Manhattan Center For Dermatology

Dr. Sue Ann Wee has taken care of my skin for several years. From acne to botox, Dr. Wee has shown consistent results. She undersells herself, but she always delivers with well thought out injections. Her credentials are top notch and she’s willing to chat with me about the latest derm research so I know she’s on top of things. A+

DR SU ANN WEE WAS ONE OF THE WORST EXPERIENCES I HAVE EVER HAD IN A DOCTORS OFFICE IN MY LIFE!
I WOULD NEVER EVER GO TO HER, SHE IS NOT A GOOD DOCTOR AND HAS NO EMPATHY, RUSHES YOU, TAKES CALLS DURING YOUR APPOINTMENTS, JUGGLES PATIENTS AND MADE ME HUMP THROUGH HOOPS TO GET MY MEDICAL RECORDS WHEN I AM ENTITLED TO MY MEDICAL RECORDS. PERIOD.
This office is SO disorganized, and unprofessional — it’s scary. I was referred by a VERY CREDIBLE DOCTOR at NYU. I was then scheduled on day that DR Wee was not working?? WHO DOES THAT? The office PA ALLISON treated me! She was WAY more competent and caring then DR Wee. I rescheduled with DR Wee, she was juggling my appointment with another patient, who was quite unstable. There was CONSTANT Knocking at the door by her very immature and young assistant which was alarming as I was sitting in her chair suffering from a big Knee infection, two knee surgeries later, with bacteria on my knee, it was quite startling. DR Wee mistreated me, and misdiagnosed me. SHE gave me an «an UNNECESSARY «shot of a steroid directly into a scab without taking the proper time to look at, IT blew up my knee (major inflammation), and caused me a great deal of PAIN, this is after asking her repeatedly if there was «any chance of making my already painful condition worse.» I then called her nasty office explaining that my symptoms had worsened, I was told to come in, upon arrival, Dr Wee refused to see me &told me through her receptionist to head to ER, if my symptoms seemed to get worse.
STAY Away, DR WEE is greener than green. I am considering reporting this to the health board as went I went to a real dermatologist they were appalled I was not put on anything orally for this infection as it IS quite serious, this is amateur night. HER OFFICE IS TERRIBLE Too, I guess it stems from the top. PS– The wait is well over 2 hours.

My go to person is Allison Santhouse. I can’t say enough good things about her. I rarely make an appointment if she’s not working. I’ve also seen Dr Kriegal who is great too.
The office staff is nice and efficient. There have been a few times I’ve gone there where the receptionists haven’t been helpful… but that’s rare. The head of billing is also stellar. He spent time reviewing my invoices with me in person when I thought charges were incorrect.
I won’t go anywhere else.

Dr Yoo was amazing but the office stuff was dishonest and not cooperating with payment issue. They charged me twice but took a several weeks to get a refund. They said they don’t have transactions on file. It’s very disorganized.

I agree with Joseph C’s review. I had problems with billing for incorrect procedures. I just went for a check up and got billed for tests. what? Worse, when I asked for copies of my own medical records, they kept telling me nobody in records was available and refusing to send me the records. That’s illegal. Pass.

Dr. Yoo just cut a giant cyst out of my head and was very nice and did a great job. The procedure was very fast and she checked if I was in pain every few minutes.

They billed me for a procedure which they never performed and their office staff is either incompetent or dishonest.
The medical care of the physicians at Manhattan Center For Dermatology is OK. However, there office staff and billing people are totally incompetent. I went in for skin cancer screening, which was covered 100% under my Insurance «Well Care». However, the PA or the office staff incorrectly coded the bill as «Medical Diagnoses» rather than Preventive Care. I spoke with the PA (Alison) about removing a skin tag. However, since that was not covered, I decided against it (I DID NOT HAVE THE SKIN TAG REMOVED).
Somehow, they billed the Insurance for both a diagnostic visit and skin tag removal. When I received a bill for the co-​pay amount. I immediately called the Insurance company, got an EOB (Explanation of Benefits). I then contacted the office staff at Manhattan Center For Dermatology. Explained that they had incorrectly coded the bill wrong and also billed me for service I had never received (IE the skin tag removal). I explained to the woman, in detail (as above) what they did wrong with regards to billing.
At that point I thought the case was settled. However, every 3 to 6 months I would receive another bill in the mail. I will call up and speak to another «office manager». Three months ago I received another invoice. I promptly called the office and this time explained to a Michael, what had gone, he assured me that the error was their part and he would resolve it. I said, if they did not, I would be reporting them to the New York State Office of Professional Medical Conduct (OPMC). Today in the mail I received a letter from a Collections Attorney «demanding payment» .
So in addition to warning potential patients about Manhattan Center For Dermatology’s «nuisance billing» (hoping most people don’t bother looking at their bill and just pay them). I will be reporting this office for unethical behavior specifically for billing me and the insurance company for a procedure which they never did.

Santhouse was the only dermatologist of 6 to correctly diagnose me after literally 13 months of having a significant dermatological issue. There was some confusion with my insurance, but Santhouse personally helped to resolve it, which I really appreciate. I would definitely recommend her.

The docs here are wonderful, but I guess they’re overbooked. Any time I go in I’m not seen until at least half an hour after my scheduled appointment time. It’s not unusual to have to wait an hour. It’s a problem I wish they would address.

I was given an appointment for 3:30PM to see Dr. Sue Wee. I arrived 10 minutes early at 3:20 and was quickly given a room once I filled out new patient forms. An hour later, I was still sitting naked in a gown waiting to be seen by the doctor. Considering I was away from my office for nearly 2 hours I had to search for the assistant and let her know I needed to leave and have my insurance co-​payment refunded. The fact that I lost the entire afternoon of my work day and wasn’t even apologized to is beyond me. The assistant asked for more time and frankly I don’t like feeling rushed during a doctor examination. There was literally no other patients waiting to be seen. What was going on? I made a standard appointment so it wasn’t like I was being «squeezed» into a schedule that was fully booked. Again, upon leaving and processing a refund of my co-​pay, no one seemed to care. I was boiling with disappointment and decided that I would never touch foot in this place again. The lack of consideration is appalling and the further lack of customer care isn’t worth my time. I see other people reviewed that they actually returned based on the doctor’s reputation though the wait could be 2 or more hours. Is this place a walk-​in clinic or triage center? This is specialized medicine so shouldn’t there a higher standard of professionalism. To be clear, a doctor’s reputation is and should be directly tied to the office that they run (inclusive of front desk support and medical assistants). People visit doctors because they are concerned and anxious about their health and I don’t think it’s right as patients (old or new) that we make excuses because a doctor appears to be in high demand. Each one of us should be given the same attention and respect at every visit. We sign hundred of forms telling us what our rights are and who we can’t sue if negligence ever happens. So why aren’t private offices held to such accountability when it comes to our time and comfort. I reiterate, the office was empty so it wasn’t a «crazed» day. It isn’t fair to put people through long waits if you have appointments made appropriately. This is a huge city and I strongly encourage everyone to do their homework and find doctors, specialized or otherwise, that will care about your well being long before you reach the examination table and time thereafter. There are other highly regarded dermatologists in NYC and they will see my hard earned dollars. This office won’t ever see me again. To management, I’m not one to complain without solutions so please understand that for instances where patients aren’t ok with being seen 1 – 3 hours after their appointed time, start with a verbal apology and attempt to rectify the issue there as opposed to shrugging your shoulders and saying «hey, we’re processing your refund. good luck.» Unbelievable.

I made appointment with Dr Wee for skin check first apointment had to wait an hour when i tried to come back had to wait over 1hour 30minutes and gave up and left tried to go again today ⁴⁄₁ and the office was SO HOT and they made me wait 2 and 15minutes hours and I sitll was not seen and walked out again. I will find another skin DR for my follow up and I suggest to anyone who values their time to avoid this place at all cost.

The woman at the front desk was a little rude but otherwise I love the doctors and staff. Dr. Schneider and Dr. Kriegal are very nice and knowledgeable. I would definitely recommend for anyone seeing either. However, I primarily see Dr. Schneider and am loyal to her. Dr. Kriegal helped me with a specific problem and definitely eased a lot of discomfort I was enduring.

I have been seeing Dr. Wee for years and really appreciate her thoughtful care of my skin since I struggled with acne for many years. I bounced around between dermatologists for a while being left feeling like I was getting bad advice/​prescriptions that were not helping or even making things worse. I highly recommend Dr Wee for medical and cosmetic needs and have had a number of different procedures with her based on her advice that have really turned my skin around.

Dr. Jane Schneider is great – very thorough and pleasant. The one downside of going to this facility has been the long wait times to see doctor each visit. It’s never been under one hour.

I was prescribed very expensive medication, even with insurance was hundreds of dollars. Was hoping the doctor would be mindful of budget. Called back to speak to the doctor and the receptionist hung up on me twice. I’m not happy with that kind of customer service and I won’t be returning.

I went there to see Dr. Kriegal. Instead I saw his assistant, who then prescribed me bleaching skin for my face when I explained I had dark circles. I was very disappointed. His Assistant did not touch or examine my face. I told her the issue, she filled out a prescription and sent me on my way. Oh, yeah and then she said «Please come back in 6 weeks for a follow up» I never returned.
I gave them two stars because their check in procedure was fast and fun!

This review is for my dermatology visit.
The offices are very run down and definitely need a renovation.
I saw Dr. Yoo and I have to say that for the amount of money charged and time spent this place is highway robbery. They were upfront on the cost but felt that they really prey on someone’s desire to not look hideous. They removed 4 skin tags, 2
on me and 2 on my husband, it took 2 minutes for all 4 tags that they charged $ 500. Highway robbery!
The receptionist was pleasant and Dr. Yoo is very knowledgable and pleasant but they really, REALLY need to reevaluate their cost structure. A skin tag removal that takes 20 – 30 seconds should not cost $ 125/​PER TAG. It’s almost like they don’t want you to remove it and use their services.
You are better off calling ahead because pretty much anything you want done will be considered ‘cosmetic,’ and will cost an arm and a leg.

The office is disgusting. Low ceilings, beige for days & stained couches. I thought I’d taken a portal into the land that taste forgot. This is a medical institution; feeling uncomfortable to sit down for fear of catching bed bugs should not enter the equation.
Worse, yet, I waited an hour past my appointment time and then the care I received was cold and lazy. I felt like PA Santhouse was ready for her day to be over and for me to be out of her hair. She didn’t listen to my concerns and she made me feel silly for wanting to discuss various treatment options. Please leave your $ 50 copay and go.
Don’t go here.

Worst doctor’s office experience I’ve ever had. I was visiting for a routine skin check, and then a follow-​up biopsy. Both times I waited over 1.5 hours before seeing a care provider. My first appointment was right after work hours and the office seemed very busy, so even though I was very frustrated, I gave them as pass. The second time was in the mid-​afternoon and there were only three others in the waiting room. The receptionists were sympathetic but seemed unable to change the wait situation. Once I was finally in a medical room, both times it was dirty and messy. Not just some stray dust – overflowing trash cans, grime on the desks, and dirty floors.
Once I finally saw Allison Santhouse she was very brief and rushed. I had to call attention to one spot on my arm that was concerning me. She almost immediately started selling me on cosmetic dermatology to get rid of my «signs of aging,» which she super helpfully pointed out to me! Sorry but when a 27-​year-​old is in your office to try to avoid skin cancer, maybe don’t tell her she’s getting old and needs to start thinking lasers!
I then had to hound the office staff for the results of my biopsies. Although I understand that biopsy results can take up to 14 days (even though one nurse at this office told me 5 days and another said 10), on day 15 I was fed up. It’s stressful enough to wait for lab results telling you whether or not you have cancer; no one deserves to also have to repeatedly call a doctor’s office to remind them that you’re waiting.
In short, I will never ever ever go back here, and I highly recommend you seek another provider for medical dermatology.

The reception staff are very friendly and efficient but what makes this place truly rock is Dr. Wee. I’ve been to dermatologists who fly through their appointments as if you’re a nuisance due to the numbers game involved in maintaining a successful practice in Manhattan. Dr. Wee on the other hand is attentive and efficient with incomparable patient care skills. She’s quite simply lovely — as is her capable assistant — both of whom possess smiles that could have made them highly successful orthodontists or dentists really.
Yes perhaps I’m a bit smitten with Dr. Wee, so you may say I’m biased — but it is her professionalism and social interaction skills that originally smote me… And yes her heartwarming smile and manifest good looks add to the whole experience — to say otherwise would be a lie, but you’ll want to see her because discussing adult acne or some other equally mortifying topic seems so easy in her supportive presence.
And best of all my face just looks friggin that much better due to her talent and attention to detail. Just one cautionary note — the office policy is to take your credit card imprint — as is the case with more dr’s offices these days. Once you meet Dr Wee this will seem like a minor nuisance in comparison with finding another «favorite doctor» here in the city — no easy chore. In this day and age where seemingly 2 out of 3 doctors have all the conversational skills of an Aspergers meet-​up, it’s good to know that some practices still have that rare thing — a brilliant physician who can actually talk to you.