Manhattan Mini Storage

Had a great experience getting closet! Just walked in and I gotta give a shout out to my girl Francia who is the real MVP and was super helpful. I broke out my excited dance. Manhattan Mini Storage is where it’s at!

By far the best Manhattan Mini storage in New York City. Cynthia Cabasa and her assistant manager Stanislav Plyam have gone out of their way time and time again to help me with all my storage needs. There are many Manhattan Mini storage is in New York City but the 161 Varick St. location is definitely the way to go five stars woo hoo!

My husband and I down-​sized from a large unit to 2 smaller ones. After several years we realized that we didn’t need more «stuff». It was somewhat stressful having to go thru things and discard the unnecessary. Nevertheless, Cynthia (forgot last name) helped us work thru the process in a professional, considerate and pleasant manner. She took the time and patience to explain fees and changes. What a treat to have such good customer service and with a smile! I hope Manhattan Mini appreciates employees like Cynthia.
Thanks also to Kimi who seems new but was friendly and courteous.

Brent was absolutely awesome!!! Professional, very friendly, and went way above and beyond to help my wife and I transfer a lot of boxes and furniture to storage. We have been using the taxi service for over a year and a half, and never had any problems, but given Brent’s level of service and his great personality, we just wanted to give him a well deserved THANK YOU!!!
Dallas

I had an awesome customer service experience in this location. Cynthia, Valencia and Wendy were all extremely helpful and accommodating throughout my reservation, move in, rental time and exit at MMS. It was so refreshing to have people that actually wanted to make my experience better!

If I could give a lower rating I would. I signed up for storage a month ago and still haven’t sorted out the billing issues. The day I signed up their billing system was down. Since then I have had unauthorized charges to my credit card in the amount of $ 200, credits and inaccurate billing statements. I’ve been continuously told that they will rectify the situation which has yet to happen. When I’ve complained the rep has always blamed THEIR billing system instead of taking responsibility and actually fixing things. I really don’t understand how things could have gone this wrong for so long. If I hadn’t moved my stuff in the day I rented, I would have told them to forget it. I’ve phoned the corporate sales office and left a voicemail to see if that will finally right things, but given my experience thus far, I’m not too confident. Manhattan Mini Storage, if you’re listening, please iron out your billing system. You are simply too big of an organization to be having these type of blunders.

I was helped very well by one of the gentlemen working there (ooof forget the name!) My locker was a bit wonky and he fixed it. I’m much obliged that they took my concerns to heart. It is what it is, and its decent storage if you get the right locker!

It’s a clip joint. You show up expecting one price and you find out that the price was a lure, a trick, a bait-​and-​switch. But most people in the position to be using this place are rich enough that money isn’t the issue, so they get away with it.
EDIT: A day after I posted this negative comment a rep from the company apologizes. It’s nice to apologize but you have to realize that you are paying this company to monitor social media in order to keep their public image tidy. You pay for that stuff. This is a building that you store stuff in, all that ad overhead is pure expensive nonsense.

I started renting at the Vandam location a few years ago. At first I dealt with Delroy and Bevin when I opted for a larger room. They were both extremely helpful and tried their best to accommodate me price-​wise. I have also had the pleasure of dealing with Dante and Wendy. Now, if I have any issues, I ALWAYS go to Wendy who is smart, eager to assist and a very pleasant personality. She knows how to multitask and listens to the needs of her customers. Sadly, Delroy, Bevin and Dante are no longer at the Vandam location. Dealing with Jose is the most frustrating experience one could ever have. He continually apologizes and is very polite but he knows NOTHING! I have written comment cards, asking for a response, and I have yet to hear from anyone at Manhattan Mini Storage regarding same. I notice that Wendy is pregnant and my hope is that she returns to the same location. It is painful trying to talk to the inept, uncaring employees there now! And, the prices go up each year considerably. Nothing is improved but the prices increase. There are rodent droppings in my storage room and I am told, «we don’t have any mice here». Well, then why are there traps near the elevator on all floors?!? I am trying to avoid using their services. My friend rented in Chelsea and after many years, the storage space was nearly as high as his rent because of the aggressive storage rental fees!

I work for a moving company called suburban solutions and had the pleasure of moving into this facility. After visiting the first unit, the client and our team of movers decided that we needed something slightly bigger, and Wendy was very accommodating. She was upfront and told us that she was optimistic that we would be able to find a larger unit, but that she couldn’t promise it (I always appreciate that kind of honesty paired with optimism). After speaking with her boss we were relocated to a unit which was the perfect size. Wendy was incredibly warm and an overall delight to work with.

Some of the staff are wonderful but others are incompetent and try to overcharge you.
I used to have a unit with them on 58 street which is closing. they moved me to Varick street, wrong movers, wrong unit and wrong (higher) price! They would not refund my security from the first more expensive unit. They are holding a $ 157 deposit on a $ 52 per month unit.
Delroy and Wendy were super helpful in straightening it out but the others are clueless.
Then some staff member puts a lock on my unit! Another irritating mix up!
I hope some day to downsize and get away from Mini Storage altogether.

I rented a storage unit at this location yesterday, Wendy was very pleasant, friendly and informative. She shared with me a lot of helpful information about how the storage works. The whole process was very smooth, I was in and out in a few minutes. I would recommend this location to others that are looking for storage space, it is very conveniently located in the W. Village. Thanks again Wendy for your great customer service.

Just a quick word of extreme praise for Cloyde at the 44^th Street/​West Side Highway location. Incredibly helpful, well mannered and solutions-​oriented. It is now my second space at this location in two and half years and he’s helped considerably make me feel better as a customer. Thank you, Cloyde.

I work in Tribeca and my company has been using this location since the summer of 2012. Thank You Team VARICK!!! Delroy, Andrew & Dante have always been a great help and catered to our needs. The staff has had a few changes the past few months but they still remain to keep giving great customer service!

Very helpful customer service!
When I checked out yesterday, I had all my stuff on a cart right outside the lobby. To hail a cab, you have to go around the corner (the street is pretty empty). It took me about 10 minutes to get one, and when I finally did and came back to my stuff, my ski jacket was gone! I immediately thought someone had stolen it since the area is pretty sketchy, and panicked because I couldn’t stay to ask for help since the cab was waiting for me. I quickly asked the employee at the desk to write my cell phone number down so he could call me if he found it. On the cab ride, I called the storage and asked the employee if he could please look for my jacket on the floor my storage was on in case I had dropped the jacket instead. A little while later he called back saying he found it! I was so grateful and embarrassed.
Thank you Jose!

Thank God for Andrew at Manhattan Mini Storage. While all my experiences with customer service (via phone, in person, etc.) have been very positive, I can’t say enough good things about the level of assistance and support Andrew provided in my time of need.
When I discovered that the apartment I was supposed to move into had a terrible bed bug infestation, I had to scramble to find a place to put my things while looking for a new place to live. I chose this location based on its proximity to the apartment I was moving out of, and hired movers on craigslist (which had always been more hit than miss for me). They were terrible, and tried to make me give them money for four hours of work after only two hours, before completing the job. In addition, they tacked on all these fees ($ 40 gas, $ 30 for tolls, $ 20 for ONE box, etc.). It was overwhelming, but Andrew had my back and stood up to them on my behalf, even offering them ten boxes for the one they had used. Then, while I was in the office, they dumped all my stuff on the loading dock and drove off without finishing the job, even though I had paid them for four hours. We were all appalled. Andrew helped in every way possible.

Have been at this location for many years now, what a change, when I moved to a smaller space, Alicia was incredibly helpful and when I went back and searched for awhile for the exact «closet» I wanted David was incredibly helpful and patient. Moving day and they were very busy, yet David and his fellow employees made my move smooth and easy! What an improvement!

As a someone who works in the customer service business I truly appreciate great customer service, but please don’t expect that at this location. I still continue to rent a room here due to location and need! But I have to tell you I HATE when I need to deal with anyone there. On the few occasions I need the employees to actually interact and provide me with service, I have been UTTERLY disappointed with the lack of service I receive. The employees are rude… one 2 occasions I’ve been told they are to busy to deal with me and will call me back… to busy to deal with me? Who says that? And of course I never get the call back… Often I need to walk over to the location to get ANY type of service and even at that they’ve huffed in my face, as though I am bothering them… At one point I wanted to switch to a much larger unit and needed to complete paperwork to get the move started, the first «lovely» emp I dealt with told me that was to much work and I need to come over and just get it. Clearly pissed I called back and spoke with the MGR Delray who promised to send it via email, of course I never got it. I called to inquire where it was and he said «I copied down the email address wrong»… I said «so you didn’t think to call me and get the right one» and he said «no». After 5 times of calling I walked over and picked the paperwork up. Manhattan mini storage needs to invest in some serious customer service training for their employees; topics should include: what is great customer service? the importance for following up? how to build relationships with your cilents? and no should never be a word you freely use! Manhattan Mini I am actively looking for other options in NYC because this experience is HORRIBLE

Oh, boy, this is too much fun!
My wife finally settled with these clowns for $ 100, and extracted an email from them as PROOF that they’d received her check, and closed the matter.
TODAY: SATURDAY: EIGHT O CLOCK IN THE MORNING
robo dial cell phone call from guess who???
You know something? there are a LOT of storage companies out there.
Why deal with incompetent @ssholes if you can avoid it???

SKETCHY!
Let’s put it this way, I NEVER go to storage alone, nor should you — buddy up…
People are doing some wierd things in storage… I sware the guy next to my unit is living in his.
Look it is a necessary evil… just be alert.
There is a really cute café accross the street called Mae Mae that gets me through.