Porsche At Manhattan Motorcars

WHY DID I BOTHER GOING? I knew the dealer would be overpriced but would not trust them to do my service. I brought it in for a convertible top repair. They promised a «multi point vehicle inspection & report» which was never produced after several requests. Their $ 3000 quote to repair the top was to replace all of the motors which is an impossible feat that everything went bad at the exact same time. I also attempted to get a trade in valuation and look at a new car from the salesman Robert and I guess since i wasn’t spending $ 120k it wasn’t worth his time because after many attempts to reach him he never replied. So they charged me $ 200 to tell me my top was broken which is why i brought it in in the first place. And I will never buy a vehicle from them or do business.

I write this review with a heavy heart and clear mind. As one who’s been fortunate enough to buy a new Porsche and several other luxury/​sports vehicles from other manufacturers I’ve seen enough to know what works– and what doesn’t. This is by far and away the most poorly informed, ill-​mannered and generally unpleasant and frustrating sales process I’ve ever gone through. I’ve tried numerous times to give them an opportunity to communicate with me– and not once have they returned a call. I place a deposit (at the time was told I was the second person) in ⁴⁄₁₅ for a limited-​run GT4. I knew the small number of vehicles being made and allotted and as such was keen to place a deposit early and understand the process as best as I could. It’s now nearly October and as I mentioned, not once has the sales team reached out with an update. I’ve elevated to management only to have phone calls and emails gone unreturned. I’ve recently found out there have been ‘changes’ in management and someone ‘promised to look into it’ as they had their ‘allocations’ (note the plural) for the year and when I asked for some clarity as to my position and how the current list looks I was met with hostility and obfuscation. I am now in the miserable position of having placed a deposit on a dream vehicle as a repeat buyer of the marquee and will likely not only not receive a vehicle, but likely never understand how the process works. I would highly recommend anyone considering a purchase of ANY vehicle from Manhattan Motorcars to reconsider. And while I haven’t had any major issues with the service department I will no longer take my vehicles here for service as I’m clearly not a valued customer (makes one wonder what it takes to be a valued customer or if the concept is just foreign to them).
Sadly Porsche makes great cars and it seems my faith in the brand’s dealership in NYC was badly misplaced. I can only hope a miracle happens and I get an allocation in 2016 and my constant (and unnecessary) follow-​ups and needling finally results in some clarity and action. That shouldn’t be required when ordering a new car in today’s day and age, let alone a 100k luxury vehicle.
Just go up 11^th avenue a few blocks and take a look at Jaguar/​Landrover or Mercedes…

If you’re in the market for a new car, do your best to avoid Manhattan Motorcars. The dealership is plagued with poorly informed staff (they don’t know the Porsche brand, or appear to have any relationship with the factory) incredibly rude salespeople, no access to management for recourse/​customer service, and a pathetic sense of importance completely inappropriate for the profession. If you have the time, look elsewhere. You’ll thank this review and your pocketbook– in addition to coming away with your dignity intact and a probably a great new car from a much more competent dealership. Avoid at all costs.

I want to start out this review by stating that I never write reviews. In fact this is the first review I have ever written. I felt compelled to write this review after my experience at Manhattan Motor Cars. Secondly, I am not affiliated or related in any way to Manhattan Motor Cars or any of its employees, contractors vendors etc.
Approximately 3 years ago, I purchased a new Porsche Panamera 4S from a Porsche dealership in Florida. I purchased several premium upgrades including their audiophile level Burmester audio system. I was very happy with the purchase with the exception of an issue that developed 4 months post my purchase. My sound system began to experience erratic momentary (one-​three second) pauses midway between MP3 tracks on my I-​Pod & Cd players. After reconfirming the issue was not caused by my I-​Pod, I brought the issue to the attention of the service dept. of the dealership where I purchased my vehicle. After several attempts, the service dept. deemed they could do nothing and the flaw was due to compatibility issues with the sound system and my I-​pod.
Last year I ended up relocating to NYC and brought my car in for its scheduled servicing to Manhattan Motor Cars. I dealt with a gentleman by the name of Freddy C. who assisted me from the time I scheduled the servicing. I explained to Freddy the issue I had with the sound system and he said he would fix the problem. A week later the car was fully serviced but the sound system issue was not resolved. Freddy clearly disclosed this issue to me and asked if I wanted the car back or if he could continue to search for the cause of the problem. I told him the issue was driving me nuts & I was willing to wait as long as it took to resolve the issue.
Freddy introduced me to the head foreman in the service department and explained to him the issue at hand. Thereafter there were several futile attempts made to resolve the issue. Freddy clearly disclosed all the attempts and also reported to me that the attempts made did not resolve the problem. While most individuals would have given up, Freddy’s persistence and dedication to resolving the issue only grew stronger. He told me that «I know this is a big issue for you and I will get it resolved for you.» The service department did everything they could including contacted Porsche in Germany. Freddy gave me status updates twice a week on progress and to rule out causes of the defect.
After close to 2 months of trial and error, on every level possible, Freddy and his team successfully resolved my issue. During this entire period, Freddy was responsive, positive, and professional even at times when I was not. He even offered to bring the car to me in the weekends when the service dept. was not working on the problem.
I am thrilled to have my issue resolved but I am equally thrilled by the way I was treated and the level of professionalism by Freddy and his team. I am going to continue to be a customer at their service dept. and intend on purchasing my next premium vehicle from Manhattan Motor cars.

Bring your car here, they undress you, flog you and then perform mischievous activities on your backend. The service quality is terrible (on multiple occasions: failed to check tire pressures on check up, failed to detect a problem with motor later diagnosed by other dealership, damaged interior parts on poor reassembly, need i go on? Cause i can…).
I live in Tribeca but usually drive 1 hour to NJ to get my Porsche’s services there. I use Jack Daniels but heard good things of most of the others out there.
They are a pest.

Stay away… far away.
After three unsatisfactory visits I stopped taking my Porsche 911 there for service. First time, an expensive key fob my son gave me as a gift was stolen while being serviced. Second time it took almost an hour of waiting until they delivered my car after paying. Third time one of the mechanics scraped the side of the car on a pillar in the repair shop. No apology… just «no problem, bring it back to the body shop and we will repair it.» Sure, it’s convenient to return to 11^th Avenue and waste another day. And I’m not even complaining about their prices which are outrageous. Hard to understand how they maintain their dealership.

$ 574.81 for a 5000 miles oil change! that is including the $ 340 labor fee! serivice time is about 5 hours! spend about $ 35 on taxi. that is about $ 600 in total for a oil change, i could have done it some where else! which cost me around $ 130. and save me a lot of time!

We have had a truly exceptional customer service experience with Manhattan Motorcars. They have gone out of their way to help us on many occasions. So much so, that I only want to purchase cars that they are fit to service. I highly recommend their service department. Dealerships always charge more than mechanics but there is peace of mind having a Porsche serviced at an authorized Porsche dealership where authentic and warranted parts are always used. They stand by their work. Ask for Frank, he is THE BEST!

Expensive and service quality has fallen considerably in the last year. Job doesn’t necessarily get done right the first time. Service staff not fully informed of what services they’re providing and what products they’re installing… but not a lot of options if living in Manhattan.

i don’t know how porsche allows to be represented by them in manhattan. extremely bad service and zero customer help. i strongly suggest to look elsewhere. i bought a brand new 911 from them, and even that did not mean anything once an issue came in.

Now this have one of the most best looking car I have ever seen, pricey but I like them