Renaissance

I wish I could give this organization no stars at all. This is the WORST management company in all of NYC. You will have a miserable experience living here and dealing with management. When I went into the management office to discuss a late fee that was given to us (we did NOT pay late and I had documents to prove that) The woman in the management office told me that the late fee was correct and went on to curse at me 3 times. Even her co-​worker was shocked to hear those words come out of her mouth to a paying, loyal tenant. I submitted a formal complaint to her boss, who then stated that she would get back to me after she investigated. 26 days later I emailed her wondering what the consensus was and she responded in a very rude way to which I stated I simply want my money back for the late fee because I was never actually late and had paperwork to prove it. This was all coming from one of the higher-​ups in the Moinian Group.
This is completely unacceptable. For an organization like the Moinian Group to treat their customers like this is an absolutely joke. Please do yourself a favor and never live here. This is only ONE of the many terrible experiences I have had in this building. BEWARE!

Only reason I am giving this building a 2 star is because I subletted from an actual tenant who gave me a $ 500 dollar break. What I disliked about this building is how inattentive and uncaring they are if you ask them to fix things. The heaters make a horrendous noise (when they are working at all, because they suck, you will freeze here in the winter!), I lived by the garbage chute and they have no coils to keep the doors from banging (they don’t have coils in any doors at all, such a lousy building this is!), the wood flooring is badly placed and shoddy, in my studio you can feel the floor sink in when you step on it. They have a stupid chandelier in the kitchen (who for god’s sake need a chandelier in a tiny studio kitchen?) that if you try to open the door of the cupboard they will hit the chandeliers. The washroom sink has a stupid bowl supposed to be fancy and a cool design but the water spills all over when you use it, very very stupid as Donald Trump would say.

It is unfortunate that the leasing agent that helped us yesterday was so rude. Victoria treated us terribly. She was arrogant, texted the whole time and rushed us. Just when i thought her behavior couldn’t get worse she stated «That she wouldnt show us the amenities in the building for she was to busy.» We were with a real estate agent and had a scheduled appointment. I have rented and owned multiple homes and have NEVER dealt with someone so unprofessional. As a representative of this building the management should review if she should be dealing with future lessees. If this is any indication to how this building is operated consider looking else where.

TL;DR: Don’t be fooled by the glamorous looks and renovation. This place sucks and is downright unsafe. Would never recommend.
100 John is an EXTREMELY deceptive rental building. It may look shiny and upscale on the outside and even in many of the newly renovated apartments, but it’s a terror to live in.
1. Management is horrible at dealing with your issues. Don’t disregard this. Management doesn’t care that your toilet is broken. Or that your heater isn’t working. Or that you have to move things in. Ot that your water is murky. They are heartless. They will not let you move things up the service elevator despite the fact that no one else has reserved it (you’ll have to sneak a fast one with reception, who is used to this). The apartments look great but they ARE renovated, so everything is really old. The heaters WILL stop working. The water WILL go out. The water WILL be yellow on certain days. The toilet WILL get clogged. Almost everyone without fail has experienced ALL these things here. And management doesn’t care. They will log your request and make excuses not to come fix it. Or say they fixed it and not really.
2. Management is super aggressive.
1. The air conditioning started leaking one day and made the new wooden floors swell up. Management came to look at it several days later than I’d asked and then had the audacity to tell ME that it was MY fault and it might affect my security deposit. What the fuck, right.
2. If you pay rent a few days late from the portal — which never shows you the correct balance outstanding if you have a roommate who also has his own account. If you pay rent a few days late, they tack on a $ 150 non negotiable fee and then threaten legal action which they WILL bill on you.
3. Doormen are great because they are helpful. I tried keeping a spare key with the doorman. Helpful, right? Wrong. Management prohibits this. Guess why? So they can charge you a $ 50 fee if you get locked out. Really? Really? Do you really need that extra $ 50, Moinan? You greedy idiots.
3. They actively try to hide the major big flaws and issues with the building itself.
1. THEY LIE ABOUT THE FLOOR YOU’RE ON. The elevator reads L (ounge), 14, 15, 16, 17, …. So you think you’re on the 16^th floor right when your apartment number is 1604. NOPE. Count the floors. The 16^th floor is actually the 8^th or 9^th floor. It’s all one big lie to make you feel like you’re living the skyscraper New York City luxury life. You’re not.
2. The laundry room closes at 10pm and half the units are broken. Washer + Dryer costs $ 7. What the hell? Why not just keep it open all night? Why not just fix your units.
3. THEY DONT HAVE FIRE EXTINGUISHERS ON ALL FLOORS. One time I had a cooking fire, and the alarm went off. I kid you not, the guys from downstairs came up. I asked them, «just tell me where the extinguisher is». He says «we don’t need it». This is a black smoky fire. The fire trucks were on their way. He starts filling water in my personal cup and throwing it at the oven. Really? They have safety issues. There have been 2 – 3 building fires in the 6 months that I’ve been here. No safety.
4. The roof, compared to other buildings in the area, is shit. It’s tiny and you need to climb 4 flights of stairs to get there. Almost all the other luxury buildings in the area have far bigger roofs. And it’s not high. No really great views like 2 Gold or 200 Water. 95 Wall has a basketball court.
5. The CONSTRUCTION NOISE. Apparently they don’t do anything about this. Sometimes starting 8am, I hear drilling literally 3 feet from where I’m sleeping outside my building. I call management. They obviously can’t do anything about it. I literally have to flee to work so I can maintain my sanity.
6. There is no gym in the building. It’s supposedly «luxury».
7. The «library» is a bunch of repeating classic books flipped so it’s spine faces away from you. It’s for décor.
8. The pool table has specific hours it can be used. It’s not entirely flat.
9. The mail man has specific hours when you can pick up packages. (Just give it to the doorman who’s there 24/​7, right? wrong.)
10. The «complimentary breakfast» is a few bottles of coffee and like 20 bagels they bought from Dunkin Donuts that they serve at like 7am until it runs out at like 8am. They’re laid out on a small table smaller than your coffee table. It’s shit. God forbid you go to work at 9am like a normal human being, cause you’re probably going to miss it.
11. Think it’s cool that this is one of the few buildings that let you do a floor to ceiling partition wall? It’s not. It’s a scam. You are bound to consult ONE company who will charge you at least $ 1000 for the wall. It’s a ripoff.
The reasons I chose to live here is because it was newly renovated, had a balcony and was well-​lit. The balcony is unusable in the winter and they don’t allow barbecues. The renovation is a horrible cover up.

I experienced many negative things other commenters mentioned. Most of the time that I have to deal with the management ends up being unpleasant. The living part is average, but the management simply ruins the experience.

I completely disagree with the reviews. I absolutely love 100 John Street. I have been in the building for 3 years. I have never had any issues. The entire management staff is helpful and willing to communicate efficiently. The apartments are beautiful and well maintained. Rent is easy to pay. I have never had an issue. They have recently started using Click pay, which is amazing. You can pay your rent online, with no additional cost. The doorman are absolutely amazing and helpful. I have no idea what anyone is talking about. Being a resident of Manhattan, many management companies can be a pain. But this one has been great. No complaints. I will resign my lease in october. I am very happy and love everything about the building.

Compared to most buildings in the downtown area, 100 John street doesn’t compare. From breakfast every Monday, to numerous holiday and «just because» events that management holds, you truly feel that the building is your home. Management has an open door policy, so they’re always ready to assistant tenants with anything and in a timely fashion. The building is kept clean and everyone who services it is beyond helpful and nice. I’m going on my third year in the building, simply because I don’t see my self living anywhere else in NYC.

I would strongly advise NOT renting here. 100 John Street is by far the worst managed building we have ever lived in. The management team is the absolute worst… they never help you, they are rude, and even their parent company Moinian won’t help you if you contact them. With such poor management, it is no wonder that everything else in the building is not run well. We can never get a hold of the assistant property manager, and the property manager, Michelle, is a complete joke. Not only is she not flexible at all, she is outright rude and does not keep her word or do her job.
Here is a list of just some of our issues (after only living here a few months):
— The maintenance team cuts corners and doesn’t help fix anything properly
— The toilets and tub are always clogging, there is definitely an issue with plumbing
— Half of the washer and dryers don’t work in the building and many of them take your money and then don’t operate, so you can’t do your laundry and you pay for it before knowing that the machine won’t work
— The water is shut off at least once a month (for 8 – 10 hours at a time) and the water in the kitchen comes out of the tap totally murky (it looks white, not clear). They can’t seem to fix the water issues no matter what they try.
— The A/​C and heater took a month before they were able to get it to work
— The apartment looks nice at first glance but the hard wood floors are made of particle board so they scratch and ruin very easily and I am sure that management will try and charge the tenants for this (our maintenance guy scratched the floors in many places while trying to fix our A/​C)
— We have tried to post things on our community bulletin board/​site and our messages are not posted on the building site and deleted with no notice
And lastly, if you want to get a pressurized wall in your apartment, they say you can get it but you can only work with one wall company and that company charges about $ 700 more than other wall companies for the exact same wall. (One wall company told us that John St. is getting kick backs from their wall company and that is why they won’t allow other companies to work with the residents). On top of that, they make you leave an 18″ space at the top of the wall, which looks terrible and of course, will not be sound proof whatsoever.
I heard that the old management was much better but we had the misfortune of renting here with this new management, which has just been a horrible experience. If I could’ve given them no stars, I would have.

Worst leading experience. They don’t honor appointments, call back. And you can’t even get in touch with management office. You can’t even leave a message. Bad news

Trouble, in many ways. Consider carefully before signing a lease. Not the best of Property Management companies running the place — Columbus Property Management. Thumbs down. Dissatisfaction.

It is unfortunate that after almost 18 months of living happily in this building, I have to give an update that their new management is a disaster and second the other review here.
1. They never informed us that building management had changed in the first place.
2. The last two days, we had no water due to plumbing update. Yesterday, on the second day, they kept sending emails and delaying how long the water would be back on — it was meant to be done by 5pm and they didn’t finish until 10:30pm! 5 and half hrs of not being able to use the bathroom while it’s snowing outside is not a good situation.
3. Their property manager is extremely unprofessional when you want to move out. Even simple, courteous requests turn into drama and complete rudeness with threats of lawyers. Their overall attitude is that they are doing you a favor. Forget that you have always paid your rent on time for the last 18 months and have never had a complaint. I hope I get my deposit back but I’m not holding my breath considering the hostility which was entirely not necessary. Business is business, there is no need for personal attacks.
4. Half the level 14 and 22 drying machines have been broken for 3 months at least now… I’m pretty sure they aren’t fixing it as there have been no notices. You can count on losing your money regularly and having to call the service to reimburse you.
5. Definitely can understand that they need to renovate and update apartments in the building. However, noise and banging ALL DAY (I work from home) for consecutive days without notice that contractors would be in the apartment next door is just really poor communication.
6. Concierge and maintenance are probably still the only reason to be here but for the price they charge for rents, you are better off elsewhere. My cabinet doors keep jamming, and the toilets here keep clogging due to the way their old office building pipes are run. Make sure you turn on your hot water for 5 mins before you get in as that’s how long it takes for it to heat up. I don’t call this a luxury building experience — at least not anymore.

The worst experience i had for leasing a new apartment ever!!! They can’t keep their appointment on time, let me waited at the lobby over two hours And treat us poorly. We book appointment for seeing at 4:00pm, we arrived there, the door man is very friendly said the lease lady will come down for us, she is busting now and it’s about 30mints late, but she will come down after that, so we waited at the lobby. BUT after An hour later, around 5:00pm we tried to go to the lease office again, the door men called the lease office and told us the lease office lady is coming down soon, Then we sat down and waited again, after almost another hour wait, 5:40pm ish the door man he went to the lease office and try to help us out. (Because we being waiting for so long) During the waiting time we called at least two times, and the door man called many times as well, all the answer from the office is, I am coming down soon. After 6:10pm I called and no one answered, the lease office let me waited for two hours and still didn’t show up and they also not allowed us going up. This is the worst customers services during all apartment building I saw, Let people waited over two hours for who made appointment and keep lying about the time, as a customers I left messages to complaint to the management after two hours wait. But they did NoT apologize to me at all!!! Today we went to there again, because I want to give a second chance for them, and also I want to see the place. When I got there this time the lease office lady didn’t let us wait too long, but even she knew I was the one she lied and treat poorly yesterday but she still didn’t apologize to me at all for wasted my time. And even gave me some kind of super attitude look, I am here for seeing a future rental place not here to get your «unprofessional» treating. I really hope this’s company CEO or any «real management office» could take serious about this kind of behaviour. There are absolutely no way to treat your clients like shit, and let your customers waited for over 2hours (with appointment) no one showed up, and when the customers willing to gave a second chance, and the next day the lease lady still act «super unfriendly» about it. Grow up!!! This is a business world, Be professional! Be on time! Be honest! When you did something wrong, apologize is what you should do! And yes, it’s the same lease lady for both days.

stay far away from this building!!! management is rude, lazy, and extremely unwilling to help in any situation. i have lived here for three years and every year it gets worst. rose seems to hate her life/​job and takes it out on tenants. her job is to help! i dont understand why she always has an attitude.

I’ve lived in the building for a year and a half now and can say that I’m very happy overall. I believe a lot of the prior reviews reflect what happened with the former management company.
The front desk staff makes it a point to learn your name and greet you by name. Every morning when leave for work I know that I will get a «Good Morning, Melissa!» from Thomas and when I come home, a nice hello from Cesar or Edwin. And if I have a package, they’re ready to grab it when they see me enter the building.
The maintenance staff also goes above and beyond. Yes, issues happen but they have been consistently responsive, and pleasant while doing so. Example — My AC started leaking this past Sunday, I called the front desk and literally within 3 minutes Richard was in my apartment fixing the issue. I received the same response when my apartment experienced a leak.
The management team is also great (Moinian’s exec management is another story so hope you never have to deal with them). We received proactive and constant communication during Sandy. Also, Rose and Lizette are usually very responsive and customer focused.
In all of the buildings I’ve lived in in this city, I’ve never been so satisfied.
I would HIGHLY recommend this building, especially if you can get a renovated unit!

If I can give this place zero stars I can! I dont even know where to start with my story…
First of all when I came to look at apartments, Lindsay, the manager had a dog hidden in the office room which was not allowed. She played nice so this way we would not say anything. We saw several apartments and I made my decision. After leaving a deposit that same day I was notified a couple days later that they gave my apartment away. When I asked what happened Lindsay said «well thats New York people act fast.» Lindsay then stated that she had another apartment that was available so I went to take a look. This apartment was larger and stretched my budget another $ 500. After making a decision to take the apartment I gave the management a new security deposit. A couple days went by and they requested for an additional 5 months due to a credit check that happened 8 years go. Since I liked the apartment and was told that my money would be given back to me within 30 days and this was just to secure the apartment I gave Lindsay a additional bank check for $ 21k. After giving them my bank check i was unable to get a hold of management or leasing for a follow up. They were did not respond to any emails or voicemails. 4 days later I get a emails stating to come and pick up my checks. I was seriously heated… i was promised my apartment with an additional 5 months security which I provided, I have great credit and income well over my monthly rent and still did not get my apartment. The leasing office and management office are two different companies that do not communicate very well. I do not recommend this building to anyone!

Don’t ever expect anything to get fixed or your calls returned. The mgmt office is very unorganized and they are extremely rude. OH and they charged me a $ 500 moving out fee for taking bags of clothes to my car bc I didn’t ask them! You can’t use the roof (and it’s small and ghetto anyway). If you lock yourself out of your apt there is a $ 35 dollar fee to borrow their master to key to get in. You can’t use the washer or dryer after 11pm (they lock the doors so you can’t get your stuff) The AC didn’t work for June, July, or Aug. and there were over 200 complaints and no one ever got a response. The hallways had mold and didn’t resolve the issue until 311 was called and a building inspector came out to check. This place is a joke and slum mgmt company. Rose and Ben in the office never know what they are doing and are very arrogant. This place is a joke. Be prepared to never see your security.

In full agreement with the 3 posts above.
100 John Street is nothing but trouble.
There is no attention to repair major problems with noise, poor heating, low water pressure. The management turns a blind eye. They simply want your money, and do nothing to give you a home you can enjoy.
STAY AWAY

Do not even think about living here! The building is fine, however the management company is the absolute WORST. I had a rent issue in the month of May and it has yet to be resolved yet (its now December). They have the worst customer service, and do not care about their tenants. STAY FAR AWAY.

100 John is a perfect example of a classic Manhattan apartment rental nightmare.
Took us over a YEAR after moving out to get our deposit back after being fed a bunch of excuses.
The A/​C broke in my bedroom while I was out of town and water leaked all over the ground, ruining the hardwood floor, as well as my belongings and the management did NOTHING about it.
Maintenance requests take FOREVER and the maintenance guy is a sketchy jerk! For every maintenance job «completed», they generate like 3 more problems by breaking something in the process and making a mess.
Apartments are so poorly constructed. If someone was smoking somewhere, it would seep into my bedroom so badly that I could actually SEE the smoke.
In terms of their package services, they basically just leave it out in the lobby so anyone could come and take it.
Many doormen in Manhattan look/​act mentally unstable and most of the ones that work at 100 John are no exception. There were perhaps two gems that didn’t charge me lockout fee when I didn’t have my key or something and were actually friendly, but the rest were really worrisome.
The only «good» thing I can say about this place is that it’s nice not to be homeless… but come on now, luxury apartment? I don’t think so.

100 John Street:
For my 100^th review on Unilocal I can only give the gift that keeps on giving is Unilocaling advice on this horrible business in downtown Manhattan. Stay away from 100 John Street, they are good for nothing a$$holes, especially in the leasing office — in yo’ face Aimee!
If I could give this building none or negative stars, I’d be glad to do it if my life was on the line. I’ve lived here for the past 2 years, picture perfect credit report, rent always on time, no noises, no issues, I’m a landlord’s dream. And how do they treat me? Like a delinquent renter who owes them favors.
I have a laundry list of problems with the management office here. Not only are they money scheming aholes, but they are heartless bastards.
1) When I first moved in with my roommate, the mgmt office woman, let’s call her Joan (or the idiot) calls my office AND my roommate’s office number telling us we are late in our payments… when in fact we already paid WHEN WE SIGNED OUR LEASE! Not only was she rude and yelling at me like I’m her bastard daughter but this is me on the phone at work! Right after I had explained to her wassup, she did a 180 on me and said it was her mistake. Are you kidding me? Stay away from me schizo.
2) When we signed our lease, they promised a 6-​month free gym membership at Gold’s Gym (which is downstairs) and now called Crunch Fitness. I still see on their craigslist apt ads that they promote the free 6 months gym promo because the building doesn’t have a gym like many other FiDi buildings. And let me tell you, there is no such promotion. My roommate and I went to Gold’s and they told us to tell our management office to stop using that promotion. UGH! We told the mgmt office and guess what, we were ignored.
3) If I received a dollar every time the management office said they’ll leave something for me w/​the doorman and lo and behold it wasn’t there… I’d be effin’ rich enough to re-​fund the recession we’re in. It’s so infuriating.
4) When it was time to renegotiate our very much inflated 500sq studio facing 80 john street condo in 2009 (ahem, the recession hit about 6 months before this and NO ONE is renting)… they would not budge. Not only wouldn’t they budge, they were completely rude and laughed in our face. Who does that?
5) After we’ve confirmed we will no longer renew they started showing the apartment to future suckers. No only did they ALWAYS leave our lights on and doors/​window blinds would always be closed (when we’ve left them open!). Are you serious? We would tell them but of course it’d be ignored.
6) When we decided to not move foward with renewal, our new building asked for a «landlord reference» or a form for the current mgt to complete. 100 John (or Aimee) gave us SUCH a hard time. I had e-​mailed her the form and faxed to her, she told me we will complete it and leave it at the front desk. The went on about 2−3x of it NOT being at the front desk. When I finally called after the 4^th attempt, she had the nerve to tell me that they are not responsible for this and therefore not required to do this for us. When I finally had looked at the form, the only information that was asked was OUR NAME, OUR RENT, and DATE (TERM) OF THE LEASE. Are you kidding me? I just don’t get why they have to go out of their way to be horrible human beings.
i can go on and on and on … oh and the doorman, they are SO weird!!! Yes, I understand your job completely sucks donkey ba!! s but too bad, this is what you are committed in doing. They are always mixing up packages and one time they swore they had given us someone else’s dry cleaning and would not give up. And I mean they would NOT give up. They came up to our apartment on Saturday morning asking if they can check our closet!!! Yes, true story!