Sleepy’s

My fiancé and I worked with Gigi in the store. She seemed super nice and assured us that we would be good to go with a May 31 delivery. It is now June 1 at 4m and the mattress has still not been delivered. Would not recommend. Go elsewhere!

****WARNING**** before you go to this location… ask yourself…“do I want bed bugs??!” Chances are if you are a New Yorker you know how easy it can be to contract these… especially at mattress stores. This location in particular may have been helpful but their cleanliness is non existent. There was rain water dripping on several beds without any regard and the two sales people were not professional. They delivered the mattress the next day and were in and out within less than a minute. Did NOT inspect the bed I had… put it in a ripped plastic bag they brought the new one in… only to lay it back in the truck with the NEW mattresses yet to be delivered. The delivery men were dirty and not clean looking touching a new bed. It was gross. Sleepys IS a breeding ground for bed bugs and always will be.
These mattress’ ARE not inspected by anyone in the store not factory, if they were there would not have been a large rip in the plastic covering the clean bed that SLEEPYs is responsible for contaminating. No need for customer service calls, no thanks. Spreading the word is enough of a positive effort to ensure no one who reads this review goes to this location for a mattress.
Do not go to this location. They don’t give a crap about being sanitary! Why would you want to give them your business?
I never will again

Worst customer service I’ve experienced in years. The sales woman gave me attitude from the moment I entered, did not offer any assistance nor did she want to show me any mattress, told me that I should call customer service to ask questions, and refused to call customer service on my behalf or provide me with her name. I asked for the manager who did not assist in any way and just said «she recommended to call customer service». I am shocked about the lack of professionalism. I will write a formal complaint to the head quarter.

First off, no problem with the quality of mattress or selection. The service was great when I purchased the mattress, but when buying the mattress I was told that I could exchange it for a larger size for a nominal cost. Upon contacting the store to upgrade, I was told the cost to upgrade would be 4 times what I was quoted when purchasing the mattress. If I had known this in the first place, I would have just purchased the larger size. In addition, the individual I talked with was far less than empathetic on the phone. I started out with a 5 star experience, which unfortunately turned much worse.
EDIT: Changing this to 4 stars as a representative reached out to me. I still wish the store had resolved this, but I am happy Sleepy’s was so responsive.

My husband Coby and I visited the store in April in search of purchasing a new mattress. We had a chance to work with Crystal who was an absolutely pleasure. Crystal was knowledgeable, professional, never pushy and VERY patient since I personally am extremely indecisive and took forever to decide. She helped us pick the perfect option that was in our budget and fit our needs and we went home extremely satisfied. 5 stars for the service. Will definitely be returning to work with her.

Had a wonderful first time experience shopping in a mattress store.
After looking online and feeling hopeless and lost, I walked into Sleepy’s on 86^th without a clue, a very specific budget, and not a lot of time.
Crystal was wonderful. She worked with me and my budget from the start and educated me on foam vs coil and showed me only beds in my price range. Eventually I found the mattress for me (under budget!).
Crystal went above and beyond and found other Sleepy’s around the city where I’d be able to pick up my new mattress, closer to my home (I didn’t want to pay for the $ 100 delivery fee). I walked in skeptical and walked out an hour later relieved and happy!
This was a perfect example of why the internet will not take over everything — CUSTOMER SERVICE is irreplaceable! Thanks, Crystal!

The worst decision ever was to go into a Sleppy’s. I haven’t been able to sleep ever since, I have back pain and they only care about selling you the most expensive mattress. They will pretend they care and reply to the message in public but will never get back to you. Don’t risk your sleep, back and pocket. The worst decision ever to buy from them. Also thanks for never contacting me about my complain after I sent my email and all my information to costumer service.

Michael was great! He gave us the best mattress tour ever. We were able to find the mattress that best suited our comfort. He also showed us the most amazing pillows I have ever laid on. We ended up getting a new mattress, pillows and sheets. When your in the market for a new mattress forget IKEA and Casper go to Sleepys on 86^th and Lexington.

I went into the 86 & Lex location and this was the best mattress shopping experience of my life. I hesitantly stepped into this place thinking that some pushy salesperson was going to drive me out of be store and I got the exact opposite.
The sweetest salesman (Michael) helped us out and made my visit fun, informative and genuine.
I loved his attention to detail and concern for my comfort.
Again, the service was incredible and I couldn’t be happier with my decision to visit this store.
Thank you!

They have a bigger selection of mattress than the others around this area, the guy that helped us out with it (Tony) is a very good professional and know about the products and was able to help us making the right choice after a long month having problems with the 1^st mattress we previously had chosen.
In 10 years I would go back there and look for his help.

I completed my purchase and paid. As I was walking out, the salesperson asked if I’d like a pillow, I said sure and accepted. Later I found the invoice and noticed that they had charged me for it when I paid for my original purchase. Tried to call and only got beeping on the line, no voicemail or hold message. Shady and unprofessional.

This location has a decent selection but the sales people are rude. First time I went, Marty (I think that was his name) helped and was all friendly until I started asking questions about the price — at that point, he literally walked away from me. No joke, he literally walked away. So unprofessional and rude. Everyone knows that mattresses are highly negotiable. There are so many Sleepy’s locations — do yourself a favor and go to one that has good service.

We had a very positive experience at this Sleepy’s. We were there for their Memorial Day sale, so your pricing experience may vary.
We came in looking for a plush queen size mattress. We only waited a minute for a sales associate to free up.
Crystal (I hope I’m not misremembering her name) worked with us and was very helpful. She quickly understood what we were looking for and gave us about 5 beds to try, of varying styles and price ranges. They were all very close to what we were looking for, so we were able to decide between multiple solid choices. She was patient as we went from mattress to mattress. While we were trying them out she didn’t hover over us, and she gave us some time to deliberate privately.
We ended up liking one of the cheaper options the most (lucky us!). Even with the cheaper mattress, they were flexible on price. We ended up paying less than we would’ve from the discount online mattress stores (you know the ones).
The transaction and selection of delivery times was smooth. They had lots of delivery options available, but we had to wait about a week before we would be at home for delivery. The delivery guys were friendly and professional, and were in and out in about 5 minutes with no fuss. The mattress delivered was correct, and is exactly what we wanted.
I’m sure the experience varies from salesperson to salesperson, but ours was very good. If you’re looking for a new bed, this Sleepy’s is definitely worth a shot.

deceptive business practices from store manager marty. he will only show you the most expensive models and then will pressure to you to spend over 4k on a mattress that day. then, he lies to you, doesnt explain what you are agreeing to do, and signs you up for a credit card with a 3^rd party without telling you want you are doing.
do not go there or if you do, go to test the mattress and come back when you are ready to buy one. do not allow marty to do anything for you except to show you a mattress and ask to see all the models in the brand.

This is a pretty large Sleepy’s with a downstairs.
— Felt the staff was really pushy and made fun of us for testing out the beds.
— Typical bait and switch tactics over here.
— Do not buy the bed bug protector from them. Buy one on amazon (one that covers the entire mattress front and back)
— If you know what you want this is probably the place for you. You should be able to get a 30% discount and free delivery. They are very shady with their pricing tactics.
I’d rather spend my money somewhere else.

So the same day I posted the review Deana replied to the post and asked me to contact

So I sent an email on ⁸⁄₂
On ⁸⁄₃ that person email me saying they found my account and they will call within 24 – 48 hours– NO CALL
On ⁸⁄₉ (Friday) I emailed back saying no one called and got a reply that someone will call me by the end of the day on Monday-​NO CALL YET and it’s Wednesday.
If I could give them –5 stars I would.

Was able to get a nice queen sized bed and bed frame on sale from Sleepy’s. Was able to agree on delivery date and drivers were prompt with delivery — within an hour of the range promised (6pm — 10pm). Overall a good experience.

WARNING: DO NOT GO THERE!
These guys were VERY RUDE and so UNPROFESSIONAL.
They delivered to the wrong address not only once but TWICE! I called them two times to make sure they deliver to the right address but they kept telling me «The delivery guys are on its way so do not worry.» but then they delivered to the wrong address again. I still don’t have my box springs yet… Jim who took my order at this store was not the real name. Later I found out that there is no one whose name is Jim. They used the fake name and I don’t even know why they had to do that. Ridiculous customer cervise. These guys were so RUDE and UNPROFESSIONAL.
— DO NOT USE THIS SLEEPY’S —

This location provides excellent advisement and customer service!
I worked with Thomas and he was great from start to finish. I would recommend anyone in the area to do business with this store. He really went out of his way to find us the best Memorial Day weekend specials, and refused to let us walk out the door with a sub-​par mattress.
Best part? I’m sleeping super comfy every night and it did not break my bank!

I honestly had a not so great experience here.
I came in on a Sunday and walked to the one store on 86^th (I didn’t realize there are two). I looked around, everyone was busy helping customers, and then the sales guy asked me to go down the block to the next store where someone maybe wouldn’t be busy. K.
Next store– everyone’s busy, but I remain a pleasant soul and wait patiently. Once helped, I mentioned that I was doing an exchange since my previous matress was sagging, and they asked me to come back later the following week. K.
Long story short… I came back. The process took about 30 minutes. There were some goofy fees. The sales woman was not friendly.
I don’t really like sleepys, and I hate their stupid jingle (note: not the 86^th st. store’s fault).