

Michael was amazing. He was very knowledgable, patient and professional. I had no idea what I wanted and he patiently showed me the different types of mattresses. He was also kind enough to walk my dog around while I tested multiple mattresses. Worked hard to get me a good deal on the tempurpedic I eventually got. All this with a smile. Thank you Michael! Much recommended.

Terrible experience. Would not recommend Sleepy’s to anyone. The delivery process was completely botched and the customer service and sales people refused to take responsibility or follow through on their promises. Most recently, I’ve spent weeks on the phone with people from this location and from the central HQ trying to recover on a salesman’s promise to partially refund us for the huge inconvenience caused by a major delivery screw up. So far, nothing. Huge disappointment.