Organic Modernism

Unfortunately, the customer service at this store is severely lacking and that alone, is a turn off from their manufactured wooden pieces. I almost never post poor reviews based off of customer service alone because I think it’s important to see the quality in the make of things… but this store is an exception. Organic Modernism staff offers the worst customer service in Chelsea– they are rude, condescending, and unhelpful.
Please do not enter a sales industry if you do not like to interact with human beings.

If you are planning to buy something from Organic Modernism, DO NOT buy from the 18^th Street store in Chelsea. The service is HORRENDOUS, especially by the manager, Ati. I recently relocated from LA to NYC for work and have always been a fan of the OG pieces, so of course having the opportunity to furnish a brand new home in NYC I was sure that I would buy at least a few of the pieces from OG. However, upon coming back to actually make the purchase (after having picked out the pieces I wanted on a prior trip), I was unlucky enough to have to deal with the worst customer service experience that I have had in a VERY long time. Ati was not only condescending but utterly useless in answering and addressing the questions I had. The experience was so bad that I actually left the store without purchasing a single thing. I absolutely refuse to buy anything from such an awful man who’s ego gets in the way of him doing his very basic job. I would advise anyone to stay away from this store. I also hope the ownership very carefully considers having such a person managing their brand. Word of mouth is key when it comes to sales and, unfortunately for OG, I will be warning all my interior design friends to stay away if at all possible.

Last week I visited the furniture store Organic Modernism which is located in Chelsea, on 18^th St., between 6^th and 7^th Avenues.
First and foremost I would like to say that the store manager, Nick was very professional and knowledgeable about the product. He was friendly, kind, and accommodating. I wasn’t planning to buy furniture, but the way in which Nick approached me made me curious.
I started looking at the furniture and I was very impressed with the style, quality, and variety of the selections.
I ended up purchasing a few items. While I was purchasing the items, Nick graciously offered me some coffee and pastry. Nick arranged for the delivery of my pieces in less than a week!
I am a native New Yorker and frankly I haven’ seen this kind of professionalism and service in many places.
My furniture arrived on time and I love it! I have been telling all my friends about my experience with Nick at Organic Modernism on 18^th Street.
I would gladly recommend this store to everyone!

AVOID– genuine review from customer that feels scammed.
I bought a $ 2300 cabinet from organic modernism that looked beautiful.
After having the cabinet in my apartment for two months, the door on the front of the cabinet started to warp to the point where the door stuck out an inch on the front of the cabinet. I have not set a single item on the cabinet and it is in a clean apartment.
OM offered to send someone to fix the cabinet door. OK. Unfortunately, not only was the cabinet door warped, but the entire cabinet body was warped so bad that the repair person could not even get the door to fit. As a side not they said they would have someone come service it between 10 – 12. After not calling as they had promised that morning, the guy randomly showed up at 3:30.
THE WORST PART: when they were repairing the cabinet, I noticed that the white laminate on the cabinet had started to form bubbles and crack in multiple places. Some of the bubbles were so bad that they had turned into cracks and there is a huge crack on one of the joints. In total, there are over 20 bubbles/​crack on the cabinet after less than 3 months and I have never set an item on the surface of the cabinet.
And it gets better: after asking for a refund, Organic modernism said that they would give me 15% cash back! Yes, $ 300 for a $ 2,000 cabinet that they had sold me three months earlier OR a store credit.
Literally could not have had a worse experience and the individuals there are condescending when «addressing» my requests for help/​a refund.