Kenneth Cole

This was my all time go to for clothes. I purchased a new wallet for $ 90 and a new coat for $ 250 in December, 6 weeks later the wallet has split and the stitching for the zipper on the coat is coming undone. What happened to KC? This use to be a quality product and now it’s just expensive junk. I would have done better on Canal St. They have lost a 30 year customer.

Bad customer service! i walked in and 4 of the sales associates stared at me with-​out saying hello or anything.
I was helped by a black guy with a (bald head and a beard) and he was extremely lazy.
packed my bag horrible didn’t fold any of the pieces just threw them in that bag. I saw this when i got home my Cashmere was balled up in the paper smh.
He rushed off to help someone else when i had just purchased $ 600 worth of pieces.
this guy tried to basically rush me out. i will never purchase from this brand again.
i shouldn’t be treated horrible at a place i’m giving my money to!

While they don’t carry every thing listed on their site, the level of service was unparalleled. Stepping through the door, Robert was like my personal concierge, looking into pricing and offering solid suggestions for my wardrobe upgrade.
While I did spend more than I had hoped since sale items weren’t available, I am more than happy with my selection and the service I received!

I like the Hot & Cole Coffee bar that they recently put in toward the back of the store. There is a nice sofa to lounge in while you surf online on their free wifi. Aside from coffee, you can also snag free tea and hot chocolate. The staff is extremely friendly, greeting you on your way in. I hear the coffee bar is likely here to stay.

This location is great. The whole staff and management is helpful and polite but I only shop with Aaron in particular. He’s very helpful and attentive and always provides great customer experience and keeps me informed on sales. I work in the area and this is the only store i frequently return to. The layout and look of the store is also very nice and stands apart from other clothing stores. I highly recommend it.

Dear Kenneth Cole
I have to say, the last week has been really frustrating from a customer service standpoint.
1. My shirt was cancelled because it wasn’t in stock.
2. The shoes I ordered were a ½ size too big. I went online and realized they actually don’t come in my size. I brought them to a store and all they could offer me was a different pair that would cost me 2x as much. I ended up returning the shoes, which means I lost out on the $ 15 I paid for 2 day shipping.
3. After I made the original order, you sent me a 10% coupon. After I complained about my shirt being cancelled, you offered me THE SAME EXACT COUPON.
But wait, it gets better!
— I called the 1 – 800 number and spoke with customer service agent Robin. Robin asked me if I had called any other stores across the country, and that she could check to see if it was in stock anywhere else. I declined, as I no longer can wait for another pair to ship to me. She apologized for the inconvenience and offered to refund me the $ 15 I spent for 2-​day shipping. She put me on a brief hold, then came back and said «Sorry, we actually can’t refund you that.» I asked to speak with a Manager.
-
— I was transferred to customer service manager Jamie. She apologized and said she would be able to offer me the difference in shipping between ground and 2-​day. I told her my order was over $ 125 and therefore the ground shipping would be free, and my refund should be $ 15. She replied: «Actually, your total was $ 123.95» and that she could refund me $ 7. I asked her if she could check the stock of other stores and send me the size I need, as the previous agent suggested. Jamie responded «Sorry, we actually don’t have access to that».
This has been a complete joke. I will no longer buy your clothing. You have some of the worst customer service I have ever encountered. Thank you for very little.
–Dan

Today I went to KC store in Soho to exchange a pair of shoes
Everyone was very helpful and friendly and I found what I was looking for
I left the store very happy and the staff was amazing
Thanks everyone as Soho KC

Absolutely stellar customer service. All the store representatives seem to work well together and are super helpful. I was given water while my partner shopped and we ended a long search for the perfect shoes here. I didn’t feel pressured to buy and was given many options. I’d come back to shop here in a heartbeat.

I went to Kenneth Cole on a recent trip to New York from LA and found a few things that I really liked. The staff was helpful and the prices were to be expected from K. Cole. I spent about $ 300 in total and would go back to this store if I lived in this area. I ended up asking a manager to check for a product and they helped me locate the item at another store. I would definitely go back again.

Horrible customer service. Terrible staff. I called and was told they were closing at 9pm, I took the train and ran to the store and got there at 8:40pm only to be told that they decided to close earlier on that day. Even though I had called earlier that day. It seems that the young staff they have was left unattended to close the store. Where was management? I asked, and the kid’s response was «come back tomorrow, we’ll open at 10am» as he shut the door on my face and went back to laughing with his friends inside. Terrible. All I wanted was to exchange shoes. Could that kid have been a little human? Is that too much to ask for???

I selected what I thought was a good fitting pair of shoes from here a few months back. When I brought them home, and tried them on again with slightly thinner socks, I realized they were a half size too big for me. I then tried to return them to the store the following day, and the sales associate would NOT let me return them because of «water damage» on the soles! I was appalled. I never once walked outside with them, in fact the only time I wore them at all outside of the store was in my bedroom for a matter of 2 or 3 minutes at the most. After explaining this to him, he still would not give me a refund or exchange them for another pair. He gave me a cheap insert that would make them fit better, but that did nothing to make me feel better about the purchase. To date they are the most expensive shoes I own (they’re for work), and they’re also the only shoes I own that don’t fit me.
Overall, very disappointed by my experience here and I would not recommend shopping here to anyone else.

I always seem to get my favorite pairs of jeans from Kenneth Cole.
While the store is small and they tend to have more formal clothing available than casual, which is what I wear, I always find something to buy. The sales people are very friendly and do anything to accommodate you, but aren’t pushy. I also find the sales to be incredible. My last time visiting the store, I purchased a pair of jeans that were supposed to be $ 80 that were marked down to $ 60. When I got to the register, I was asked if I wanted to donate $ 5 to the AIDS walk and I would get a free canteen. I did and I was shocked when my grand total was $ 35. The jeans were 50% off and I wasn’t aware of that. Basically, I got $ 80 jeans for $ 30. Can’t beat that.

Just… no.
I had such an annoying experience at this particular store. I really love Kenneth Cole and usually use the store in the Flatiron/​Union Square area or the one in midtown east. Both of those have been super helpful, but this place was so obtrusive and annoying.
My bud Lou and I went in to pick up a new pair of kicks. I knew I wanted something a little different — hey I’m a creature of habit. I get beat up by the bros for always buying the same clothes, but hey if its not broke dont fix it, right? Anyway, apologies for the diatribe. I was trying to get some new shoes of a different style and these two salesmen dudes were so pushy. They both kept coming up to me each after the other while Lou and I were discussing options. They kept butting in with their opinon and kept trying to «chat us up.» We wanted to be like «Bro — back off» but didn’t want to be rude or anything. But I mean come on. If you are in sales, you gotta learn to read the folks that you are selling to and pick up on some new signals.
Matter of fact, we wound up picking out the exact shoe that I knew was going to work and went to the one in Midtown on the way to dinner and bought the pair at a different location because we so didn’t want those guys to get commission.
Spiteful? Perhaps. But by that point, we were over them, and I still needed my shoes. The shoes, by the way are great, which is why this is a 2 star rating instead of a 1.

The customer service here is always great; they’re always attentive and do their best to find you the best item for your needs. I’ve bought to messenger bags from here and come away satisfied at the price, quality and service.

5 stars! All thanks to Michael! He is amazing.
I came here in February with my mother, who was visiting. I had never stepped foot in any Kenneth Cole store before, so didn’t really know what to expect, the clothes were beautiful though. My mother hates shopping in stores that are crazy busy all the time, and where you don’t know where I start.
Michael helped us out and brought us some other items to try out as well.
He is the definition of how a salesperson should be, friendly, patient, suggesting but not at all pushy, the best!
In addition to him, the rest of the staff was friendly as well. Two thumbs up!
In a world of super busy stores with bored staff that prefers to chat with each other instead of helping costumers, Kenneth Cole is a nice welcome change, and to top it off the clothes are hot !

I’m not exactly stylish and only found a couple of items in the whole store to be of interest. This is more for the service, which was excellent. The gal helping me went digging through their basement storage in an effort to find the best fit
Ad checkout they suggested I spend a few dollars more to qualify for a $ 50 off promotion I didn’t even know about… so basically i got an extra item for almost free.
Cha ching.

I didn’t know how to express my gratitude to the customer service at this location other than write this review.
Tonight I needed to buy new clothes because the last time I went shopping was ca. 2003. How appropriate that I wore clothing that I purchased around 2001. I always dread clothes shopping. I hate it. I’m an oddly shaped man– short and small and nothing ever seems to fit right. None of my friends want to go shopping with me because I’m an awkward kind of guy and have awkward kind of friends who don’t go shopping — or at least if they do go shopping with me– don’t want to help me make decisions or give me feedback.
Anyway– so I bumped into Kenneth Cole– after a couple of hours walking aimlessly in SoHo — knowing I needed clothes and not knowing what to do about it– going into stores and not getting approached by people folding clothes or anything… I would rather die than ask for help – then you feel like you’re bothering them and they act like you’re a problem.
So, I’m in Kenneth Cole– and i see a button down shirt on a rack that I like but they didn’t have it in my size. then Michael comes over after I walk away and says, «did we not have your size over there? I can go get more if you need me to.» Of course, I obliged, and he said that he would set up a fitting room after he finds the size.
So I’m looking around some more and then he comes back and set everything up for me– and *even added shirts that he thought I would like* in the changing room.
THIS IS SERVICE, LADIES AND GENTS. THIS IS CALLED UPSELLING IN AN AMAZING WAY.
So, of COURSE he’s good at his job and I really loved the shirts. But this is not all…
it turns out I don’t know how to shop for shirts… because I have been buying size medium shirts when it turns out I’m not a small– I’m an Xtra small. So, Michael and his coworker Aaron are the two guys that turned me on to this knowledge… and I know I might not be an XS all the time, but now I know to at least try it on in that size.
I can’t begin to tell you how much my life has changed from this type of individualized service. I can’t begin to tell you how shopping at this store gave me a lot of confidence. I can’t even begin to express how this shopping experience was the BEST (and im totally serious) shopping experience… and has ruined my shopping experience forever now. The two stores I visited after this (Banana Republic and TopMan) were AWFUL in comparison. I literally have been wearing the same clothes for 10 years because I don’t know how to shop. these men helped me. I know, when I wear these clothes for my new job I start on tuesday, I will feel refreshed, recharged, and arrived.
Wow.
To finish the story, I walked in wanting a shirt and ended up buying 4 shirts, two pairs of jeans and two ties.
If there is a manager out there reading this, please pay Michael and Aaron more than you.

Love Kenneth Cole! The clothes are feminine and look even better on than on the hanger. The shoes, even the high heeled ones, are so comfy that I can spend a whole night dancing in them with no problem. Favorite brand of the season and prices are reasonable. Though I still love DVF, this provides a bit more of an affordable option.

Bought a dress and shoes for my sister’s wedding. I liked the dress, but the shoes sucked

I will never buy Kenneth Cole shoes or bags again.
Last year I bought $ 250 boots from these guys, and it turned out that the soles fell apart almost instantly. I brought them back and they refused to give me a refund. Instead they sent it out to a cobbler who repaired them. LAME.
I also bought a $ 250 purse from them last year, I liked the design, but I was embarrassed it was Kenneth Cole. It too, fell apart like the cheap piece of crap that it is.
If you’re going to drop $ 200+ no matter how cute the design is, I really warn you against Kenneth Cole quality.