Ryan/Chelsea-Clinton Community Health Center

This place is great. Really some people critic this place. That is why I have my reservations about Unilocal.People never praise just critic.
Some people may not be the nicest all the time, even though this is not my experience, but in my book, in America where you can get affordable health care gets at least 5 stars.

High-​Octane PCP Wiz
Dr. Ellen Birenbaum at Ryan/​Chelsea welcomes you with a sparkling smile that’s as bright as the Milky Way. When you listen to her civilian explanations [no medical-​ese], your jitters and anxiety evaporate. This physician is restless about your misery and wants to snuff it out. Best-​est PCP in NYC.
Dr. Ellen’s techniques have undergone years of sculpting to land the correct diagnosis & treatment for your plights. She scrutinizes, then customizes a blueprint for your care. Patients get a vote in Dr. Birenbaum’s Patients’ Parlor… Ta-​da!
Taste her appetizing menu of remedies and repairs… a feast for the eyes… yum. She ensures that you digest her diagnosis, directions and dosage for Rx’s without hurrying you. So many savvy skills~~I adore my visits!

Do NOT recommend this medical office at all!!!
It was my first and last time service at this medical office.
Nurse wasn’t professional enough. What was annoying she asked me what’s my height. I said 5’8. She said «I don’t think so. I think you’re 5’6» Excuse me? She wanted to check my height from the measurement room and my height was even 5’11 I think this room’s are not prepared for professional service. Because while I was waiting my doctor like an hour I measured my height in that room and I was 5’9.
I think they need to training more before start working in reality. You have to believe when patient says what’s their basic measurements.
After overalls I decided do not change my old doctor’s office to this unprofessional one.
I waited my doctor an hour. Can you believe me?
As a patient we need professional services from polite and educated people.

I get that it’s a clinic. But the fact the you have to wait 20 minutes to make an appointment is BEYOND me! Not only did I wait a total of 20 minutes but this was by 3 separate phone calls because 1) I was sent to a voicemail 2) one of the automated messages was from Bank of America (!!!) & 3) I was hung up on! I cannot make it any clearer on how unprofessional your customer service is over the phone! Who ever is running this place is doing a HORRENDOUS job at it! GET IT TOGETHER! You are a business! ACT LIKE ONE!!! & on top of that the ‘Thank you for holding. Someone will be with you shortly’ every second is ANNOYING!

It’s a clinic. So get over the idea of a swanky expensive waiting room. When I didn’t pay for care I came here. Now I pay the max on affordable health care and keep coming because I love the people who work here. I have Dr Solis but it took me a month to get an appt last time so I’m not trying to sell him. He is a hard working Dr. and gives me the care I would hope for. I’ve waited for quite some time to see him many a time but I’m not complaining. That’s how it works in lots of places. The staff knows me by name. I’m shocked. They care. Did you get that? People care about you. I needed write another word. But … we need people who know what they are doing and as far as I can see I’ve felt they were accomplished in their fields. There is one closer to me on the upper west side but I go to 645 10^th because Dr. Solis is there. Good luck. I wrote this because I hate that mostly people who are unhappy take the time to write.
John McNally Upper West Sider.

Some good, some bad. It’s a clinic. it’s cheap. And some of the doctors are very good. But it’s geared toward a low income, mainly immigrant «get ‘em in and out quick» clientele. The younger doctors are there cutting their teeth and what they lack in experience they often make up for in enthusiasm. As soon as they gain experience, they move on. The staff is mostly professional, but I get the feeling they’re overwhelmed. Some of the nurses are a bit gruff. If I needed dental or any specialty work done, Id go elsewhere and pay out of pocket. It still comes out less than paying for Blue Cross or Obamacare. But it’s clean and convenient. I wish there were more places like it – just better staffed.

My son came a total of four times as he was throwing up and in pain. He called and told me not to worry as they were going to see him at 3:30. He was turned away again. He died. You should not be in business.

They have a SCAM going on here. They tell you over the phone that they give full physical examinations but after you pay and wait to see a Doctor they don’t actually give you a full physical.
I called and asked if they give full physicals at this location, the person over the phone stated that yes they did so I set up an appointment for myself. I choose this location because I don’t currently have insurance, hadn’t been to a doctor in almost a decade and was experiencing some health problems that I wanted to get checked out.
I had no problems with the administrative staff. They were all very helpful and nice enough. After a two hour wait (which didn’t bother me) the problem started when I was finally able to see a nurse and a «doctor». The nurse obviously hates her job and barely made eye contact or spoke to me while I was in the room with her. After I was done with the angry miserable nurse I saw Dr. Khushboo Munot who was nice enough but refused to give me a full physical examination. I told her some of the health issues I was experiencing and also mentioned I was having chest pains regularly which I’ve never had before. She wrote down some notes on a computer, printed out some papers I could’ve found on google myself and they checked out the two problem areas I mentioned and said she didn’t see anything abnormal. She left the room and said she was going to talk with her colleagues and would be right back. I assumed when she returned she would give me the full physical because that is what I came for.
She did not come back to give me a full physical, I opened the door and caught her in the hallway and asked her when she was going to perform the examination that I came for. She hesitantly came back in the room obviously annoyed that I was actually asking her to do her JOB and told me that I’m so young and that nothing is wrong with me. I’m 33 years old and I’ve known people younger than me that have gotten cancer. When I tell the doctor that blood is leaking out of places that it shouldn’t be, and I’m having severe chest pains that stop me in my tracks and I can’t move and the doctor responds with «you are so young and healthy, nothing is wrong with you» something is wrong with the way this clinic is run.
I don’t know how they can get away with this. Why do they say they offer full physical examinations but don’t actually give them after they have your money?
I went back the next week and spoke to the assistant head nurse who works in the evening. I don’t remember her name but I told her what happened and asked her to explain what a full physical examination consists of. She told me and I let her know the doctor did NOT give me a physical and actually refused to give me what I came to the clinic for. She read me the notes that Dr. Khushboo Munot took during my first visit and she actually wrote that I was not experiencing any chest pains! The nurse made excuses claiming that the doctor will perform the rest of the physical on my follow up visit. That makes absolutely no sense to me. I’ve had physicals before and much better hospitals and clinics and the doctor Khushboo Munot did not do her job.
I don’t understand how they can get away with this? Isn’t this illegal or some form of malpractice? I do plan on reporting this and issuing a complaint against Dr. Khushboo Munot but I wanted to make sure I save other people from wasting their time and money on such an incompetent «medical» clinic.
Stay far away from this place! They are scam artists and only want your money.

Not great care — but not terrible care either. All the doctors I’ve seen there were competent, but some were a lot better than others. Waits are long — but at $ 59.00 a visit, what can you expect?
For poor people’s medicine, Ryan is OK. Ditto for dental and eye care. If you can afford a private doctor, go for it! If you can’t, the RC is not a bad choice. Public health care in the US is a national disgrace! The Ryan Center tries to do a good job in a bad situation…

If I could give this medical facility zero stars I would. Unfortunately I have no health insurance so I’m forced to deal with physicians who are more interested in their pocket lint than offering decent health care. Quite honestly, you’re better off going to the local fortune teller for health care than this place.

It is what it is. My experience was, as you should expect, mixed. Some of the staff are great, others are just awful. Yes, there are too many lines to wait on, but that’s how they’ve structured the place. Each person there has a tiny job, rather than have one person handle more than one thing. Meaning, pay here, make an appointment here, check records over there, see this nurse for one thing, another nurse for another thing. It could be streamlined but it’s not, so we have to deal.
So, with no insurance it was fine. A clean place, which is really important to me, and if you have to wait, the waiting area is big, bright, airy and yeah, they’ve got some TV’s.
As for the Dr., I was fortunate to have a good experience. He spent a good amount of time talking to me and examining me to figure out what was going on and over time — meaning a bunch of tests, that of course were stretched out over a few weeks and different locations — again, no streamlining — we pinpointed the problem and it was treated, and great follow up. All good. Now that I have insurance, I might even continue to see him in his private practice, and that says a lot.

And we are worried about Obamacare? I have been a client at this clinic for 4 years. I have probably seen a different «doctor» 85% of the times I have been here. When I finally had an assigned PCP, he was so depressed at the thought of working here I felt I should charge him $ 200 an hour for listening to him vent (yes you, Dr. S.)
How bad? The dentist filled a tooth without fully cleaning which led to an abscess that made me look like the elephant man and an ER visit. Constantly send rx to wrong pharmacy, wrong prescriptions, 10 calls to refill line before I get a response and they still screw up the rx.
Run, don’t walk, from Ryan if you value your health and life. A disaster!
Do I REALLY have to give them 1 star?
Hoping for negative stars.

I hate this clinic. The staff could not care less. No warmth when you enter the building. EVERYTHING is a long wait and when you finally see a doctor, they hurry you up. I had a doctor that didn’t look at me in the eyes when she was asking me health questions. She asked them quickly, writing down my responses then it was done. Make sure you don’t have plans that day when you go to this clinic. Most likely, you will be there the whole day.

Unfortunately due to my lack of insurance coverage I’m forced to spend up to 4 hours waiting to see a nurse who then makes me an appointment to see a doctor, who then only speaks with me for 5 minutes to give me authorization for prescription refill of my thyroid medication. The staff of Ryan-​Chelsea whom I’ve deal with have been consistent in their lack of communication, uncaring attitute to their patients, and point-​blank open rudeness to their clients. The only reason they continue to exist is because of our failed health system, as many don’t have insurance. This means they must go to a clinic, which will most likely not be able to help them and send them elsewhere, spending an entire day waiting in hopes of seeing a doctor who really doesn’t care about them, as they are so short staffed that the doctors that you DO get to see just want to move on to their next patient as quick as possible.
If you, like me, are unfortunte to have Medicare, I guess this type of service is just to be expected.

I’ve been seeing different doctors here for years and have had pretty good service. This year was quite the oppistie. The resident doctors do not care at all about you. They don’t listen and they judge! And the one doctor I saw didn’t run most of the blood work she was supposed to! They bring you in for follow ups to review blood work that has no issues. Its clearly a money maker. I had an appt at 9 am and waited an hour and 45 minutes to then have an appt for 7 min! No one would help me or check to see why I was waiting so long.
This center deserves no stars! After 8 years, I will be looking for a new doctor. Recommend not bothering with this place!

In my experience, with my dentist good dental work, very nice staff in my opinion, but long wait to get an appt, and when you get it, it’s a somewhat kind of a wait, only thing is you can watch movies while you wait, I left this clinic to go to the other one on 98^th street because I think that one is better. To be continued…