UPDATE: My friend was able to get her money back but only with a lot of help from the NYPD. Be sure to contact NYPD Police Officer Peter Rogers at the following contact info for help: P.O. Peter Rogers Midtown South Precinct 357 West 35th Street New York, NY10001 Office: 212−239−9805÷9808 Fax: 212−239−6833 Email: Be sure to file complaint with the Better Business Bureau( ) and under«Get Consumer Help» choose to file a complaint. Be as descriptive as possible and include pictures of your receipts. Also be sure to file a complaint with the NYC Department of Consumer Affairs,( ) but be aware that you will have to first register an account with NYC to file the complaint. Again please be as descriptive as possible and include pictures of your receipts.