Zara

The employees at this location all seem like someone FORCED them to work here. I’ve worked in retail and various other service industries. I get it. It’s not easy and there isn’t a ton of gratitude but being a total rude, lazy, «seemingly» clueless zombie isn’t going to make your day go by quicker or better. Customer service is nonexistent at this store. No one knows what they are doing. There is no communication. You ask a single question, or give the fitting room staff back items you don’t want (on the hangers as per request) and they look and sound so exasperated as if you’re asking them to give you their firstborn. Mind you, I visited this location at 11am on a Wednesday when there was about 3 other customers in the entire store. Someone from corporate should really intervene and teach these people some sort of customer service or people skills. Just gross.

There are always so many employees doing nothing and crazy lines. This store is disorganized. I walked out without my items because the lines were so long and there were four employees in eyesight who were just walking around.

Absolutely the slowest location. And this is not the first time. I am sweating off Zara in general. No one had 30 mins to waste for one purchase!!!

This Zara store and location are both perfect. Walking distance from work, it’s ideal for me to go in and find clothes that I need. There is an upper and lower level (for kids), and the main entrance is large with a wide assortment of clothing options and fitting rooms. The store is very clean, and what I love most about it is that this particular store is large, spacious, and not super crowded which is rare for the city. I hate shopping in crowded places where you feel cramped and rushed, but here I don’t have that problem. A very pleasant atmosphere, I’ve gone numerous times and will continue to go again!

I remember when this was Au Bön Pain, when I worked in the area 7 years ago. I stopped in just about everyday before work fast forward and I stop in Zara just about every week after work.
We all know the Zara has good quality clothes, with a pretty moderate price range. I love that I can find great staples for my closet starting at $ 9.90 to $ 200 (the most expensive thing I’ve purchased here) I really love the kids selection.
I have not found this location to be poorly maintained. Seems consistently well staffed and clean. The racks aren’t so stuffed with clothing that you can’t shop and you will see multiple size options. Other than the employees loudly talking to one another about their personal business while you are trying to shop, it’s a decent shopping experience in an awesome location.

A beautiful collection of casual and formal wear. But the line is always so god damn long and they have this stupid rule where you can’t bring drinks or food. Either you finish your drink before entering or you throw it out. My son was eating cookies in his stroller, we went in, no one said anything and out of nowhere, a staff or maybe a security guard said you can’t eat it here, give us a break, he’s just a baby! He’s not gonna dirty your clothes! Aside from this, service, pricing and items are okay.

Zara tries to give consumers the impression they are top notch in every way when in fact the customer service is terrible at this location!!! I visited this location on 2÷19÷16. I asked a sales rep about an online order and exchange. She looked at me, said nothing and pointed to the cashier. I was so disgusted like didn’t they ask you about customer service during your interview?!! I than waited in line to pick up my online order. I tried it on in their smelly fitting room that wreaked with a scent of a dirty sweaty gym! I decided to exchange my order for something else do to the wrong fit. Now here’s what set me off! The cashier had the worse attitude and gave me a run around about returns and store policies blah blah blah. She said I couldn’t exchange because the two items were not the same exact price! Like dummy just exchange it and I’ll pay the difference. I said fine I’ll return my order and purchase the new item. She than caught an attitude and tried to get smart. I was on the phone with my mother and could not give this little alien a piece of my mind! To think I was shopping for my birthday dinner event. It’s my money so therefore I do not want to hear your crap! I will never shop at Zara for anything ever again nor step foot into that location! Do not go here! Customer service is not a priority at this location and that’s enough for me to save my bucks over rude, small minded sales reps at funky Zara!

Beautiful store– too bad you have century 21 rejects working here. Honestly where did they find these employees? They act like you’re bothering them — God forbid if you touch one of their precious piles of clothes. Let’s get over it already– this is Zara not saks. It’s really too bad — given that they would have mostly career women shopping here, this could have been a really successful store. Sadly I have to agree with the other reviews written here. The employees make this place the pits.

I underestimated the weather of New York and was freezing my whole time there. Luckily I found a Zara and purchased two coats that were on sale for $ 149.99 each. I was on the hunt for a long black coat for awhile and found the perfect match at Zara. I’m from California so this Zara was one of the biggest ones that I’ve been in (2 stories). It was super crowded when I was shopping and all the workers were busy. It was hard to find someone free but I was able to shop without needing any help.

What the previous reviewers wrote are ALL TRUE.
There is ZERO customer service at this location. It’s as if they have no idea what the heck is going on.
I’ll give you three examples.
Example 1:
I was browsing the pants section and out of nowhere this sales associate decided it was ok to push you away while you were trying to figure out the materials on the pants. Um, EXCUSE ME? Do you NOT see me standing there? So of course I had to passive aggressive and as I was putting the pants back on the rack, I intentionally made a big scene. I was SO CLOSE to hitting him on the head with the hanger.
Example 2:
I continued browsing the pants section and around the same spot, another sales associate decided to find a size for a customer. No EXCUSE ME what-​so-​ever. Instead, his arm was in my face. WHAT? If a customer is browsing, just say EXCUSE ME and I’ll step out to the other side. Just so happens I was curious about the fitting of the pants, so I asked that same person if it is slim fit. He said YES, but it looked kind of baggy, so I decided to search zara’s website to make sure. And what do you know, they are NOT SLIM FIT. People, does this look like a slim fit trouser? NO!!!
Example 3:
I found something that I like and decided to pay for it. A customer before me went up to this sales associate by the cash register, but the guy did not tell him anything, so he was just waiting there. Another sales associate finished ringing up this guy and I thought it was my turn until the other sales associate told her the guy before me was first. Talk about awkward moment!
I’m not sure who hires these sales associate, but they need to get their act together. I mean thank god I don’t go to Zara to look for cute people, otherwise I would’ve barfed as soon as I walk in.
I gave it one extra star because the store is located in FiDi and it’s away from the other crowded Zara (i.e. 34^th and SoHo). It also has a thin crowd, so you’re not shoulder to shoulder with everyone else looking at the same thing.

Looking for polyester or clothes that are made of material too thin actually last more than six months? This is your spot.
If you want poorly made clothes and lack of originality come here. Especially if you want to over pay for what you get.
I’m not sure that the clothes designers of Zara have ever measured a human. The clothes are cut for a mannequin.
Don’t waste your time or money.

I’ve been at this location twice since it opened. The first time, my boyfriend and I went so we can get him a button up for an event. No one knew what they were doing, where anything was, and I even got an attitude for asking. Really?
I worked in retail for 5 years and there’s not much to it. If you’re not social, just smile and say, I’m not positive, but let me check for you. I can’t exaggerate this lack of service and it’s such a bummer because I’ve been to the Zara in Spain (where is originated) and it’s a completely different environment.
Seriously, who is hiring these people?
My boyfriend had multiple button ups and wanted to try a few that were folded up. They were different fits and the fitting room attendant brushed it off and said they all fit the same so you can try this one (handed him one of his shirts). Hun, I’m not a genius but I’m pretty sure the tag for one says slim fit and the other says regular. I proceeded to grab one from the shelf and unfolded it and next thing I know, I’m getting some snooty girl telling me «next time you should ask the fitting room to unfold that for you». Meanwhile, she’s smacking her gum like I’m her best friend and not a paying customers.
Please bitch…
I brought the shirt into the fitting room and notified the attendant that I’m bringing him an extra shirt so that he could remember how many we brought in originally and add it to the count. I remained outside of the room as you can’t have two people in one room. When my boyfriend was done, and he liked the shirt I brought him which again didn’t fit the same as all, I opened the curtain (wide enough for the attendant to see what I was doing). I’ve worked in retail as mentioned earlier and my biggest annoyance was people who handled me a bunch of crumpled up clothes. I started hanging each one on their rack and folding back each shirt that needed to be folded and next thing I know, he’s telling me two people can’t be in the fitting room. At this point I was annoyed because not only was he not doing his job, not paying attention, but on this one moment when I was doing him a favor, he decided to wake up and tell me the policy when it clearly didn’t apply. I kindly said «I’m just hanging up the shirts for you.» And I brought them over to him, gave him the plastic number and we went on our way.
Ridiculous!
The cashwrap girl was also neither enthusiastic nor helpful. Are you hungover or something? At least say hello and did you find everything ok!
I don’t expect much and this didn’t bother me that much after the earlier experience, but still. It’s those little things that will make a customer feel special and want to come back.
My second experience was retiring two items. This is so easy! I’ve done it a million times! I clearly say in the beginning that I’m returning these two items as they didn’t fit. Not attentive at all and smiling at his friends, he proceeds to return only one of my items and hand me the receipt. I kindly let him know that I wanted both returned and he rolls his eyes as I’m I’m asking him to climb mt. Everest. When he’s finished, there was no have a nice day, just sent me on my way. That guy sucked…
Needless to say, I now only come back here when I need to make a return as it’s convenient. My experience there can actually ruin the rest of my day and I’d rather not engage. Note, I’m not high maintenance and can usually brush things off, but one after the other and you start wondering about what their training is like and should I ever come back.

First time at this location and I agree with the comments someone else made — customer service is non existent here. Despite the fact no one offered to help me with anything let alone greet me with even a «hi» …I can meanwhile tell you all about what major some who works there is in (engineering), that one of the managers graduated from that same school (different major), that the group of workers working in the fitting room all loved this one maroon jacket one of their coworkers (who came in on his day off) was trying on… I mean really? What a great gig for the staff paid to socialize with each other– not bad. But How about a little less focus on yourselves and instead a little more focus on what your actually paid to do their — just a little. I’m not asking for a lot. Needless to say I bought a few things hence the 1 star, but I will go elsewhere next time I’m in need of a Zara fix.

FiDi we finally have a Zara! After an excruciating long wait, this location is open for business. There are 3 levels, men, women and children. The staff is warm, and willing to help. The store is pretty spacious with no long lines at the moment. I still prefer the Midtown location near 52^nd for the range of products available however this store seems to offer a pretty good variety.