Q’Kachapa

I walked in to order something for my boyfriend & I. I go up to the counter & say hello to the boy behind the counter. He just looks at me & blinks his eyes as to say hello back. So I repeated myself because no matter how upset or annoyed I ever been at my job, when someone says hello YOU SAY HELLO BACK. So I walked out. I’ll never go back. At least at the one on Dyckman I get acknowledged. FYI I only choose 1 star because choosing no stars wasn’t an option.

roadto2016#9
«its the Q that makes things count»
This hidden Spanish (Dominican) spot is pretty dope! it offers some of the quick Dominican dishes you can get on the go and for a affordable price. from pastelos to mangu you will be able to find it here. they also offer really huge burgers with their signature «kachapa» fries which is quite similar to checkers fries just with a Dominican spice to it (which is not bad btw).
«the room»
when you walk in the place they offer plenty of seating, so i encourage to stay-​in once or twice with friends and listen to the Spanish music looming the room giving you that dancing vibe! the workers are really dope and will suggest things for you to try just incase you happen to not know the food on the menu (cause trying is the best thing right?) but for the most part you will find something that you will like and you will devour it.
«fun facts»
this location is privately owned, as well i believe their is another chain in the Bronx. they also offer soft drinks as well as Spanish and Mexican style drinks if you happen to be in the mood for something different! i would try the empandads here to ($ 1.00 each and they are huge with lots of flavor)
«overall»
come check out this Dominican joint i believe your first time will be your best experience here.

The staff are very friendly and helpful, came here after hearing great stuff about this place. Even an order to good, this place remembers of the great food trucks that are in the Dominican Republic. I order the mix patacon and the passion fruit juice.
The Patacon is a sandwich made with large slices of twice tostones (fried green plantain) instead of bread; it is very popular in the Latino culture you can mix it with anything like a normal sandwich. I had the mix patacon this one come with some chicken, pernil and I added extra cheeses on it. This Patacon was quite awesome! I recommend it to anyone happen to be wandering around the area. How can you go wrong with using fried plantains instead of bread?
The passion fruit was great it have a natural taste, like the one I used have back in my country.
Definitely will return to this place to try the variety on the menu.

I had heard about this and was excited by the idea of an arepa place as some variety in the neighborhood.
First, I should specify that I am knowledgable in Venezuelan arepas, have had them at various places around the city, and this by comparison was the worst.
I ordered the pabellón arepa, which is a combination of shredded beef, white cheese, black beans, and sweet plantains. What I got was some greasy yet overfried, semi-​hard, tasteless shell that was passed off as an arepa. What was inside was not much better. It appeared as though the ingredients are subpar and the object is to churn out as many as possible in as little time.
I can’t confirm this, but it seems as though this is not a Venezuelan operated or owned business. I certainly to not see any during my visit. If this is the case, then it might explain why these don’t look or taste at all authentic.
Would I go back? If nothing else was open. I wanted to like this place but instead am left disappointed.

HORRIBLE SERVICE!
Accuracy:
They can’t get an order correct if their life depended on it! I’ve ordered from there over a dozen times and I’m finally DONE!
Payment:
And as usual, they don’t accept credit or debit to underreport their taxes while you and I pay thru the nose! They should tell you this when you order over the phone instead of having me make you even more of a profit by conveniently offering me your ATM machine!
Excessive wait times:
When they say 5 minutes, they mean 15 and always come up with an excuse about why it took longer!
Language:
I’m a 100% Latino from the Bronx to the max but if you’re going to take my order in English, you should fully understand what I’m saying since your business depends on it! Otherwise, I’ll gladly tell it to you in Spanish! Just be honest about your preference!
I’m done!

I’m from Venezuela and this place sucks, if u wanna eat a authentic arepa or cachapa call me.

Sadly, I cannot recommend this place. The food doesn’t taste authentic at all and the ingredients don’t appear to be very high quality. I’m used to queso de freir in a patacon and this cheese (mozzarella maybe?) was melted beyond recognition and the plantains in the patacon were far too crispy, fried to the point where you’re in danger of breaking a tooth while eating it. The fried yucca was also too hard. The arepa just plain didn’t taste good, like the shell thingy (arepa itself) had an unpleasant flavor. Also, I know I sound like a cranky old person saying this, but the music is far too loud at this restaurant. I felt like I was at a club and had a hard time conversing with my dining companions. The only good thing about this place is that the people who work there were very nice and seemed to know the menu very well. Nevertheless, the food doesn’t taste good and there is much better Venezuelan food not too far away for a comparable price.

I’m currently sitting here enjoying every bite of my food! I’ve walked past this place a million times and always wondered what it was but never came in. Today I had some time to spare and decided to drop in. So happy I did! Staff has been cordial and helpful. The cashier went through certain menu items with me and was very professional. I ordered the Kachapa with Pernil with a side of Yuca fries. The portions are large and well worth the money ($ 11.75 including tax and drink). I’m pleased and will be back. I took off one star because they don’t take cards (cash only).

I order from this place regularly (about 2 – 3 times a month). The experience is always pleasant: I call, they answer the phone, take my order, match my telephone number to my profile in their system and rapidly deliver the food to my home.
For a fast food place, their dishes have always tasted fresh and the ingridients used tast like top quality. But most of all i like this place because their delivery staff is professional, pleasant and very punctual.
I will definately keep ordering.

We went here and ordered a bunch of stuff for lunch to try samples. The staff was really nice and the food was well-​cooked and tasty. The menu is huge.

Totally unprofessional on the phone. I called 2 times and they put me on hold, I could hear the girl in the background. I hung up both times and then my husband called because I was fed up. The girl was rude, telling my husband to hurry up because she had people in front of her. This was after she made him repeat himself 5 times when he was giving our address. I’ll update when the food gets here. ************************************ Fast forward 35 minutes. My husband got the papas supreme with steak. He thought it was good. I tried some and didn’t love it. I had the Philly cheese tacucho and the ham and cheese yaroa with fries. My food was great, but a bit salty. I really loved my food. They’re both really filling. The food came fast and it was nice and hot, but the phone service is lacking. Would I order from them again? Probably, just not anytime soon.

I have always ordered the yaroa but I aways add everything every time I call it’s either a different price or they tell me they don’t do that mix or God knows I am done with this place the plantano maduros I feel are never cooked well and I feel sick soon after I thought that maybe after 4 tries I would get what I ordered at a reasonable price but no I won’t come here again oh also delivery takes over an hour and I only live 2 blocks away

Got the Yaroa (pronounced Jahrowa) with pernil, chicken, yucca fries, and a beef patacon. Yaroa was amazing, so good, the large is enough for two people. Patacon was good but not quite as good. Green sauce to the left is tasty. Don’t get the empanadas! Service was good, not super fast. Also they have an awesomely clear print menu and everywhere pictures of all the items, in english+spanish.

Rude and completely unprofessional.
I’ve ordered from this place four times and they have the nerve to tell me they have never delivered to my area ever. What happened?! There is also no need to be rude to customers. You have a business and customer service is important and I assume it is not important to them. Very disappointed with my recent service because I liked this place a lot.

After avoiding the place for a year after being charged extra for extra cheese I didn’t order or whatever it was they were charging extra for at the beginning I decided to give the place a try again and everything I wrote last year seems to be resolved. Staff is nicer and friendlier, food is delicious (philly cheese steak Kachapas yum!), and I’m finally being charged the correct amounts. Way to go! Very happy with this place now.

The space is Ok, also the staff are friendly, they do their job, they keep the place clean… is ok to here here but…
A Burrito Full order, a burrito comes with rice and beans inside with your choice of meat, this one also comes with more beans and rice on the side (too much beans and rice for one person). I think they should change that for vegetables or any other stuff. Theres a few things that doesnt make sense in the menu, they should revise some details.
Please, lower your music a little bit so we can quietly enjoy the food and have a convo.

Great place to eat. Chimis, Patacons, Arepas all made fresh to order. Love Venezuelan food!

I love supporting new restaurants in my neighborhood so when I saw this one open up, I went for lunch with my family on the weekend. I liked the variety on the menu and the staff were friendly. The restaurant is very nice although the music they had playing was really loud. After hearing the music blasting through the wall from the business next door I understood why. But it still made conversation difficult. Food was a little expensive for fast food and when we found a hair in our nachos, no apologies were made or any other effort made to make us want to return (discount etc). I’m disappointed with how the hair in the food was handled and have no desire to return. There are plenty of good restaurants in Kingsbridge and Riverdale– I will take my business to those places. Sorry Q’Kachapa!

Went to the Bronx location in my neighborhood on Broadway and 231 st. Store had been opened for a few months so I thought I’d try it out. Seemed like a decent storefront.
I was very disappointed with the service more than anything else. Ordered an appetizer and 2 sandwiches.
Food was so-​so but expensive for takeout.
Spent $ 25.00 and had to wait 20 minutes for my food. Worst of all was the service.
The manager took my order yet didn’t want to discuss the food selection and seemed upset because I made an inquiry. I knew he was the manager because he was not dressed in uniform and orderd the othjer workers around.
This bad service is enough for me to never go back there again.
They don’t care enough to welcome new customers so adiós.
Note to the owners: put a person who wants to be there to represent your interests.
and doesn’t hurt to give free samples or coupons to passerbys on the busy Broadway ST.
Bottom line is — in a neighborhood full of sit-​down and fast-​food places — this place is acts like its a Mcdonalds with attitude when it should try to display it’s unquice latin menu.
Good Luck
TR

I try not to eat fast food. Why? Mainly because of my fear of becoming fat. And while it’s easy for me to stay away from the golden arches, so many Americans are addicted to, I have not been able to curb my cravings for certain Latin foods… especially the ones I relied upon to cure hangovers, or to recharge my battery. These truck food specialties are the reason I’m alive today. I’m pretty sure. They are also the reason why I still drink, living life the way I did in my 20’s, you would’ve thought I’d never pick up the hooch again.
My two biggest weaknesses? Cachapas and chimichurris.
What are these? A cachapa is a sandwich, where the dough is thin, sweet cornmeal, and the fillings vary from chicken, beef, pork or all of the above.
A chimichurri is a Dominican burger, where the patty is seasoned to savory perfection, topped with cabbage, tomatoes, a mayo & ketchup mixture, sometimes pickled onions, and/​or hot sauce. There is really no uniformity to the chimi, every truck, or in this case restaurant, has it’s own recipe and everyone has a favorite.
But I don’t go out til the wee hours of the mornings, wearing shoes that make it nearly impossible to walk the next day. I don’t find joy in the cab catching competition that NYC streets turn into at 4am, and I certainly am not trying to find an afterhours spot to further damage my liver. No, I’m past all that. I survived it. I have passed the torch to the younger folk, God speed! But I still want that food. And I want it with jugo de chinola. And I want it from a place with an A rating on their door. Thanks to this place, I can get that, and more! With a Pan-​Latin cuisine, representing Venezuela, Dominican Republic, Mexico, Tex-​Mex? Yes, that too.
I’ll try new things with each visit, and I’ll update accordingly, but in the meantime, they play good music and the place is cute and clean. I’m all about it right now.