Prada Broadway

The service people have a tough job here I think. Most of the time they are friendly but they let you look without disturbing you — too many tourists coming in to see the space and not really interested in buying anything. Once they are engaged, and that is not always easy if it’s very busy, they are very helpful and go out of their way to cater to you, whether you’re buying or not. And some of these shoppers are soooo demanding and obnoxious, I can’t believe how rude people can be.
The last time I was there the store was closing but they never once tried to hurry me or tell me to leave. (I ended up buying a nice jacket.) The store is beautiful as everyone has said. And I think the quality of Prada clothes has gotten much better over the years, surprisingly. Many years ago I thought the construction of their men’s suits especially left a lot to be desired, considering the prices. Now, the fabric, cut, and stitching is on par with the prices (well, as much as anything can be at the prices they charge). Some of their pieces are just beautiful. And I have a bag I bought in Italy 15 years ago that’s still going strong…

** MY MOST RECENT ENCOUNTER THIS PAST MONDAY**
I don’t know whether I was pissed off that I was unable to return a gift that I had purchased. Unused, brand new in box w/​everything in it. I wanted to do an exchange for something else. However I was unable to because apparently the DATE OF PURCHASE was stamped in the back of the card was a month past due.
OR
The fact that I had called the store via telephone and was transfer to a JOANNA/​JOHANNA (whatever her name was) — I told her the issue and the fact that I did not have the purchase receipt w/​me. I asked her if she could look me up by my name, telephone or something to see when it was purchase because I was unsure. She took my number down and said she would call me back in a few minutes. Half an hour goes by w/​no phone calls. then an hour. Nothing. So I decided to call back and ask to speak to her again, she told whomever answered the phone she would call me back. Nope, didn’t even bother. The fact that I could have avoided a trip to the actual location. When JOANNA/​JOHANNA is an EMPLOYEE OF PRADA, apparently clueless. She could have told me to just look at the back of the Prada Card. OR actually did her job and looked up my information in the system. OR actually returned my phone call. But she did NONE OF THOSE.
I HIGHLY WOULD AVOID JOANNA/​JOHANNA & REQUEST TO SPEAK TO SOMEONE ELSE ESPECIALLY IF YOU ARE GOING TO CALL THE STORE PERSONALLY FOR AN ISSUE. OR IF YOUR IN THE STORE & THAT NAME COMES UP
— STEER CLEAR
— SHE MIGHT LIE TO YOU
— EARN HER COMMISSION THAT SHE DOESN’T DESERVE
— ONCE THE PURCHASE IS FINALIZED & YOU DECIDE YOU WANT TO DO AN RETURN OR EXCHANGE WITHIN THEIR RETURN POLICY.
— YOU MIGHT POTENTIALLY BE SCREWED.
ONLY BECAUSE A SIMPLE REQUEST MADE BY A CUSTOMER WHOM SHE FAILED TO RETURN A SIMPLE FOLLOW UP PHONE CALL.
I normally hate to call people out but this was totally unacceptable. One pissed of patron whom certainly won’t be shopping in this store.
& I do agree w/​most of the negative reviews based on the location, the ambience, the employees. Uptight & Unfriendly. Classless. Even the mannequins looked like they’ve had their lives sucked dry and their just dying for someone who knocked em down the staircase.
Your better off at another Prada location, better yet Bergdorf Goodman, Saks Fifth Avenue. The sales associates are phenomenally friendly.

Hubby loves Prada, so when we’re in NY, we always pay a visit to this flagship store. As far as Prada boutiques go, they have great inventory, including lots of exclusive items that we don’t see in other stores. This location is especially beautiful because it was the old MOMA. Their displays make you feel like you’re at a Prada exhibit in a museum, rather than a boutique. It’s certainly worth a visit if you love fashion.

Yassss! Nice service here, good selection. I take a long time to choose my leather goods but never feel rushed here. It’s a convenient location as well, and the displays are well done. Will come again to satisfy my ridiculously overpriced but gorgeous leather fix.

Poor customer service, if you anything but a white lady wearing Prada they don’t bother I mean I guess they are used to only tourist here

If you are shopping in New York City buy your Prada at Bergdorf Goodman, Saks 5 Avenue, or Neiman Marcus, instead of a Prada store and anywhere but the Soho location — The prices at the department stores may be a little lower and reflect Internet pricing accurately.
At the Prada in Soho, I actually witnessed a sales associate erase a price and mark in a higher number on the tag right in front of me.
They also have pretty nebulous exchange police.
I tried to exchange a smaller wallet the next day for a more expensive one in a different color and they told me the new much more expensive wallet was a final sale. The manager informed me that the details are on the back of my receipt. I did not have my reading glasses but when I got home and was able to see, it turned out this was a pure fabrication.
Avoid the shady, unclear store practices.

Prada Broadway is the ultimate theme park of high-​end boutiques.
You can clearly tell how pathetic I am when one of my goals in life is to zoom down that huge wavy slide made of zebrawood and not get arrested/​banned from Prada (not that I would be buying here every other month anyway, unless I hit it big).
I had purchased one of the least expensive items here at the time, back when Prada decided to test the waters with their unique skincare design. Minimalistic like their Rem Koolhaus-​designed epicenters, this limited line had everything from toners to lip balm in individual containers, which were supposed to be used within one application-​monodoses-​to ensure freshness, although you could make it last longer than one usage. Valerie was my sweet sales girl, and she let me be as I tried on clothing just so I could utilize their kick-​ass fitting rooms, which were on a slight delay so you could quickly turn to and fro to see what the back looked like.
It was just me in the giant round elevator, as most people opted to take those steps and check everything out from there. My advice would be to take the elevator down and the steps up, but that could be since I’m clumsy.
The watches were creatively displayed suspended from the ceiling in a chain-​link motif, and although there was a sign that clearly said not to touch, there was an associate on standby who pretty much had to repeat herself by saying, ‘please don’t touch the display.’ I was probably guilty.
Although it’s been quite some time since my last visit, I’m sure it sustains the same awe-​inspired feeling of being in a contemporary museum, with all the (wearable) art available for purchase.

Uneducated judge mental low class sales girl/​clerk! My daughter and I went in with high hopes of finding a black bag and instead we encountered help with a disgusting attitude! Sizing us up, really?! Do I really have to walk around with my crown jewels to get help! Oh yes I have them honey! Never again! And I will complain all the way to the top! Don’t bother here LA is way cooler…

I bought a cream saffiano wallet clutch and decided to exchange it for a black one. So I brought it back to store, and when they exchanged it for me, they stamped my receipts as final sale. When I got home, there was no authenticity card inside and it also looked used (like someone used it and returned it). I compared it to the one my sister had and I believe mine is a knock off version. I called customer service many times and even followed their instructions as to emailing them pictures. It’s been 2 months and still no reply…

Is there any point in writing a review of «Prada»?
I have been in this stunning shop many times, as it is so beautiful. What I love about the place is the assistants are super polite even when you look poor. I often try on lots on things for fun. They had their end on season sales this december/​january and I finally bought a lovely coat. I have been to many similar shops in Tokyo, Paris and London for 30 years and the staff here as as professional and friendly as any.
Full marks for a great shopping experience.
(If you ever get to Tokyo go to the Prada store their, the building is amazing.)

Attentive, lovely staff. I love PRADA, who doesn’t? There are two levels in the store. A large staircase descends to the lower level where you will browse through apparel and shoes. The upper level has menswear and handbags. This PRADA is much larger in comparison to the store on 57^th Street

Love coming into this Prada boutique. Tamika, and the rest of the staff, are professional, yet caring.
They treat me like family.

I had a great experience here working with both Warren (purchasing a Saffiano tote) and with Raquel (almost purchasing a dress). Warren was incredibly helpful and patient as I took my time selecting a bag. He also helped me when I needed to exchange one day later when I realized an issue with the leather — he was so friendly and laid-​back — it was a very low-​pressure shopping experience. Raquel helped me while I was looking for a dress; she made sure I knew all about their complimentary alterations and put a dress on hold while I considered other options. Even though I purchased a dress from another store, Raquel sent me a friendly follow-​up email. I love this location and will be back for more!

IF I could give zero stars, I would.
I had the most deplorable experience at Prada today and the customer service was beyond insulting and combative.
A few weeks ago I was taking my children to school when, not 5 minutes from home, my right sandal separated from the platform sole and I was hobbled. I managed to hop over to a repair shop on the next block and the cobbler told me the sandal had disintegrated from the inside and that they would glue it but it would likely not hold. It didn’t. I only made it a few more steps. I hobbled the rest of the way to the school and to my office nearby.
Today I took the sandals for repair. The thing is, I had only just picked up the sandals for a repair to the left sandal. A repair that Prada had charged to me because the sandals were more than 5 years old. Literally the first time I wore the sandals after the left shoe had been repaired by Prada the right shoe fell apart.
This time, a manager was called who immediately took a combative tone and even her body language was hostile. I explained the situation and she said by policy Prada refuses to repair shoes that have been altered by anyone else. I said I understood.
But then i asked whether I could be reimbursed for the useless repair to the left sandal, since I now had only 1 wearable shoe. She said I had asked for the left shoe to be repaired and that’s what Prada had done.
But, I pointed out that obviously the left shoe had disintegrated from the inside, which was why my foot was sinking with every step until finally the platform frame cracked. I thought the cracked platform was the problem, but clearly it was only the outward sign of the real problem, which is that the foam inside the platform disintegrates over time. Since both shoes were worn the same and stored the same, obviously, if the left shoe platform had disintegrated from the inside, the right shoe would be in a similar state. Why charge me for a repair to one shoe and not even explain to me what was wrong and what I could expect?
Again she told me I only asked for one shoe to be repaired. And I said, I am not a shoe expert, I am only a wearer of shoes. They are the experts and they charged me for a needless repair!
But I only asked for one shoe to be repaired, she repeated again. I know, I said, but I have 2 feet and they only sell their shoes in pairs!
We are done here, she said.
I agreed. Yes, we are done here.
I am appalled by the obnoxious behavior of the manager and the poor service. Either stand by your work or don’t waste my time and money.

Kathleen is a great sales rep!
Got my heels and sneaker wedges here & she was very helpful and honest when asked if something looked good on me or not. Kathleen was great with calling me back when my size 10s came in (I have big feet lol), she didn’t blow me off & think I was a window shopper just wasting her time. Got the call & went in to pick them up the next day. Even though she was off, she put them aside for me & I hadn’t even paid for me yet. I appreciated that because there could’ve been some other Big Foot looking to buy em. Lol
The stores setup is nice and even if you’re not making a purchase its still a sight to see.

I’m a straightforward shopper. I don’t browse or windowshop; when I want something, I think it over carefully and then buy it. Most of my leather goods are Prada – wallet, shoes, etc.
I visited the Prada accessories store for the first time today, (Weds September 5) in the early evening. I had a specific bag in mind. When I entered, the two salespeople (a man and woman) were chatting with each other and ignored my greeting. I smiled and explained what I was looking for. The man brought me a bag. When I asked if he thought it would fit over my shoulder, he said, «You’re thin, but not THAT thin.» This struck me as… inappropriate. I asked if he had any other recommendations and he shrugged and said, «Nothing.» When I mentioned that I’d pre-​ordered a Prada wallet and was curious if there was a bag to match, he said they «might be getting one in a hobo» but he wasn’t sure. Utterly unhelpful. I said thanks and left.
Incredibly shitty service for such a quality brand. Get rid of this guy – or implement some new employee training, stat. Either way, I won’t be back.

If you think products from Prada is expensive, wait until you step foot into their actually store on Broadway. My friend and I decided to walk in here on a Friday night and not only did we step foot into a store, we seriously believe we step foot into the future!
I was completely blown away by the interior designed and after visiting Prada; I decided to do a little research and learned that this 23,000-square-foot store cost a whopping $ 40 million to erect. This means that each square foot cost the company about $ 1,750.00 to built. I don’t know about you, but for me, that’s a lot of money!
Previously a Guggenheim Museum, this store was designed by Dutch modernist Rem Koolhaas. Well lite and infused with zebrawooden décor, this store looked like a scene that you’ll find in, The Jetsons. Its main iris was the «wave» which resembles an opened skate board inspired drop that took me straight down to their lower level, visually.
As an added addition their seamlessly modern glass elevator was impressive. Despite it only transporting from the upper level to the lower level, this circular elevator was controlled by a pump from the bottom which provide a smooth panoramic ride.
Another impressive feature to point out was their super high tech dressing room. With a touch of a button, these translucent sliding glass doors will turn opaque with a touch of a button when occupied. While it’s visible to look out from the inside, it’s opaque from the outside just like a two way mirror. Best of all, instead of the traditional three-​way mirror, it is equipped with a large video panels that replace the traditional three-​sided mirror with live cam shots of your back and sides.
Lastly, you will never see a cash register in site as they consider unattractive. To avoid the awkward currency transaction, they simply ask you for your credit card, bring your merchandize into a room, package it and will present it to you with a pen and a receipt to sign.
With all that said, this Prada Flagship Store definitely outshined itself, not only with its merchandize but more with their actual hi-​tech store and concept. Moreover, just because everyone can’t afford the finer things in life doesn’t necessary mean we can’t marvel over it!

This is going to come off as another pretentious review (Thanks, NYC), but here it goes:
I bought a nice suit from Prada a few weeks ago. While I won’t say the exact cost, it was pretty expensive. Every guy needs a few nice suits in their collection, and this Prada suit was the a suit that you could either wear to the office or to a night out on the town.
Here is the thing. they did alterations on the suit once. It came back and the suit still wasn’t as expected. Instead of going through the list of alterations right then (I was in a rush). this time, the alterations were actually were going to cost me money! Apparently, they only do alterations ONE TIME on each suit purchase. This really rubs me the wrong way. if the suit is pricey, alterations should be free for at least 1 – 2 years.
Anyway, the alteration costs here are astronomical. Forget it.
I will say this. the customer service is phenomenal. The store is in SoHo so employees may not be able to get to you right away, but when they do, they will spend time with you without regard to other customers.

A +

Can’t wait for my new Fall boots to arrive!
I had NO room in my luggage for a pair of boots and it was TOO hot & humid to wear them out. Luckily, they ship to your home for $ 20.
Sales associates aren’t that helpful. I just point, try on and buy. They didn’t have a size 6 in the stock room but by the grace of baby jesus, they had a pair someone had put on hold and sold them to MOI!
I will raise my rating to 5 stars if I get my boots on Friday. After trying boots on, I blindly gave the sales guy my credit card, shipping info and dashed out of there in less than 15 minutes.
Stay tuned!