Little Dix & Caneel Bay Rose Wood

Recently returned from a week stay at Caneel Bay in St John, USVI. Been there many times before over the past 2 decades. Sad to say it has slipped alot. Maybe it is the new ownership, or just fatigue, but the service and quality has declined significantly. It seemed to us that
1) the food offerings have been downgraded… less choices, narrower offerings, but same or higher prices,
2) the employees have a very indifferent unhappy attitude, which was disappointing. It used to be friendlier. We heard employee comments about reduction of benefits, etc. One employee on the beach staff hassled us about the use of our chairs! Another employee asked for a payoff when i asked for a ride to my room on the other side of the property! Yikes!
3) nothing has ever been renovated or replaced for years. The beach chairs are still the same old uncomfortable ones, the room furniture is so old, the old tile floors need to be re-​treated, the whole place could use a paint job.
4) they seem to be doing more marketing for events, and there were 2 weddings while we were there which disrupted some of the other services. Most of their services are executed at a B– level at best, so when stressed by a wedding, it really declines that day.
5) there were some large groups of families all there together (from the south) and their group of kids (10 – 15 of them) couldn’t seem to figure out what to do with themselves, so they annoyed the heck out of the other guests by running and yelling all day on the beach, digging sink holes at the bottom of the stairs, trying to surf-​cast fishing from the beach where people were swimming, feeding the donkeys and thereby inadvertently drawing the animals onto the beach. If the parents are too stupid or lazy to watch their kids, then the resort’s employees should step in and provide some rules or order for the benefit of the rest of the guests.
Some good news:
1) ZoZo’s restaurant on property is excellent
2) The ice cream and coffee shop is a nice addition