Sanctuary Hotel New York

This hotel was amazing. Everyone have good service /​friendly employees. Prime location and hidden gem. I would definitely recommend this hotel.

This was a great hotel within a few feet of all the action in Times Square. It is very stylish, the staff is very nice and they offer free breakfast until 11:00 a.m. (which we never had). The staff is very helpful and offer good advice. The room we had, though, was pretty small. We really wanted to upgrade to a more normal sized room but the hotel was booked out for the weekend, so that was a little disappointing.
If you don’t want to stay at a typical big brand hotel, then I would really recommend you check this one out.

This is a nice hotel, convenient to everything, and very stylish. I stay here often and I am always pleasantly surprised.
The rooms are extremely small, and the shower is IN the room… So if you don’t want to know your roommate, find another perhaps ;). Or ask for a separate shower.
The colors are fun and the entry is throwback grand!
The front desk is extremely helpful and very customer oriented. This is one of my top two places to stay when in the Big Apple.

Wonderful helpful staff, great location, fun outdoor bar! The room was a bit small but comfortable. The staff went out of their way to make my daughter feel special on her 16^th birthday! It started with the treats and birthday card signed by the entire staff left on the bed. Concierge gave a great tips on Broadway shows, restaurants and other fun things to do. He also gave us coupons so we could save money. I will definitely be back.

I love this little jewel in midtown. This was my 1^st stay. I live in jersey but spend overnites in NYC for business. I have been to about 10 boutique hotels in NYC
This is diff on my top 5.
The rooms are small but ask for upgrades. I was in a room with a king bed the room is clean very modern and cool. Yes the shower is right in the bedroom odd for Americans but not for Europeans. The only suggestions is more selves!! as a women there is such limited space for our stuff, the sink takes up whole counter area.
The staff is wonderful friendly and informative.
I will stay again for sure

I found this little gem on tripadvisor. It was a perfect place for my wife and I. Very friendly staff and clean. The rooms are small and our view was of a brick wall next door. We came to NYC to get out and have a good time. We wanted a hotel to that was in Time Square without roaches that we can use for sleeping and showering. That is exactly what we got here. We highly recommend staying here and we will be back if ever in NYC again. The rooms are very small but we actually liked it.

I stayed at this hotel for my birthday (Valentine’s day). We felt very welcomed and were greeted by pretty much all the employees that were in the lobby anytime we came and went. We arrived a little too early so our room wasn’t ready but they did hold our bags for us while we went to walk around times square (which they are pretty much in). When we got back they let us know that we were upgraded for free since it was my birthday. The hotel was definitely nicer than we expected (we were scared the pictures wouldn’t be the most accurate representation. it happens!) but we loved everything about this hotel. It was freezing out and they had multiple fire places on and the rooftop bar was heated and had a great view. It’s definitely a different hotel, comfortable with a mysterious vibe.
The rooms were a decent size, bigger than i expected for NY, very clean and I loved the décor. Beds were super comfortable. getting up in the morning was extra difficult. Despite some hiccups that we had during our stay, Steven and Brandon did an amazing job of taking care of us and making our stay as pleasant as possible. Aside from the surprise my boyfriend had planned with balloons and chocolate and roses, they threw in cupcakes from Magnolia Bakery and Champagne and had a birthday card signed by all of the employees. The bartenders at both Haven and Tender were really attentive and very nice to us, not to mention, the drinks tasted amazing. I will definitely be staying there again.

The staff was amazing. Friendly, welcoming and they even upgraded my wife and I to a king room because it was her birthday. It doesn’t stop there. We went out in the city and when we came back there was a birthday card with cupcakes on the bed, signed by the staff. The décor is beautiful and the name, Sanctuary, fits perfect. Plush and comfortable we loved our stay and the free continental breakfast was great. Thanks to the staff and the hotel. This is a hidden gem right around the corner from time square.

I love everything about this hotel! I find it SEXY!!! Love the glass shower in beds view!!! The staff, super nice! Décor… stunning! Lounge is fun… great to watch a sports game! And the rooftop lounge/bar…AHHHMAZING VIEW, love the ambiance! There’s a restaurant on the first floor too though didn’t try it out, def will on my return. Ohhhhh, and the first floor restroom… UNISEX!!!

Had such a great stay here. They were incredibly hospitable. I would definitely return here. The gentleman behind the desk gave us a great burger place in Hell’s Kitchen called 5 napkins. Our room was comfortable and loved the décor. The staff was helpful and kind. The gentleman at the door hailed a cab for us as we checked out. Best costumer service I’ve ever experienced at a hotel.

I stayed at the Sanctuary Hotel for a night with my 5yr old daughter. My experience was absolutely fantastic. The staff was more than friendly.
The front desk upgraded my room to a suite which was absolutely breathtaking! This hotel is located in the middle of everything near Times Square. Loved the location.
The Hotel is very chic and swanky. It felt like I was in some sort of mysterious, hidden and private hotel that only a few knew about. Something very sexy about it! Next time I’ll bring my hubby!
The filet upstairs was great too!
We will definitely be back soon!

this hotel is… interesting… definitely one of the smallest rooms ever!
our room was basically a little studio where there wasn’t enough room to separate the shower from the bedroom. so basically, you shower el fresco. * HINT HINT nudge nudge * of course, you could always pull the curtain.
the location is key though — super close to times square — literally 2 blocks. free wi-​fi is always good. no gym not so good (but i guess if you’re walking all day.)
sexy lounge, dark mysterious feel — not a huge fan of the rooms though. ok for a day but not longer. service was on point though!

This hotel’s style is very… interesting. It’s very dark and mysterious. I would say it’s not for everyone. One thing I did notice and I do like is the elevator does not ding when it gets to a floor like at most hotels. Which was nice because my room was directly outside the elevator. I thought it was going to be a problem and it wasn’t at all. The room was a decent size. The best was very comfortable. It was a little soft, which I happen to like, but I know that’s not everyone’s preference. The shower was one of the best showers I have ever taken in my life. I could have stayed in there forever because it was so relaxing.
The continental breakfast is included. It has a nice variety of offerings. The parfait was really delicious actually. There was a serve yourself beverage bar. I wish the coffee bar had non-​dairy milk options like almond or soy milk though.
Check-​out was easy and the front desk staff was very nice. I was here on business, but I would definitely consider staying here again.

Have you ever had a question and someone told you to take a step back and think about what you’re trying to accomplish? I’m asking you to do the same while reading my review.
This is a great location. Nice hotel staff. Cool décor. Don’t need to elaborate much on those things because they are fine. How every, out of all hotels I’ve visited in the city — its the absolute smallest.
For full disclosure, I came with my boyfriend for one night to watch the open. He’s from Texas (as I am), so we both love lots of space but I also have lived in NYC for nearly a decade so I understand how things work in this city when it comes to paying up for wiggle room.
Sanctuary is supposed to be luxury. Yet the bedroom is literally in the bathroom. Let’s assume some one half lays on the bed and stretches their legs out — yep, you’re in the bathroom. No wall –a curtain (they should advertise as a studio style apartment). Biggest problem there’s barely room for luggage its a bit cramped!
Like I said, if you can get over the size and just want somewhere to come for small periods of times, that’s clean, looks nice and is in Times Square/​Rock — then this is it. Otherwise, keep googling.

I have stayed in several hotels in this area and had the best experience here. It’s a 5 star experience at a 3 star price! Reason being the staff is amazing. From the door guys to front desk and concierge and food and beverage team. Every person there made me feel like I was an old friend visiting them and catching up. This will most definitely be the first hotel in NYC that I will stay at for a second time!
Things to know: if you haven’t stayed in Times Square hotels before then you probably don’t know that ALL the rooms in the area are little little. But this place is obviously recently refurbished so at least your little room is fresh and new and clean. Plus the whole zen theme they have makes for a better environment than other comparable locations.
Also there’s the rooftop bar called Haven. Again, praise to the amazing staff is due for making this a great spot. One review said ‘breathtaking views.’ I wouldn’t quite agree with that but it’s definitely a cool spot that is poppin till around midnight and the staff will make you feel like a VIP. Even if you don’t stay there you can still go check it out.
The front desk staff are also great. They remembered my name and greeted me every time I walked in. They were never to busy for me or anyone. They also have an excellent concierge team. The certified concierge that was there spent a great deal of time assisting me with looking for cool spots to see while I was there and helped me with my airport transportation.
The Sanctuary Hotel is fantastic and I highly recommend it! I can’t wait to come back!

We stayed at Sanctuary for 5 nights in celebration of our 1 year wedding anniversary. We were greeted with a cute little card congratulating us on 1 year and a complimentary bottle of champagne!
We got the Deluxe King room– keeping in mind rooms in NYC aren’t that big, this one was a good size. It took us about 3 days to figure out that you need to keep your key card in the wall slot in order to control the lights an AC! Very quiet overall, aside from the honking once the morning commute starts
The service was impeccable– each time we asked their front desk agents or concierge reps for suggestions, directions, or just information in general, they always patiently and thoroughly addressed our questions and concerns with a smile on their faces.
Location is great too– literally half a block down from the red steps of times square and very central to many subways, yet not noisy at all from our room.
Funny incident– we came back late afternoon/​early evening to change and noticed the tv was on, drapes were adjusted, and my side of the bed’s blanket was folded back. We freaked out and told the manager it seemed like someone was in our room or taking a nap, and he very seriously explained its a «turn down» service they offer to make us feel more at home when we come home at night! After that it never happened again LOL
Definitely recommend Sanctuary– great service, clean rooms, and fantastic central location to many sights

I stayed at the Sanctuary Hotel this last Sunday night. My experience was absolutely fantastic. The staff was more than friendly and very knowledgable about the area.
The front desk upgraded my room to a suite which was absolutely breathtaking! Huge space and beautiful décor. This hotel is located in the middle of everything near Times Square. Loved the location.
The filet upstairs was great too!
Thanks for having us. We will definitely be back soon!

One of the best staffs I have ever come across in a hotel. Customer service is a huge focal point for them, and it was definitely noticed.
As for the hotel itself, it’s beautifully decorated. Great mixture of comfortable chic and modern. Our first room was a stand room I suppose. It was great, but after a few days we wanted some sort of window with natural light. We switched to a bigger room with king bed And 2 windows that faced the street. I highly recommend making sure you have a room with a window.
The rooftop was beautiful. We did not have the free breakfast and/​or eat at the hotel restaurant Tender. Tender looks great though!
If only this hotel wasn’t in Times Square… The staff, though, will definitely make me want to come back. Thanks!

After looking around for a hotel I kept coming back to the sanctuary. So I decided this is it!!! This is where I will be staying. I am so glad I did. We don’t come to NY very often so I wanted to stay some where near the attractions. Walking distance from time square, Rockefeller, moma… Etc…
I am very particular about customer service and this place exceeded my expectations. The staff was amazing, they had a bday card signed by the staff and chocolate waiting for me in the room… Very thoughtful gesture… Everyone was very sweet especially Joe he went above and beyond, any questions we had was more than happy to help…
Not your typical continental breakfast, it was better. The rooms were comfortable my girlfriends and I had no complaints. It’s a boutique hotel so you can’t expect a huge room. Wonderful rooftop where you can go and have dinner or a drink before you head out on the town.
Lovely atmosphere. Lovely hotel. Lovely people.

A great hotel. We weren’t expecting much but were completely blown away by the Sanctuary.
Jet-​lagged after a long flight, the doorman and receptionist went in EMT-​mode as soon as we arrived. Our baggage was vanished, coffee and cake found. R.E.L.A.X.
This was the pattern for the rest of our stay. As wonderfully manic as New York was, the Sanctuary was peaceful. The room was small but wonderfully laid out. I was a bit sceptical of having a shower with two feet of the bed but was quickly converted! A really romantic place to stay. The bottle of sparkling wine sent up by the concierge was the capper.

Das Hotel ist cool. Klein, aber fein. Naja nicht gerade billig und die Zimmer sind winzig, aber das ist halt so in NY.
Das Frühstück ist für amerikanische Verhältnisse top. Die Lage ist ideal und die dezente House-​Music beim Frühstück ist mal was anderes.