Manhattan Motor Cars

Don’t be fooled by their Manhattan location and shiny showroom… despite those things and perhaps BECAUSE of those things they allow themselves to treat customers like crap with an attitude of «if you don’t wanna buy, someone else will».
Examples:
1. After the Porsche sales guy committed to a certain price (which I confirmed with him twice) they raised the price on me twice as we approached closing. The second raise was only a few days prior and since the car I ordered (Macan) is of high demand and takes months to be shipped he obviously took advantage of the situation with a «take it or leave it attitude».
2. The spare keys that should have been delivered with the car were not included and the sales guy promised to send them 2 weeks later. Well, about 6 weeks later and after several reminders he invited *me* to go there and collect them. You see? I was supposed to be getting those keys with the car, so not only were they available 6 weeks later, I was actually asked to go there and pick them up instead of having them send them to me (and I live 5 min away!!).
3. After using the car for a few months, I needed them to fax something to my insurance (proof of purchase). Again, it took weeks and multiple reminders to get it done.
The only reason I’ve given them 2 stars was because the guy was knowledgeable and took the time to show me everything about the new car.
Bottom line, when my lease is up I’m not even considering them — there are enough Porsche dealerships around NYC which, I think, will provide better service.

Don’t get fooled by their «elite «appearance, beautiful cars and «no stress» selling style: they are just another dealer where people are out to rip you off if you let them. In my case, the price was too high and they had very little room for negotiation. The car (used, certified) was delivered with several basic parts missing and a serious defect. They re-​supplied the parts after I complained but refused to pay for fixing the problem as I already drove off when noticed. Instead they charged me over $ 600 dollars for fixing something that would never pass the certification. Their sales manager called to «apologize» but couldn’t resist accusing me instead and then hanging up. The sales people spoiled the whole experience of buying a premium car and cast doubt on the value of Porsche certification. They need a customer service-​101 refresher course or something like that. Disappointed.

Horrible service just horrible took my porsche in on monday, they said it would be ready on wednesday, wednesday they called and said it would be ready friday at 1. Friday at 1 they said it would be ready at 2, at 2 they said at 330. Didn’t leave until 5 and the car smelled awful. Beware.

My 2012 lambo gallardo didn’t start one day. I called service at this place and was treated like I was a famous celebrity. Frank the service supervisor should be running the entire company. I saw many poor reviews about the sales department and was nervous to have these guys pick up the car and service it. But they took care of pick up within 5 minutes. Literally it was scheduled in 5 minutes. He texted me updates and pictures of my car. Every company should provide the service that frank and his team provided me. And the best part was I texted him as I was coming in to pick it up and he had it waiting on the corner with his guys touching it up after the wash. Seamless. Transparent service. I would drive past the two Porsche dealerships to have my cayman serviced here too.

I leased a 2012 911 GTS from them and the sales guy lied to me about the cars saying it had options that it did not. I freaked out naturally because they were child safety options. I should have never taken delivery… my bad. They were complete dicks about it. I have since called them about late fees added to my lease when I have never been late for a payment and they referred me to a 1800 number and they could not have cared less. If you are a fat persian looking for a Rolls this might be the place for you but if looking for a reasonable porsche lease with good customer service… not.

i was referred to them by AAA and while the building is beautiful, the service is more than lacking. In fact, after test driving a vehicle, i was not able to get a return call from my sales person or sales manager. I went over to Bay Ridge Volvo in Brooklyn, the second referral, and bought my car, wonderful service!
Manhattan Motor Cars is arrogant, perhaps because they are the only dealership owned by Ford in the country. Didn’t matter, they lost the sale from poor service.

My husband and I purchased a Porsche here in 2010. While we love the car, we hated Manhattan Motor Cars. When you buy a luxury vehicle, there is an expectation that the caliber of salesman is at least one step above that of the average slimy car salesman. Not here. The salesmen were as bad as they come. Arrogant, disengaged, unhelpful. Obviously, we ended up with what we wanted, but our general impressions of the staff were quite negative. Our car has been in to be serviced a few times and there have been issues with that as well. Problems not rectified, but vehicle returned, for example. When the time comes for a new vehicle, we will head to LI/​NJ or CT to make our purchase.

This is place is an auto lovers dream. Like Silicon Valley Autogroup out in NorCal, MMC carries new and used Lamborghini, Porsche, Bentley, Ferrari, Aston Martin, Spyker, just to name a handful of their inventory offerings. You can drop anywhere from $ 60K for a 355 GTS or $ 500K for a Murcielago. Guess it all depends on how much you’ve got burning a hole in your pocket. I wish I had to scratch for the Spyker C8 Spyder but I guess I will just have to just imagine…