OPTYX

I recently purchased two pairs of progressive glasses (regular and sunglasses). I was thrilled with every aspect of the transaction. Nicolle was great.
Business owner, I hope and presume you appreciate how lucky you are to have Nicolle representing you.

I’m not one to post reviews but I am still so livid by my experience at this store that I had to say something. I had Dr. Ilyayeva for my eye exam and it was quick and not as thorough as the many other exams I’ve had in the past. I’ve been wearing glasses for over 10 years so I’ve had my fair share of exams. This exam definitely felt rushed and unprofessional.
The women at the front of the store were rude and not helpful on multiple accounts. The doctor also tried to tell me that my prescription had changed drastically and that I should consider buying a new pair of glasses while I was there. This was not true because I pulled out my prescription from my last exam and everything stayed the same.
Overall, I was not impressed with the condescending treatment I got from anyone employed at this store. I will definitely not be returning.

I just moved to New York, so I had no idea of where to go to get good quality lenses for my glasses. Of course, there are loads of eye wear shops, but I wanted to find a place I could trust. I ended up going to Optyx by chance – I liked the way the store looked and the brands they had in the window. I was very happy with how everything went. The salesperson was very knowledgeable and friendly. She handled everything very well and professionally. I especially liked her because she was so into her job and wanted to make sure everything was absolutely spot on. I will always return here first if I’m in need of new lenses or frames.

I honestly never post reviews, but I’ve been coming to Optyx for years, and upon my last visit I’ve noticed a real change. The store has gone through a complete overhaul in both their eyewear services provided, and even renovations! I have a very high prescription and usually default to wearing my contacts but Janeen and Nichole suggested that I try these new digital lenses. I have to say it was worth upgrading to, I haven’t put my contacts in since, except when going to the gym. I love my new glasses, great frames, great service. The ladies are not pushy and very knowledgeable I will definitely be back for my next pair!

I love the selection of frames at Optyx, as well as the great service and attention to detail in terms of my prescription. I just couldn’t be happier with my new glasses!

Like most people, I thought Dr. Tran was very pleasant. The optician who helped me choose frames — can’t remember her name — was annoying. And they don’t have a huge selection. But I wound up just sort of ignoring her and choosing frames I liked. After receiving a message that the glasses were ready, when I went to pick them up, they couldn’t find them. But when I arrived home, Kelvin called to say he had found them, and offered to have someone deliver them, which made me very happy. I think the glasses are well made and have had no problems. When I realized I needed a receipt for my flex spending reimbursement, I called and they emailed it within minutes. So, overall, I’d say this was a 4-​star experience and I would go back.

I agree with Melissa O’s review. Dr. Tran was really nice and informative and she made the exam a pleasant experience. That being said the service by the staff was so horrendous I will not go back there.
After the eye exam, I was looking at glasses. I wanted to invest in a nice pair of glasses so I was looking at high-​er end glasses. I figured with the frames and lenses (which I didn’t think was going to be complicated at all since my vision wasn’t that bad) I would be around the $ 500 range. The two female staff were sooo nice and friendly at this point, saying this and that about how nice the frames look and etc. When we picked out frames, one of the female staff sat me down then crunched some numbers and told me it would cost $ 950 (without tax).
I was flabbergasted. Almost a grand on glasses?! My siblings both have glasses and they have worse vision than I do but they never went over 500 for glasses. When I told them that the price is too steep and that I did not think the lenses would cost something over $ 300, their tone completely changed. The female staff started re-​crunching some numbers and then told me that she can do a 10% discount. I told her that the price was still much higher than what I anticipated and I told them then that I would like to just pay for my eye exam and that I wanted my prescriptions.
Then another woman came in and very brusquely demanded to know why I wasn’t getting the glasses. I told her point blank that it is far too expensive and then she told me that that’s how much these things cost. I was still polite at this point and told her that I will not be purchasing the glasses and just asked to pay for my eye exam and my prescription. Then the woman freaked out and told me that she would do a 10% discount on the frames even though the manufacturer doesn’t allow it. I told her that the issue wasn’t the frames (I knew what frames from that designer cost) and again to just pay for my eye exam and to have a copy of the prescriptions. Then she went ahead and told Dr. Tran that I wasn’t getting glasses, as if she was telling on me. When she finally decided to ring me up for the exam (which she didn’t really even know how to do… they have ONE job!), she argued with me again and said, «You wanna just buy the frames then?!» I was truly lost for words. Yes, bullying a customer is totally the way to make a sale.
There are soooo many optical shops that have a much bigger selection than this joint. (I ended up going to another shop and ended up paying $ 410 for brand name glasses.)
It’s such a shame the staff is so horrendously rude for noooo reason…

Decided to come to Optyx after not having luck at other eyewear shops in the neighborhood and I am very happy that I did. Rose helped me find a pair of glasses that I love. She was friendly and helpful and explained the process for getting my lenses clearly. Ana was also very friendly and helpful and the two of them together made my eyewear shopping experience a pleasant one.

Dr Tran is great ! I have worn glasses and contacts most of my life and recently had a horrible experience at Lenscrafters. My contact prescription was wrong and they LIED about giving me bifocal glasses which I paid for!
At Optyx they corrected my contact prescription and were very fast and professional about it. I highly recommend this shop as a place to get your eye care. Let’s face it, glasses and contacts are expensive; this industry is NOT regulated so we now pay a fortune for frames and prescriptions. You better go to a place that gets the prescription right and is a pleasure to go to.
Thank you Dr Tran and team!

I stumbled upon Optyx b/​c it was close to home, had good reviews, and accepted my insurance. Dr. Tran was great! She was so friendly and thorough which is a rare combination for many doctors in the city. The optical staff was a bit pushy at times. I would’ve liked to search around the frames on my own a bit more before they were selecting them for me. In the end I was able to get the frames I wanted and Dr. Tran even gave her input! I HIGHLY recommend Dr. Tran at any of the locations she works at. Be wary of that the frame selection is on the higher end but I did get my glasses back the next day which was huge for me! Also, I loved that I could book my appointment online. Makes it much easier to book during the work week when you can see the available times in front of you.

Had mixed feelings about this place.
First, the good. Dr. Tran was lovely. She was friendly, funny and made the eye exam a pleasant experience. She knew what she was doing. I felt comfortable and would return to her in the future.
My biggest issue came with the prices and some of the staff. I only went there because my husband’s insurance was accepted there. But, after my exam, the lady at the desk started handing me glasses to try on. It seemed innocent at first, until I realized she was only handing me the glasses that were 399 – 500 dollars. I kept asking for ones a bit cheaper but was met with dismissal, «But you look so great in that Prada pair…». She also tried to hassle me into getting RX sunglasses too. Eventually I bought a pair, that was nearly 200, with my over 100 insurance benefit. I needed glasses and was sort of being forced to buy something.
My husband was the smart one. He refused to buy a pair there, and became even more annoyed when the sales lady tried to get him to try on pairs that were 500 and up. We’re both teachers, as we attempted to explain, but it got us nowhere.
In the future, I’d like to return to Dr. Tran but I don’t think I can handle this nonsense again.