New Village Cleaner & Tailor

The current owner is great. He’s always so friendly and remembers your order without you having to present the ticket.

Terrible experience! I have been using this dry cleaner for more than 4 years and have spent about $ 100/​month. They recently lost my shirt, and have treated me horribly as I have tried to recover the lost shirt (one of my favorites) or be compensated (only $ 65!). I brought in 3 shirts, and I picked up 3 shirts. When I opened up the shirts, I realized that one of the shirts that came back was not mine. The woman who works at the counter insists that they did not lose my shirt or mix it up with another customer’s clothing. She continued to say they never make mistakes, and flat out accuses me of lying and acting deceptively. Anyway, I am sitting here with a shirt that is not mine, not my size, and not a brand I wear or have ever heard of. The woman at the counter had the nerve to tell me that I switched the shirts. Additionally, she would not let me speak to the owner. I am at a loss, but so are they as they lost a very good customer!

Received my shirt back from this cleaner and noticed my shirt had a brown dot like a previous Unilocaler had commented. Brought the shirt back thinking they would take care of it. Informed by the young lady that the shirt was laundered and laundering does not remove spots… Seriously? Wait. It gets better. she then asked to remove the spot (a spot that was not there to begin with) would I like to have the shirt dry cleaned. If it was possible, I’d give this place negative stars!

i’ve been a customer for 6 years under 3 different owners. the first two owners did a pretty solid job. the current owner, however has been very disappointing. last week, i went to pick up a relatively new and expensive shirt. when i examined it, i saw brown dots all over the shirt — these dots weren’t there when i took the shirt in to clean a little ring around the collar. rachel, who works the front desk, immediately recognized the dots and said that it was their fault and they would fix it. so a few days pass and i pick up the shirt. the dots are gone. however, the shirt now feels like someone grinded down the shirt using sandpaper… the shirt is now thinner, and lacks the texture that he had prior to the last cleaning — it literally now feels like a 5 year old shirt. so i bring that up with the owner, and his immediate reaction is to call me disrespectful for suggesting that they messed up my shirt. there are several cleaners within a 1 – 2 block radius of new village cleaner & tailor… after being a customer for 6 years, i think its time to switch to another cleaner.

I recommend. I took a very expensive wool coat here to have relined. It took less than a week and the price was great. The quality was fantastic. It looks like it was the original lining. The labels were reattached and all inside pockets and details were intact.
Thank you!!!

Perfectly acceptable cleaners. I doubt that I would go here if I didn’t live right around the corner. They are quick, and they deliver.