Pinkberry

Price: ³⁄₅
Quality: ⁵⁄₅
Service/​atmosphere: ⁵⁄₅
The best frozen yogurt chain in my opinion. Their tart yogurts are so much better than any other shop’s, with Original and Pomegranate as my main choices.
Recently, they’ve added Grapefruit and Pear flavors to their roster and holy shit, they are TASTY.
I don’t always get toppings, but when I do, I love their dark chocolate balls, strawberries, and mochi. Always fresh, always tasty.
This location is also pretty clean and spacious, what you’d expect from a froyo shop.
Net: get some yogurt and toppings here and treat yo’self.

Worst delivery service ever. My projected delivery time said 30 minutes and after waiting an hour and a half I called and they said they were sorry and that my order was out for delivery. After waiting another 30 minutes, my delivery still did not show up. I called Pinkberry again and they said they forgot about my delivery. This is not the first time this has happened either. I had to call Seamless to cancel my order since the store was so incompetent. I love Pinkberry’s yogurt but will only be going to the store and no longer using their delivery services since they are not reliable. The employees are extremely clueless and do not seem to know how good customer service works. Management needs to take action as this seems to be an ongoing trend at this location specifically.

Meh this location is terrible even though they do have quality froyo. The setup is horrible, which makes the staff unable to handle both the register and the froyo counter. I stood at the cashier for almost ten minutes while the workers were either making froyo or hiding in the back. Also, they limit the toppings on my froyo?! Since when was there a limit to the toppings?! Prices are steep as a small cost $ 5.75 with toppings. You should head on over to Red Mango or 16 Handles for more customer service and great froyo.

Pinkberry is my favorite place for frozen yogurt no matter how many times I tried it. I love all their flavors.

I love this place, I go often and get the small or medium pots… don’t go any bigger no normal person can handle that much sugar! The dairy free stuff is pretty good too. You can ask for an extra small pot… they don’t have this on display. I wouldn’t recommend it the cost per gram is unreasonable compared to the other sizes. They also deliver which I think is brilliant. The staff are always friendly too.

My favorite is the original, it tastes the best with toppings like strawberries, blueberries, mango, and mochi. The chocolate hazelnut is pretty good too.
Pinkberry usually has different seasonal flavors, I wasn’t partial to pumpkin spice or blood orange.
This location is conveniently in Ktown, easy to head to after a good Korean mood. However, it doesn’t have that comfortable a vibe, it’s so-​so. I usually eat my yogurt and leave right after without wanting to stay longer.

SO we all know Pinkberry has some of the best froyo out there. So rather than talking about their froyo I’m going to talk about my experience there. The workers seemed very sincere and willing to help and give me samples when I asked for it without being snappy or rude. I went on a tuesday night when its as usual pretty busy considering k-​town, but the line moved fairly quickly so thats a plus. I ended up getting the quart of the original flavor froyo cause I was planning on going home instead of eating there, and there was a promotional that the pre-​prepared froyo was in sale for 2 dollars less (originally 12 or 13 dollars) than the original cost which came out to be just above 10 dollars (not a bad deal). They also notified me that the «on the spot» froyo that they squeeze out of the machine would be 15. So obvi I got the one in the freezer. Big mistake. The ones that come out of the freezer are very grainy and reminds me of the stuff that you get when you kind of like mess up on ice cream, or you freeze something that was a little too watery and it turns like a bit crunchy. It wasn’t the smooth sweet tangy stuff I was used to. Looking back on it I would have probably gotten the fresh stuff. Yes it cost a bit more, but I think it’s worth the fact that you’re getting the real deal instead of that weird icy off flavored stuff in the freezer.

I have to say I thought I wouldn’t taste a better frozen yogurt than red mango but I was wrong. Pinkberry has awesome tasting frozen yogurts! peach and chocolate hazel! theyhave unlimited topping choices if u get a large or 5 topping if you get a medium. it a better deal than red mango. I will visit pinkberry again and again, I think I found my new frozen yogurt spot.

Woah. I haven’t been here in years after all the hype.
I returned here since my friend and I had some time to blow before a dinner reservation. (Who says there’s ever a wrong time for dessert?) I’ve always liked frozen yogurt — I enjoy the tartness of the yogurt and it keeps it from being too sweet.
Their dairy free peach mango flavor is good for a sample size, but gets to be too rich after a couple spoonfuls. I highly suggest the pear flavor though — it’s so light and refreshing. I’m not a big fan of their nutty/​chocolate flavors here — I’d tell you to stick with original/​fruit flavors.
The staff is always helpful and ready to give me samples when I ask! Make sure to get their rewards card if you come here often.

I went to Pink Berry today since I wanted a nice dessert. I’ve been to other Pink Berry stores before so this wasn’t new for me.
The employees here were so slow and seemed clueless. It took a long time to get my yogurt. I even saw the employee pour the yogurt and since it tipped over a bit, she scooped it back in with her bare hands. Eww. I had to wipe that off after I got my dessert.
When I asked for toppings, she looked really annoyed. This dessert isn’t cheap and I paid for the toppings so don’t give me such attitude!
The yogurt tasted fine. Therefore I gave it 2 stars. I’m not sure I would go here if there were other Pink Berry stores that were closer. There was a Red Mango nearby so I might try that if I crave yogurt again.

I’ve always loved Pinkberry — and am always amazed that the workers are so friendly and chipper (at least during the times I’ve gone). A line does form, and you can wait awhile, because you aren’t serving yourself — it’s a set price for the yogurt and toppings (that the workers do for you. And it kind of sucks because if they’re stringy, you’re shit out of luck. You can ask for more, but I almost never do because with a long line before me, I feel the pressure to keep moving along.
There are some tables to sit out, but I’ve always taken my to go.
Love the pomegranate or regular yogurt, with shaved almonds and chocolate. Mmm.

The service isn’t very good. Unlike other frozen yogurt shops, Pinkberry sells by the size and charges a set extra amount for toppings. Therefore, you interact with the cashiers as well as the people putting toppings on your froyo. And having been there twice, I can say that the store as a whole could really work on customer service. Every worker that I interacted with talked to customers as if they would rather be doing something else. They also really skimp out on the froyo and charge ridiculous prices for it.
The only redeeming quality is that frozen yogurt is freaking amazing and the toppings are crucial.

I eat ice cream & frozen yogurt quite often, I know pink berry is at the top of the totem pole but I hadn’t tried it up until this point, I came here late on a Monday night, the guy at the register was new and not so great with explaining how things work but the manager cleared everything up, the yogurt and toppings are pretty refreshing. The location is pretty good and the store is fairly new/​clean.

This was the worst purchase experience EVER! I went in here this evening before heading over for Karaōke. I asked for a large water with raspberries, and strawberries as a replacement for my daily quart of fruit infused water. The girl who services me looks me up and down smacking blue gum, responds, «WHAT?!», rolls her purple contacts and flashes the over processed, two inch locks under her pink berry cap. I smile, hand her money, and tell her thank you.
She proceeds to go in the back to call the manager. The manager is very courteous and tells me no problem. He gives the ok to the girl and she rolls the purple contacts again.
I watch the cup that the manager placed on counter for my water get yogurt water and all kind of germs on it from blenders splashing and the girl brushing past it. There’s no one standing in front of me, but she waits for someone to get there, takes large orders of THREE (one, two, three) people who come behind me before asking someone in the back to prepare my WATER (water).
I’m usually inclined to give people in f&b/hospitality the benefit of the doubt as I think about the long hours they must have in Korea town on a Saturday night and think back to my undergrad Hooters & hotel days, but this really was a shit show.
I love PinkBerry and have been an avid repeat customer, but I will never step foot in another one of this establishment’s locations again. I’ve never had a food service experience that unnecessary rude & disrespectful before. My friends and coworkers will not be coming to this location, I’ll be removing them from the list to service any of our summer events, and that says a lot as my company is five blocks away and we all love frozen yogurt. Do better selecting people to represent your brand please & thx.

My smoothie was disgusting. They didn’t have many options other than yogurt and milk so they made mine with the sorbet and some syrup and some fruits it was way too sweet and it was nasty. Not to mention the chunky girl at the register was lazy and wasn’t friendly. This place sucks. Not many options !

EPIC DELIVERY FAIL
There are almost no words. Or toppings. Or yogurt. The picture will say 1,000 words. Or 5. Which is the number of pieces of mochi I received. This is a huge disappointment. Not to mention it took an hour to deliver after they quoted 45 minute max.
If they served me this in person I would laugh. And normally I would never order delivery from Pinkberry, I would walk, but I just spent the entire day moving (with an infant), I deserve some froyo at my doorstep.
Delivery is a $ 10 minimum, I’m glad I got a size small’s worth of frozen yogurt when I ordered a large (to meet the minimum), and ¹⁄₁₆^th of a serving of fruit. I thought I was too tired to feel anything but tired, but this is actually more annoying than moving.
OH, AND I ordered 2 bottles of water to meet the minimum $ 10, which they didn’t bring. As soon as this posts, I will be calling as well.
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I did call to give some feedback, and Isaiah helped me over the phone. He apologized, it sounded as though he was surprised to hear that I got such little toppings. He refunded me 15% … I appreciate it, but …

arguably the worst pinkberry location my boyfriend and i have ever been to. firstly, the store setup is strange — unlike other froyo places, you have to «order» first and pay before you can go up to the counter and have them make it for you. one time after i paid, i asked for the milk chocolate crunch and, since it’s $ 0.54 extra, the woman had me swipe again because i had already paid… just to charge the $ 0.54. ridiculous.
all that aside, the main issue we have with this location is its use of resources. the employees seem to not know what they’re doing (it doesn’t take 20min to get someone froyo), and there are usually only 1 – 2 up front handling customers and 3 – 4 in the back. not efficient. they need a new manager or something because never have i seen a store (and a chain at that) run so inefficiently. but, two stars because the froyo still tastes good, they’ve never run out of toppings the times we went, and since i live nearby i’ll probably still pop in and out. they just desperately need a new manager or someone who can get things in order.

I thought delivery was supposed to save time?
Ordered Pinkberry for an office birthday celebration, but what started as a simple call-​in order turned into a whole mess of multiple trips and confused orders.
I ordered 14 mediums: eight original, three green tea, and three mango. 45 minutes later I got a call saying my order had arrived. I went to the lobby and only found the three green tea and three mango yogurts. The delivery man apologized and said he’d be right back with the remaining yogurts. I even called them to confirm that I needed eight more originals.
20 minutes later I got the call and went downstairs to find only six originals. I didn’t care for the remaining two and didn’t want the delivery man to make another trip. The delivery guy even offered a future order on the house. 10 minutes after he left, I get another call from the delivery man saying his manager wants him to deliver the remaining two yogurts. I couldn’t say no, but it had been a good hour since the first batch had arrived and there was no point in getting more. I grudgingly headed down to pick up the last shipment.
Lesson: delivery is not worth it. Either go the full catering route or pick up your order. It was disappointing because I really like Pinkberry’s yogurt, but their service needs to improve.

I came in about half an hour before close on a weeknight a few weeks ago. The girl who was mopping the floor behind the corner greeted me with a tired «Do you know what you want?» I said I needed a minute, and then when I was ready to order she ignored me. When I finally got her attention, she put down the mop and other cleaning supplies and started preparing my order with her BARE hands without washing them or using gloves. GROSS – you were literally just scrubbing the floor. When I pointed it out (I wasn’t trying to be a jerk, I promise…), she gave me a nasty expression, put a glove on ONE hand and redid my order with the ungloved hand.
That’s just disgusting (not to mention totally against health code). I paid for my yogurt, and then threw it away when I got outside, my appetite was killed.

I love me some Pinkberry! If it was based solely on taste and flavor, I would give it an A. But I’m sorry, I don’t live or come from a place that has one. I had to ask what flavor do they have? I thought there were only two. Then I have to ask them how many toppings do I get. I know, how about a sign that says that? Then I don’t have to guess.
Guess if they were friendlier, I wouldn’t feel like jerk.

So good, better than all other yogurt spots I’ve had in NYC. This was so refreshing after my lunch. Too bad the pineapples aren’t always sweet which can ruin your dessert with the sour taste.
I always get the chocolate hazelnut and cookies and cream in a medium cup. Today I tried it with watermelon as one of my toppings and was so hesitant to try it but it actually tastes good and can’t wait to ass it again on my next visit.
I also have the pink card that i received last year. This store for sure doesn’t have the cards anymore because I asked them for my friend but it’s a rewards card for every 10 purchases u get a yogurt for free.
Oh yea, does anyone know why they weigh it every time they put the yogurt in the cup? What if it weighs more than it’s suppose to? Do they scoop some out? confusing.