Converse

Terrible customer service. Felt as though we were interrupting the staff when requesting help finding the correct size shoe. Left empty handed due to staff attitude.

Customer service is non-​existent. This one staff member (who shall remain nameless), staring off in space, looking bored senseless and pretending to fold clothes. I eventually had to walk up to him to ask for a shoe size. He mumbled that my size wasn’t available in one shoe style — to which I inquired, «What about the other colors? Are there others any in my size?» How does he respond? He points to the wall of the other shoes.
Honestly? At this point, I should have just exited the store. Not even the loud tourists were getting their attention. In fact, I don’t really know why the staff exists at all.
20 minutes later, I get the 2^nd, smaller pair of shoes. But oh hey, there’s only ONE shoe in the box. After looking for the staffer who was barely helping me, he finally emerges and goes, «Oh, I forgot to tell you the other shoe is on display.»
After putting the other shoe on, walking around and needing another new size, I looked up and decided that coming to this store was a complete waste of time. It’s almost as if they are making every effort NOT to sell you a pair of shoes.
Also, welcome to 2015, Converse. Your shoes are supposed to be unisex. Just showing ONE small wall with women’s options and having the rest for men?
Don’t shop here. Save yourself.

All the sales associates are incompetent.

very slow and impolite staff! I just waited 25 minutes to bring me a model that I wanted, and in the end I left because I could not wait more…

Man, you guys have got to work on your customer service. It’s like you don’t even want to sell shoes.

Very cool to see a Converse concept store if you’ve never been in one before. I expected to see many different styles of sneakers, but this store is more for looks than function, which isn’t surprising given the status of the area. You’ll find a much better selection online. The artwork and designs featuring the sneakers definitely make the space.
My daughter is a Converse fanatic, but she was underwhelmed. Her Converse style is more along the kind sold at Journeys, which are more cutesy, flashy or girly colors and prints. You’ll find a more simpler style of Converse in this store. The wall that featured many different shades side by side was very cool. I would only come back to look at the clothes and jackets.

Great looking flagship store in Soho. Amazing wall of Chuck Taylors forming a skull, for me it’s a piece of art! The merchandising is top notch and the Jack Purcell’s also look great in here.
The store is extremely cool and Converse are having a great moment right now!

Called at 813pm. Told me they closed at 8pm to call back at 10am the next day. At least have the decency of hearing my question. It literally would have taken you a minute or two to hear and respond to my question. Great customer service!

I was here for a party that happened in the store. It was very organized and a lot of fun. All the staff were really nice and well informed. They even had a bathroom available! They were basically flushing porta potties. They were very clean.

Le magasin né casse pas trois pattes à un canard. En fait il n’y a pas beaucoup de choix, et les modèles sont beaucoup trop classiques. Il vaut mieux aller dans d’autres magasins qui revendent la marque, dans lesquels on trouvera des modèles beaucoup plus originaux, et surtout parfois beaucoup moins chers.
Donc on y va pour marquer le coup, dire «j’y suis allé», mais au final il n’y a pas grand chose à y faire.

I made a Unilocal account for the sole purpose of writing this to let you know how great Ty was. This store is in soho. Soho on a Saturday in the mid afternoon on the first beautiful day NYC has seen this year might has well be the inner most circle of hell (with tourists). Yet Ty was very calm despite the chaotic nature of the store. He was helping everyone he came in contact with. That’s inclusive of his teammates. There was no fake retail mask put on with scripted answers and phony smile. It was crazy, there were a lot of people. But Ty was just a guy doing his job and helping everyone else have a good day as well. From a person who knows what it’s like to be in that environment, I really appreciate the help. Thanks.

My boyfriend and I have been here a few times and there’s always nifty décor to be seen. We’ve gotten him a t-​shirt and a classic pair of Converse, both of which are great quality. I wanted to get a pair for myself (I already have a few), but most of what they have in-​store are the basic ones — I was hoping for something with a weird print, but you have to order those from the website.
That being said, there was always someone nearby to help us get a pair of shoes for him to try on and checking out was super-​simple.

Currently sitting on their couch. Although the couch may be comfy, the service here sucks. Ive been waiting for my shoe for over 10 minutes. Im irritated and annoyed. Finally got my shoe and he brought the wrong ones and wrong size. If your thinking about buying some converse, definitely order online.

They always have my size, so I always come here to get all of my chucks. Always a helpful staff, I love the spacious layout, and I get to see some of their crazier and newest designs as I walk to the back to get my basics. ;)

IMO strictly a presence-​in-​the-​area store with some forced exclusives that usually flop.

Nice converse story with a huge range of shoes. Somethings it is really crowded but thats okay.

Store has awesome decorations. Went to the store in SF and has the same kind of vibe. They are pretty busy so don’t expect the quickest service when trying to get a the right size shoe.
Picked up a pair of shoes and there was no line at the register.

I bought 2 pairs of Converse low tops. Even though I thought they were too flat for my feet, they actually are comfortable and don’t cause me any foot pain. Huge store located in NOHO, friendly helpful staff. Prices for the low tops were $ 50…anywhere you go its the same price. What I like especially is that I spent $ 100 total (no tax!) which was a surprise to me in NYC. I thought no tax day was only on special occasions? They also have a selections of clothing and accessories. The sneaker keychains were so cute! Their logo tshirts were $ 25. You can also customize your sneakers in the back area. There’s some sort of printing machine where you can watch & wait for your customizations. I was told by the salesperson that Converse stores never offer sales which is good to know. But hey it’s an iconic brand where you don’t mind paying full price. Check it out!

C’est bruyant mais en même temps vu le nombre de personnes à l’intérieur c’est tout à fait normal ! C’est le bazar pour essayer des chaussures surtout si l’on né connait pas le système :
Prendre un modèle d’exposition et faire la queue pour l’obtenir dans sa pointure (né pas hésiter a prendre plusieurs tailles sinon c’est la queue assurée une nouvelle fois !), se caler dans un coin pour les essayer, trouver la bonne taille (attention 3 possibilités: men, unisex, women.) Répéter l’opération plusieurs fois :-) puis aller faire la queue pour payer. Si vous êtes pressé tout laisser par terre.
Si vous voulez des Converse personnalisées compter une bonne heure d’attente.

Converse war ja mal so gut wie insolvent. Wurde gerettet. Läuft wieder.
Das ist auch kein Wunder, denn fast jeder hat mal ein Paar Allstars gehabt (ich noch nicht, hole ich aber nach!). Und sie sehen ja auch gut aus und scheinen sich gut zu laufen. Ein Schuh mit Tradition. Selten.
Der Laden in SoHo ist aus meiner Sicht eine kleine Wohlfühl-​Oase. Nach einem langen Tag mit viel laufen kehre ich hier ein, da ich den Auftrag habe, ein Paar Allstars zu erwerben. Der Laden wirkt riesig, ist aber nur gut aufgeräumt und die Verkaufsflächen sind gut platziert.
Ich habe mich von meiner reistruppe kurz getrennt und genieße mal die Ruhe und das freie WLAN. Schnell nach Deutschland geskyped und die letzten Infos zum Schuh eingeholt. 50 $. Knaller! Gekauft. In Deutschland nicht unter 50 – 65 € (ja, ich weiß, ihr findet sie noch günstiger…) Dazu zwei V-​Neck-​Shirts (2 für 30 $) für mich und ich bin happy. Vorteil an den Preisen, der/​die/​das Tax waren schon drin. Also keine Überraschungen an der Kasse.
Das witzige bei der Auswahl der Schuhe ist, dass man an eine Art Tresen geht und das Modell, Farbe und Größe ansagt und es lagerfrisch übergeben wird. Daneben hängt auch eine Größenumrechnungstabelle für Frauen und Männer aus! TOP!!!

While the sales associates seemed to be asleep, I was able to get my awesome sequin hi-​tops on sale for $ 69 (compared to the MSRP of $ 100). Loved it! Also, Chen at the cashier, is AWESOME.
+ask for Chen

There isn’t a Converse store in Houston so when I saw that NYC Soho had one, I had to stop by. The store is huge compared to most shops in NYC. There is an American flag display created with Converse shoes on the right hand side as you walk in which is pretty cool.
There were a ton of Converse shoes to choose from as well as clothing. As you walk further back, you will see a station where you can customize your own pair of Converse. Since I had wanted a pair of Jack Purcell’s for so long, I took this opportunity to try on a pair and ended up purchasing it.
Wish Houston had a Converse store so I wouldn’t need to go through the hassle of ordering online and hoping that it fit perfectly so I wouldn’t have to return it.

Si vous êtes fan de Converses, c’est dans ce magasin qu’il faut aller! A peine entrée j’ai eu la surprise de découvrir un mur magnifique de converses représentant le drapeau Américain!
La boutique est très agréable, on entre pas dans un magasin étouffant de rayons! Il y a juste ce qu’il faut de vetements et de chaussures! de plus il est très beau et les prix né sont pas excessifs, et oui on est en Amérique! A 50 $ la paire de converse pourquoi se priver!
Petit «gros plus», on vous tague vos chaussures pour 35 $ ou moins! Comme ça vous aurez des chaussures uniques!

Cools store… If you love Converse like I do, then this place has something extra special for you… Customize your Converse products here (shoes, t-​shirts, etc) with graphics that you can pick off of their iPad kiosks. They take your order, and even mail it to you if you’re from out of town. We got ours in about a week, and were pretty satisfied.
They got the latest styles out; however, lots of fans of their products snatch them up quick… I didn’t get my first choice (as they ran out of sizes the first day they received them); however, was able to get a pair that I have never seen elsewhere. Definitely come check this store out if you are a fan of their products.