Reproductions

I have mixed reviews of this place. Do I wish they were cheaper? of course. However, I have worked with Raphael over the phone and through email. He has helped me with my orders and seems to make small changes based upon my requests. He is very friendly and really tries to help in the best way possible. He resolved a small little mix up issue today with my proofs and he took my order over the phone effortlessly! I highly recommend working with him when setting up retouching, orders, questions, etc. because he is pleasant and gets the job done in a timely fashion! He is great with customer service. THE only reason I gave it three stars is because I do believe the company over charges a bit compared to others and the quality cannnnnn be better for the prices they charge. I also wish the minimum order was not 25 but 10 because a lot of my headshots sit around since everything is done online now.

Excellent! I needed a new headshot very quickly. Yesterday, I went to Reproductions at 1:30 in the afternoon with an iPhone face shot. It was a great photo but I wasn’t sure if it could be successfully reproduced and made into an industry standard 8X10. Also, it needed some touching up (dark circles under the eyes, skin blemishes) Well, thanks to Raphael, Eric & Faizal, it all got done. I picked up the finished product today, Friday at 3:30. The result was wonderful! I mean wonderful! Beyond anything I could have imagined. These men made a miracle happen. Guys, thank you. My audition is Monday.

Ordered my Headshots to be printed through their online services. Website is efficient and easily navigable. Response time was fast and efficient. I felt like I was getting personal attention even though it was through email. I love the way the headshots were printed and everything was shipped really quickly and with care. Will definitely use their services again.

Rude customer service and charge whatever they feel like charging when the time comes to get your photos. I will be finding another place for retouching in the city ASAP!

Great staff and excellent service. Stylish, comfortable waiting area. The staff was very pleasant and each person I met with was very helpful and courteous. I would definitely recommend this place to anyone in need of quality work.

I just went to Reproductions to get my headshots retouched and I will be going back.
Fyvel did an excellent job taking instruction and understanding what I needed from my retouch session. I will definitely be going back next week. I was offered a discount if I go back within two weeks.
I have printed with so many labs in NYC and Reproductions is one of the best in terms of photographic quality. As a working commercial print model, the quality and look of my materials are important.
Be forewarned, they are not cheap. but I have come to learn that you pay for quality
and the results are worth the extra dollars.
However, the customer service both in person and on the phone is ALWAYS a challenge.

I’ve only had good experiences with Reproductions in the past, but today totally changed my mind! Went to get retouching (paid in advance) and they spent the whole time trying to up sell. A bunch of hidden fees in pretty much anything you do at Reproductions! I told them I should have listened to these terrible Unilocal reviews I’ve seen about the hidden fees, the rep told me «we don’t pay attention to Unilocal reviews because we don’t need to». Yup. I got a full refund and won’t be going here again!
Update: I’m heading over to Colorworks (who has great reviews on Unilocal). No hidden fees, a bit cheaper, and I had amazing customer service when I called!!!

I am giving this place no stars! Absolute horrible experiences. Refuses to work around anyone schedule their hours are horrible and they don’t give a shit if you can’t make it around their time. Found other places who do the same work for cheaper and have better hours.

It has been 2 days and i am still waiting for my EMAIL PROOF. needed my shots yesterday and this process is taking too long.

I gave it one star, so I’d get your attention — they probably deserve 2. Unfortunately, Reproductions is the behemoth of New York City printing (especially for actor headshots), so it’s an uphill battle when considering other places. Because Reproductions has superior printing services, you’re left wondering if the competition – which is less expensive – will be «as good as Repro.» Printing headshots is a heavy investment, so cash-​strapped actors often go to Repro because it’s the safest bet and they know the shots will look good. That being said, in every other facet of their business, Reproductions is sorely lacking.
Their website is user-​friendly enough, but when you reach the stage of communicating with one of their representatives after the order’s been placed, it’s very unprofessional. The emails are terse, messy, and lacking decorum. Furthermore, they made pretty obvious proof mistakes that suggested there’s a carelessness in what’s probably a very flooded office. Then when I go to pick up the headshots at the office, I’m given a snide comment that I didn’t sign in on their poorly marked computer terminal, but that he’ll «just take care of it here.» This same guy, when he showed me one of the final shots, handled my shots like it was yesterday’s newspaper, bending it and smudging it with his fingers. So customer service is really atrocious here, but the product is very good.
And if any printing business owners are reading this (Precision, et. al.), please think of changing the minimum order number to 25, 50, or 75 instead of 100. Or at least add a small fee for having two pictures printed with one order. I know there’s been some collusive agreement among you guys to make the minimum order number 100, but the first printing service that allows lower minimums will see an incredible surge in business. I know several actors who complained about this very problem.
Bottom line: someone please step up to take down this Goliath known as Reproductions. I’m waiting for them to fail because they obviously could care less about quality customer service.

Never again.
The actual prints are the best in the business, but over the years their customer service has been terrible time and time again. I’ve been going through an ordeal with them just to get a few extra postcards.
Part of delivering your customers the best services possible is treating them well. It’s not just about producing an outstanding product. For the top dollar I pay at Reproductions, I need both.
For my next set of headshots, I will be going elsewhere.

They have the WORST customer service EVER. I can’t believe how atrocious it is and how much they charge. I got an email saying my business cards order was submitted and that I would receive another email when the proof was ready. Well 2 weeks passed and no email. When I called to inquire the man on the phone said they had been ready for these 2 weeks and that next time I should just assume they will be ready the next day. Hello! You are the business, you are supposed to contact me to let me know the service I am paying for is ready. So rude and only offered an apology. I needed these cards weeks ago and they totally screwed me.

There are many places to shop for head shots, postcards, biz cards, and retouching services. I mean I can probably list 3 or 4 places that would offer cheaper prices and print on toilet paper. I mean if that is what you are going for giving the casting director or photographer to glance at your picture and then follow by an obscene bowel movement then you definitely should NOT come here.
If you want GREAT service, you get it here.
–They can take a bit longer than let’s say a wait at the dentist or your local liquor store but they have comfy couches and a semi view of Bryant Park to grab your attention not to mention the option of twiddling your fingernails to boot.
If you want GREAT retouching, you get it here.
— The people directly behind the walls next to where you will be sitting on the couch is where they make their Adobe Photoshop magic. They take the time to listen to what YOU WANT and of course their add-​in pro opinions if needed. They do charge a steeper price for those who choose just the retouch up service BUT most people opt to use their printing service from the gecko.
If you want GREAT prints, you get it here.
–Typically, you get your proofs the day after around 3pm based on how busy the office gets (it CAN get busy on certain days). But they are always good for it and they CAN call you to remind you that the proofs are ready. The prints come out SPECTACULAR especially since you get to choose the details on how your headshots want printed (text style, text placement, borders, etc).
If you are BROKE, don’t come here
–The pricing aspect could be better as the docking of one star should indicate. I normally order by the 100 so that comes out to roughly $ 130 per 100 headshots. Depending on how often you send your calling card in and the amount of auditions you are scheduled for, this can vary. But you can always justify this as the cost of doing business, the BUSINESS OF INVESTING IN YOU.
Need I say more?

I was recommended to Reproductions by my photographer. He uploaded all my photos to their website via a private log in where I was able to choose which I wanted retouched. Once I decided which one I liked, I filled out a form for retouching online with exactly what I wanted done. Within a day, a Reproductions team member emailed me what the approximate time needed would be and the cost. I ended up spending $ 40 for retouching, but that I believe that is due in part to me needing a lock of hair completely erased from the photo. My retoucher was fast and had it not been for that lock of hair, I would have paid much less.
When I first walked in to reproductions, I was pleasantly surprised. When you step out of the elevators, to your right is a computer where you put in your name and reason for coming. The giant couches are so comfy and the big tv rotating random head shots from various photographers is actually quite entertaining. I spent at least 10 minutes feeling like I needed new head shots… great advertising ploy…
Once the retouch was done, I was shown a printed copy to approve. I signed off on the copy, I chose what font I wanted for my name and all was done. I was told my head shots would be ready the next day. Customer service all around was friendly.
Personally, I don’t think the prices were too high. From beginning to end, head shots in general are not cheap and that’s a cost any working actor has to accept. I’m not rich, and yes it wasn’t easy to swallow spending $ 150, but I am happy with the final product and I felt that it was fair, considering the quality. I’d rather have something as important as my head shot handled the right way, since this is the only ticket to making money out there.

Chase really loves me. Wow. Today was an expensive day.
The time had come, I desperately needed to get my headshots retouched and printed, but I was so confused as to where to go. Several acting coaches told me not to go to reproductions, they warned me about their prices, but of course I didn’t listen. Do I regret it? ughhhh yeah I guess I do.
The space is really lovely. I walked in and felt like I was important for a good 5 minutes. I got there around 9:15am and the place was empty. Everybody working there is super nice, even the old dude (owner?).
When I had called to make an appointment the man I spoke to told me that if you finish the retouching under 10 minutes the charge will be $ 25.00 per image, he also told me that nobody ever goes over 10 minutes, so I felt at ease, my mug aint that bad! I’ll be fine! Guess what? I went over 10 minutes…12 minutes to be exact and the cost of retouching was $ 40.00 a picture. I am convinced the retoucher worked slowly on purpose, I kept asking «how are we doing on time?» he kept saying «you’re good, dont worry». IM GOOD? what does that mean exactly!!! I looked at the test prints and the pictures look nice but honestly he didnt do anything special, any retoucher can remove blemishes and flyaway hairs.
I paid $ 245.00 to have them printed and another $ 80 to have them retouched, If you have the money then absolutely go to reproductions, If you’re a struggling actor like myself do your homework and find a cheaper place.

When mounting my resume to the back of the head shots, I have noticed that they are actually slightly smaller than 8×10. I’m not sure if this is standard practice across the industry (e.g. like when you buy a 2×4 at Home Depot it’s not actually 2×4), or if it’s the company cutting costs.

So disappointed in the lack of attention to detail and their rushed customer service. They messed up my order a total of three times and I was never offered an apology or a discount. For the price you pay, you would expect way more. Precision Photo is much better.

Look, Reproductions does DECENT work. The ink quality is good, the paper stocks are good, but it ends there. They are absolutely awful about making sure the photo is color balanced for their printers – this is where the retouching (despite being charged by the minute and the general skill level of the retouchers being pretty low) is worth it because at least they adjust the balance for their printer. ALL of this would be relatively tolerable if it weren’t for the fact that the customer service is the WORST.
I have been going to Reproductions for almost ten years whether I’m in LA or NYC and I realized that I’ve never had a great experience with the staff. I never questioned it because I thought «Oh, everyone uses Reproductions. This is the only place to get your headshot duplicated.» This is of course not true. I am in the process of looking for a better headshot printer and you should be looking too!
If anyone has a great recommendation, please post it! I’ll make sure to report back here as well.

I feel like Reproductions has a monopoly over New York when it comes to headshots. For the amount you pay at Reproductions, I feel you should be given a lot of personal attention. Unfortunately, this is not the case.
My advice is to have one person you speak with each time you call. This way it cuts down on the confusion. Also, if something is not right then speak up about it. Always get a proof and make sure everything is exactly how you want it.
Ultimately, I was satisfied with the product I received. But there were plenty of moments filled with frustration over the phone. If you can find any other place I recommend it. Reproductions does offer some good deals if you buy in bulk. That’s where they get you!

Every year, hundreds of wide-​eyed actors come to New York with dreams of making it on the Great White Way, and when they need to make copies of their head-​shots, they come to Reproductions. It’s a right of passage every Broadway baby must go through, and it can be a little intimidating the first time. But luckily the awesome staff will walk you through the process with patience and knowledge, guiding you every step of the way through choosing a photographer, to touching up your photo, to ordering postcards, and picking the right font.
Personally, I also love the space itself. Very zen-​like with beautiful stone floors and gorgeous black and white photos on the walls. True, it’s expensive, but in a business where your head shot is the only thing you have to speak for you when you’re not in the room, it’s worth it to do it right.
Go to Reproductions, and you can be a star! Or at least look like one on paper.