Rukkus

I am not one to give five stars but I must say that this company went above and beyond my expectations. My husband and I set out to purchase three tickets to Monster Jam at Angel Stadium in Anaheim California. We spent two or three days searching for the best seats. We actually wanted exactly what we had last year, but were unable to locate anything to match our criteria. Once we saw three tickets from Rukkus that pretty much matched our criteria we clicked «purchase.» I figured once the purchase was made I would receive some sort of confirmation. I did receive confirmation, but it was that my «order was being processed.» I must have checked back at my email at least a half dozen times that evening to see if the order was indeed processed. I did not go to bed a happy person. The next morning I went to my email to find my order was STILL being processed. I was a bit upset, so I reached out to the people at Rukkus. I explained that I was concerned my order stated it was still processing. My biggest concern was that I did not want my card charged if the order was not going to process. And I also wanted to make sure I was going to be able to receive the «hard» copy tickets in time for my event. It was no more than ten minutes later, seriously; that an email response was sent. It was from Edith. She explained to me she was glad I reached out to them and that they were going to contact me in a bit, but were waiting for the time difference due to the fact I am in California. She went on to explain that I had purchased three child tickets and was wondering if I really wanted three child tickets. She noticed it clearly did not state that on the website and I noticed it as well. She offered to replace the tickets I purchased with three adult tickets in a section we did not want. I explained back via email that I needed two adult tickets and one child ticket and gave her some sections and rows I desired and she made it happen. I was completely satisfied with the customer service not only by her but also by a gentleman named Oliver. I received a text message stating my tickets would be Fed-​Exed, however, I actually received them via email where I only had to print them off. On the actual day of the event he sent another text message reminding me to print my tickets as they would not be Fed-​Exing them to me. He wished me a great evening and to be sure my family and I had a great time. Indeed, we had a fabulous time in our awesome seats! Thanks to you Rukkus. I will definitely recommend this company to people to purchase tickets in the future.

This site is a fraud! They are complete scum bags. They take your money and don’t provide the tickets leaving you to wait 5 days for a refund to be issued. Avoid at all costs.

I had the same situation as the other reviewer. Website is very poorly designed and does not break down charges prior to confirming order. I spoke to company representative, Edith, on the phone prior to placing order. I inquired about fees and surcharges over and above ticket price. All she mentioned was a $ 15 fee for FEDEX shipping. There was no order summary before I placed the order, so I was shocked when the order for 3 tickets at $ 53 apiece came to $ 232! In addition to the $ 15 FEDEX fee, there was $ 58 for taxes and handling. I spoke to the manager, Dillan, indicating the deception and he said there was nothing he could do. BEWARE of this company and it’s fraudulent, deceptive practices. They also have a no refund, no cancellation policy which was not made clear in the ordering process.

I came on here to check prices for a basketball game. Added my tickets in the cart but had to sign up to view the final ticket sale with service fees. The page is so poorly designed that it does not ask you to confirm purchase but goes right into it. Before I know it, order was submitted and amount charged without confirmation. I immediately contacted Rukkus via chat to resolve this issue. They said they could not cancel because tickets had been delivered — a lie. I showed him that it clearly said tickets waiting to be uploaded. Then the Rukkus employee stated «If you are no longer interested in keeping these tickets, we recommend re-​listing the tickets on a website such as Craigslist or Stubhub.» Who advertises another competitor. I should have just stuck to what I know and gone with StubHub. I will be disputing this through my credit card. Tickets are not delivered! This site is just plain bogus.