Omar Torres, MD – DermgroupNYC

Dr. Torres is quite likable and skilled. The practice, however, is a mess, and patients are being deceived. During my visits last year, when I was a «new patient», I actually had the pleasure of meeting Dr. Torres in person. This year, after being rescheduled 3 times (which delayed my dermatological examination for more than a month), I found out that I won’t be seeing the doctor himself. Unfortunately, after the initial visit or two, they literally refer to you as a «follow up» (regardless of the reason for your appointment) and pass you over to his PA. It is particularly annoying and disrespectful that when you book an appointment, receptionists make an impression that you will be seeing the doctor. Only when you directly ask them multiple times, they would admit that, in fact, you will be seeing merely a PA. This seems to be a pattern at that place. The clinic is «hoarding patients», who rarely, if ever, see the doctor. This fact is not reflected on insurance claims, obviously… You get the picture. I learned my lesson and informed them that I won’t be coming back again. The receptionists were not concerned about that at all. It seems that the clinic already accumulated a good number of patients, who don’t mind these kind of shady practices. Lastly, the staff’s demeanor is shockingly unprofessional, self-​absorbed with their personal «life stories», inattentive, and loud. If you want to be «screened» and «examined» by PAs, by all means, go to Dr. Torres’ clinic. If you happen to be a person like me, who prefers to be seen by actual doctors, stay away. Take your money, time, and your insurance elsewhere…

I’m not sure why I waited this long to post a review, since Dr. Torres has been my doctor (and my mother’s) for many, many years. Dr. Torres is more than a cosmetic surgeon and dermatologist – he is an artist who looks at a face as a work of art. His office staff are efficient, skilled, and well-​informed. Erika is amazing and has been a great support for years. Above all, I need to give a major shout out to Dr. Torres: «Thank you, Dr. Torres, for keeping us forever beautiful and forever young!»

The worst people, the worst service, the worst standards in the industry.
Simply DO NOT GO THERE.

First appointment very mediocre, the staff was very annoying talking LOUDLY about their personal lives. I get socializing with your peers but there is also a level for when you are in an open environment with clients in waiting right next to the front desk.
However Dr. Gomes seemed knowledgable.
Second time Dr. Gomes refused to see me because I was 20 minutes late because she was double booked, even though I called ahead of time to warn them.
Frances or Francis, one of the receptionist is also very rude over the phone.
Unbelievably inflexible. Will never ever go here again.

I have a big problem with an office where you make an appointment to see a dermatologist for a skin cancer screening and are never informed that the person who will examine you is not a dermatologist («Hi, I work with Dr. Torres…») but is in fact a physician’s assistant. Part of this is my fault for not asking about the qualifications of the person I saw, so this is a warning not to assume.
After the exam the PA recommended removal of a few suspicious lesions and when I called for the results (more than once) I was told one needed removal.
In the meantime I decided not to return because I felt the office is too dirty, and the staff is rude.
I called to get my test results to have them transferred to another doctor and was told only Dr. Torres (whom I’ve never met) has authorization to release my results, and that he was out of the country and unavailable to do so for at least a week. The person who answered the phone said I could speak with the PA who examined me but that «she’ll just tell you the same thing.» We’ll see (if the PA calls back, which she hasn’t).

Dr. Torres and his entire staff provide highly skilled, efficient, outstanding care. They are detail oriented and very specific– focused, in fact. Not two seconds of your time will be wasted. I’ve experienced other derm groups prior, so I am quite aware of the superficiality rampant in this aspect of medical care. DERMGROUPNYC, especially when one has skin cancer concerns, has my complete trust.

I have been going to this doctor for dermatology for my son and like everyone says the clerks at front desk are so unprofessional talking about inappropriate things like someone else’s plastic surgery procedure and I told my son that I didn’t like this place but we kept going but no more; I called a PA that sees my son, Gomez, and I called the office because he ran out of the pills he’s taking for the bad acne and kept getting the runaround that this doctor will call me back (no one ever did). Do not go here I know i wont be until all that crew at front desk is replaced by professional staff and I hope Dr. Torres reads all the reviews and do something about this because he will be losing all of his patients.

Exactly as everyone else has written. Horrible. The staff speak loudly about their personal lives. The doctor I saw was pleasant and I felt good about things until there was an issue with my insurance not covering one of the medications. They did not return my pharmacy’s phone call or my phone call and made no effort to remedy the situation. Total joke. I’m going to a legitimate dermatologist’s office and I suggest you do the same because this place is a joke.

Let me start off by saying that this is the first time I have ever reviewed anyone or anything. But, I feel like it would be wrong of me not to warn people not to come to this practice.
I saw Dr. Torres only once about two years ago and he was very pleasant and knowledgable. I don’t have any problems with him specifically, but more the way his office is now run and the doctors he currently has practicing at the office. Dr. Torres rarely actually practices at Derm Group as I believe he has opened other offices. Let me tell you, it shows. When I first came two years ago, the office was beautiful and well organized, it now looks horrible. It’s messy and it looks like they are moving out.
More importantly, I made two appointments recently and both were canceled. The second one, no one had the courtesy to call me before I came in. I came to the office, and the reception people had no idea where the doctor was or whether any doctor would be showing up that day. I asked for Dr. Torres’ contact information to send him an email, and was refused anything. They directed me to the website which has no way of contacting the doctor. I then asked for my records, and they said they couldn’t without a doctor, like some weird Catch-​22.
Anyway, I will never go back and luckily I have found a great dermatologist elsewhere. It is scary when your doctor’s office is that unprofessional, does not make you feel comfortable to go to them for medical advice.

I was there last year I had an appointment with Dr. Torres I liked him. This year I found out he only does surgery now and was replaced by a young woman. The visit went ok but had a question about the cream she prescribed. I telephoned and left a message for her to call me. She did not someone in the office who was not very educated and was answer or think she was answering the questions. When I asked her to let me speak to the doctor she kept over riding my question by trying to explain what she was saying. Told her to have the doctor call me. Later that day the same person called with another explanation. I was surprised I will not see any doctor who will not speak to their patients with questions or concerns. I would not recommend this place to anyone! Unless you do not care who is treating you.

Where do I began on my horrible experience here…
I visited Dr Torres’s office last September to have three small tattoos removed. The first session there was pleasant as far as the in office experience goes, but I saw little results. Two of the tattoos are black and the third is blue. I noticed the blue was actually brighter.
I made an appointment to have my next session six weeks after the first. This one was canceled by them a week before the session. They said that they rent the laser machine from another company only once a month and that the laser matching would not be rented that month. If have to wait another. This happened a few more times.
Tattoo removal is done every six weeks. My first session was in Sept 2011. It’s now August 2012 and I’ve only had three treatments. You do the math…
I was in Asia in April and called to cancel my appointment (first time as I’m eager to get these removed). I called using my Skype account and the guy working the front desk took note of my cancellation. Once I arrived back in the states, I had a voice mail saying I had missed my appointment and the session was still charged.
My last straw with them was last week when they canceled on me the day before my appointment. On top of all of this, they are very rude.
I found a new place that a friend referred to me. The owner is very pleasant and I had an amazing session. She informed me that the laser used on the blue was incorrect. She used a laser for black ink and a separate one for the blue. I can already see the results. To top it off, this tattoo removal is much cheaper than the other. Dr. Torres charged three times as much as the new place I’ve found.
Do not see Dr Torres for tattoo removal. I never felt welcome there. They were way over priced and the results were terrible! I feel my time was wasted and I’ve been ripped off!