Omni Berkshire Hotel

AWESOME! Author’s Suite was more than enough space! The elevators were fast, great housekeeping, enjoyable terrace, comfortable beds, good room service, great location, even got free cookies :)

This place is perfectly located. Close to a couple of subway stations and just steps away from various name stores and restaurants. Bellmen are polite but not very friendly but the rest of the staff is efficient and kind.
Rooms are very nicely furnished and extremely practical. Nothing extra. Better soundproofing is needed around the entrance and the walls in general, as I could hear other guests and the ice machine. Whenever something was needed, they were quick to resolve our needs. My overall experience here was wonderful.
I don’t get their loyalty program though. I thought the main issue of loyalty programs is to ensure you stay at their hotel or hotels and not at Hilton, Sheraton, etc. When I asked to add a reservation to my loyalty membership I was told I couldn’t do so because I had booked through Expedia. Not very smart, in my opinion, as the incentive to stay at their chain is lost.

very clean. Very quiet, and nice staff. Which is unusual in NYC. The room was updated and the cleanest room I ever stayed in, in NYC. I am in NYC a lot on business, and for the price, this is the best. Also near all the popular sites. Reading some of the comments below, I think these people have the wrong hotel. 52 st. is dead quite. No traffic or noise. The towels are lush, pure white. The bedding is very new and high end. It is a NYC hotel, so, unless you get a room for $ 1,000 a night or more, there will be some odd items.

In general it’s ok for the price. Service is kind enough.
But be aware that the fridge is very small and cluttered with random not-​wanted drinks; the bathroom doors are not lockable and no vent fan; the entrance door is very hard to open I almost had to call for help from inside; the mattress is firm but not soft and pillows are super light.

This hotel is best for pot smokers. Apparently this hotel allows smoking in the rooms! Came back from Broadway and found our room contaminated and smoky from the pot smokers in the room across the hallway. The entire 11^th flor smelled from time we got off elevator and the smoke was rolling out from under door of room 1102. Called security. They did nothing. The smoke-​out is still going on. Tried to block the door gaps with towels. I can’t recommend staying here with your kids or if your work does drug testing.

Between 5^th and Madison, the Omni is a prime choice for tourists and business conferences (and stay-​ers).
This location is of easy walking distance to Grand Central, Time Square, Rockefeller, and Central Park and showcases high end stores if you fancy that.
The people that work there helpful and don’t front their NY ways — cool and funny but pretty dam aggressive. Rooms are larger than other hotels in Manhattan.
Only annoying thing about this place I experienced was that elevators on the left side didn’t work on occasion and in order to get to the gym (17^th floor) you have to go on the elevators to the far right. The door bell to the individual rooms also sounds like a fire alarm. Try it out and ring it a couple times if you want to freak out people or your other half.
They offer a $ 65 flat rate luxury car to take you back to JFK. Not too shabby at all.
Overall, good hotel.

Pros: good location, very typical size room, good sheets, coffee delivered to room compliments of the hotel in the am, heated waiting area when arriving and departing from hotel.
Cons: older style in need of upgrades, pillows flat, useless coverlet and throw pillows on bed, high rates for quality of room, robes in room very old and dingy looking.

My husband and i stayed here for a week in Jan 2016. The staff was very welcoming and helpful. The room was perfect. It had plenty of storage space for our large luggage and winter coats. There was lots of counter space in the bathroom for my stuff and lots of room around the bed as well. We would definitely stay at the Berkshire Hotel again.

I am actually pretty disappointed with this Omni Hotel. The location is Great. The rooms are comfy and cute. The price was decent. BUT! I Found someone else’s used fake eyelashes on the floor next to the mirror while I was getting ready. No big deal. I decided to take my mind off of the nasty eyelashes by ordering my free breakfast beverage since I signed up for the loyalty program. Nope! You don’t get this amenity until your 2^nd stay with the hotel. I thought this was whack since we are staying here for 5 nights. Couldn’t the hotel consider my 2^nd night my 2^nd stay? If I would have known… I would have booked each night separately… I wouldn’t have paid anymore and I would have received my free effing cup of coffee every morning. To the manager of this establishment… Please take a moment to reconsider your silly policy. You have a reputation of 5 star service… And so far… i have felt nothing special from you. We are here for 3 more nights… Let’s see how the rest of our stay is. A cup of coffee is all we wanted. Shame on you!

Great hotel in a great location! Very clean, spacious, beautiful looking room. staff very kind and eager to help and make your stay and unforgettable magic carpet ride. (Aladdin reference) Beatiful ambient atmosphere in the lounge with excellent bartender and delicious cocktails.

I would give the Omni a five star rating — but Nathan, tonight he was a night time host (2:30) anything below a star. He was rude, harsh, and unwilling to accommodate his hotel guests. He needs a lot of work, he needs a lot of help. Nathan should NOT be working here! He is extremely rude and self centered.

I had wonderful experience staying at Omni recently. Besides great service from staff and management and hotels amenities it has great location which is in Midtown. You are near all the luxury shops and tourist hot spots. And I found it nicely priced compared with some of my other options. Room had a great view and was very clean. Will certainly be one of my top choices again should I travel to Manhattan again.

Everything was great until I got to the bathroom and saw the towels. Since the lobby and the bedroom were quite nice, I expected to see nice, thick plush, soft towels that you find at high end hotels. Not here, their towels are those thin, abrasive kinds that you get at fitness clubs where they don’t care if you walk away with them. The robe was made of the same material.
Nice place unless you care about towels…

Great rooms, great location, excellent service.
My girl friend and I stayed this past weekend for our anniversary trip. We checked in on Friday night to find complimentary champagne, chocolate covered strawberries, waters, and a few other amenities specially placed on the table inside the room. They also accommodated our request for a later checkout.

Great location in the center of Manhanttan. It’s a block away from the nearest metro station to JFK. You can walk to Times Square and Central Park, and best of all, yes, 5^th Avenue with all the shops is right there.

If you can, avoid this hotel at all cost. The room is quite ood & crappy facility. Zero noise insulation.
Construction at night on street will keep you up through the night. If you call and complain, they will only agree to move you to room not facing street if you stay for long duration.
They have gut to tell customers that street construction (jack hammer running through the night) have been going for months, and suck it up, unreal

Overall good experience, the staff is very friendly and the rooms comfortable. The best is however the location! It perfectly situated close to everything, especially if you like shopping!

Omni Hotels does not honor Best Rate Guarantee even though the claim is within their policy guidelines. I booked on Omni’s website for Omni Berkshire NY for 3 nights 9÷5÷15−9÷8÷15 and received confirmation. The total came to $ 867 before taxes.
I also found a lower rate at Travelzoo (
) and was able to book successfully at a rate of $ 199/​night for the exact same days. I followed the best rate guarantee procedures and submitted my claim immediately within the 24hr time period per their policy.
Omni Hotels Customer Care team has denied the claim stating several reasons. First reason I received over the telephone after my claim was denied was that Travelzoo is a «coupon» purchase and does not apply. This is NOT the case. Second reason they stated was because Travelzoo is a «membership» site. The site does not require membership to browse to and view offers. A user is also free to view availability. At the time of booking, Travelzoo does ask for an email address to create an account which they call «membership». Said «membership» is at no cost and has no requirements other then a legitimate email address. Lastly, there is no mention of membership in the best rate guarantee policy disqualifying a best rate claim.
I find your practices extremely deceptive and feel that you’ve trained your employees to go out of their way to not honor what you’ve advertised and promoted.

I enjoyed my stay at this hotel very much during my week in NYC. It’s in a great location, the staff are polite, the rooms are comfortable and the view (or at least from my room) were amazing.
I’m from Texas so my spacial understanding of Manhattan is not the best but I found this hotel to be located right in the heart of almost everything I wanted to see. It’s located very close to great shopping on 5^th avenue, Central Park is just a few blocks north, times square is nearby, many beautiful cathedrals nearby and so many great restaurants and coffee shops.
The staff were polite (but not anywhere close to the Southern hospitality I am used to) and they were very helpful in taking care of issues that I had. The receptionists were good about taking off unusual mini bar charges that appeared on my bill which I definitely did not purchase. The concierge helped me find the best restaurants and helped me get into some.
The room I got was very comfortable. I’m not sure the size compared to the other rooms available but it was the same size I typically see in the South. The bed was comfortable. I could’ve taken the chair and ottoman home with me because it was incredibly comfortable and I spent much time working and reading in it. There was a lot of open space in the room which was great because I could lay out my suitcases open (I’m a fan of living out of my suitcases on trips) and have the ironing board positioned with iron ready to go. Even with that I still had lots of free space to move about. My favorite part must’ve been the large mirror that stood floor to ceiling at the entrance of the room, not because I’m conceded and like to look at myself but because there was an outlet next to it so I could sit comfortable while curling my hair rather than standing in a bathroom.
I did like that my room had a small foie before my actual room door that opened with my room key. And I misspoke about my favorite part of my room. It was not the giant mirror but in fact the amazing view I had of the city from my room. On entire wall (minus the area with the large closet) was all windows and the other one had a large single window that I found myself gazing out of frequently. It had a great view of the major street and people watching with all the cabs and lights was beautiful. I know there are lights everywhere but really watching the NYC lights and buzz of people were great from this window.
With the room at $ 331 per night I definitely got what I paid for. I would come to stay at this hotel again if I make it back to NYC anytime soon.

The hotel it self and our room were beautiful but that’s were the positives end. Our stay was stressed filled before we even arrived. I called the day before to ask about early check-​in was told, no guarantees they’ll add a note and I should call back tomorrow. The next day I called and was told no note on file and no room available by noon. We left our car and bags left and did not return till 430/​as I said the room was nice and relaxing
but at about 630 someone knocked twice and before I could put my pants on they barge in– it was housekeeping for turnover service. I was furious my wife wasn’t dressed. She called the front desk to complain and was met with a dismissive manager who blamed us for not having yelled out don’t come in. I can’t believe how rude they were to her and how unapologetic they seemed. We asked for this policy to be either changed or at least teach their staff to wait longer than 30 seconds before coming into a room. We won’t be staying or recommending the Omni to anyone.