Manhattan Mini Storage

Highly recommend. Very nice and easily accessible facility. Every staff person I met was helpful and friendly, as was everyone who seems to rent a unit in the building! Arleen was very helpful in getting my initial account set up, and Ben was great when I had to close it out. All of my items were in the same condition when I left, and the free move you get in the beginning is a great deal.

Manhattan Mini Storage was great, until I wanted to leave. I had a few thousand dollars worth of furniture that I no longer needed, and when I told them I wanted to end the contract and asked for help finding a charity to donate my furniture to, all the great customer service stopped abruptly. Not only would they not help me find a charity, they would not let me leave the keys there for a charity to pick up, so I would have to wait at the storage unit during the several hour window that Salvation Army might come by. I asked if I could give the keys to Salvation Army myself, and again, they said no. I asked them if I could pay them to just dispose of the furniture, and they said it would cost something close to the cost of the deposit.
After failing to find a charity that would pick up my furniture over the weekend (I travel during the week for work), I came back and offered to pay them their crazy fee for removing the furniture. They said no. I offered to forfeit the entire deposit to avoid the inconvenience of renting a truck, and they told me they would have to send my account to collections, which would of course hurt my credit score.

Pleasantly surprised with my experience here so far. In a business like storage, you typically expect bottom level service, but you can tell right away that Manhattan Mini Storage puts extra emphasis on their customer service experience. I was first helped by Fabeion over the phone, who was great in running me through the process and all of the offerings. He also helped me coordinate movers to get all of my belongings into storage in the same phone call (the whole process took minutes).
When I went to the actual local facility at 260 Spring to fill out the paperwork, I was met by Lisa at the front desk, who couldn’t have been nicer. She walked me up to the unit itself, and ran me through entire process of entering the facility and locking the unit, and then afterwards got me through all of the paperwork in an extremely efficient and pleasant manner.
Couldn’t have been happier! Thank you!

This place is wonderful! Nicholas Charles helped me every step of the way and he was very kind and helpful. I definitely recommend him if you need assistance! Not only is he a sweetie, he’s handsome too.

Andrew and Carlos were very helpful. Thanks! We definitely would recommend this place. The storage facility is very clean, safe and well-​run.

I had fantastic service from this place. I needed to find storage ASAP for my stuff since my sublet fell through. I called to make a reservation and 2 hours later I was bringing my stuff to this place. There was a misunderstanding with my reservation and Patrick and the manager DelRoy took good care of me finding a new locker for my stuff even though they were overbooked. Patrick served me a coffee and helped me through the paperwork and DelRoy helped me move my boxes into the upper locker. I mean — these guys went above and beyond the call of duty. You don’t expect this type of professionalism for a storage place, but they are a first class facility hence deserving my 5 star rating.

I couldn’t find a new apartment before my lease ended and got a locker to store my furniture for a month. I think the price was reasonable and the teller set everything up in about an hour. There is always someone at the counter, ²⁴⁄₇.
When I left, I lost my card and it was a week into another month I had already been charged for. I remember seeing a sign that required 21 days notice of move out. I was sure there would be problems, certain they’d charge me an extra month and throw all sorts of fees at me. That was not the case at all! It cost $ 10 to replace my card and the remaining locker time was refunded.

Your stuff is definitely safe here, but the staff is usually pretty snippy. I have rented here for 8 months. A few staff members are nice but most are very machismo and arrogant. I feel like every time I ask about car service, or the bathroom key, or where are all the carts, they want to bite my head off with anger. Is it because I am female, or because I interrupted your computer solitaire game? I get this attitude from them whether they are insanely busy with other customers or not. They often do not have enough carts. They charge for using the dumpster. In other words, they charge you to store your stuff and they charge you to throw it away.
Nice facility but explore every other option before signing up. I was thinking I would move my stuff to a smaller unit, but now I just want to get all my stuff out and be done with the place.