Lowe’s

If you’re thinking of going to this location of Lowe’s: don’t.
Spacious and new to the neighborhood, one would think that this store would be well staffed and well stocked. You’d be wrong on both counts.
My mother was looking for a lighting solution over her bookshelves, so we decided to take a look at options for track lighting.
The associate who offered to help us looked about 16 and had all of the energy and presence of a fern.
She was soft spoken, and showed zero initiative to share information about the lighting I was asking about. Every time I asked a question, there was a silence as she stared at me cluelessly, perhaps trying to drum up some iota of information in her head, or, just as likely, wondering if I was really there or a hallucination she was experiencing because she was stoned.
Rather than giving me any overview of what was entailed in setting up the track lighting, I was forced to ask 20 questions, filling in any gaps myself. Despite this heel dragging customer service experience, I was still eager to dig in to a project. I told the clerk that we should start gathering the necessary items and try to get a ballpark number for the cost. She blinked at me again as if I was a pink elephant.
Finally acquiescing, she left to get a basket. Ten minutes later, she was still a no show. I walked over to the front of the store, grabbed a cart, and came back 30 seconds later. Where had she gone?
There was another clerk nearby behind a computer. Needless to say she was not much more help. Asking if she could help us, she said it was not her department, but finally managed to call and inquire. «Hey. Some guy is here and said you were helping him. Are you coming back?» Well, that did some it up.
She came back moments later with some random light bulbs under her arms and stared at me. «Hi. You said you were getting a basket?» «Oh, yeah.», as if reminded of some nagging item at the back of her head. «OK, well we were walking through a track light installation. I managed to get a cart. Can we collect some of these things?» Immediately it was clear that the first key items we wanted were actually sold out but she was going to check the computer to see if they were available some other way.
I can only imagine that she disappeared to a stock room, sat on a box, and was texting her friends about how lame her job was, hoping we would leave. Or maybe just again forgot that she was interacting with a customer at all.
I can only hope that I can be as fortunate and forget about this experience entirely myself.

The reason I’ve decided to give three stars is because the staff generally is good, but the system the computers have let them down, thus resulted in discounts after discounts. I stood in line of 10 mins and got a discount because the lady couldn’t figure out the system. Also, they screwed up my delivery and got a 10% discount. If they function this way, they won’t be able to keep the store open, rent wise. Anyhow, the delivery bit is a bit sketchy because it’s not a in house delivery company, it’s contracted with another delivery company, FYI! Still waiting for our order to arrive as in write this…

Good selection of merchandise for home fixers. Good service. One floor only.
Not very busy, so it may not last.

The space is limited but they do mention that there are many other items available to order.
My issue is that I am ready to redo my kitchen — new cabinets, countertop, appliances, doors, floors — but I can’t get a reply from the sales associate. I have stopped by several times — they were «so busy» and unable to help at the moment. I made an appointment which was fine. I followed up with emails with what was asked to give me an idea of cost. I never heard back after 3 more follow up emails and a final store visit.
It seems like a fine store — you are greeted when you enter. And I’ve had associates approach and ask to help. Are they that busy? Perhaps — but a response to emails or phone calls would make me hang in for a bit (though I think I’ve hung in long enough — 6 weeks!). But if you can’t acknowledge a phone call or email… Home Depot here I come…

Terrible store, no stock and stock not being replaced. Very poor selection. What’s happening to Manhattan retail, what a mess.

This location is terrible and filled with associates who know absolutely nothing about the products. You would think that it being the grand opening there would be a whole host of associates to help in every department with a plethora of knowledge to help you. Well you would be wrong, when asked for assistance in the bathroom dept, we were told there «no one is working in this dept today» or my personal favorite «this is not my area» then proceeding to walk away without even attempting to help find you someone that can. Or how about «where are the screws?» only to receive a «I don’t know.» I was overhearing a couple asking for simple wiring for their lamp and the associate brought them to the nuts and bolt section while the customers are telling him this is not what we are looking for repeatedly. Save time and go to Home Depot where employees know what they are talking about.

I was just in your store trying to buy a blind for a window. Not one associate offered help. I was walking around the area obviously looking for a product. Mind you there were at least two to three associates in the area. One was helping a customer but could have easily asked if i needed assistance. Needless to say I am on my way to Home depot.

Don’t believe their website when it comes to what they have in stock. I’ve looked up 3 different items. The web said they had all in stock when in fact they had none of them.

The selection is truly pitiful. Why would anyone voluntarily go to a store that has maybe one-​twentieth the selection of Home Depot in Manhattan? I really don’t get it; there are rarely life-​or-​death home renovation emergencies, so no one is going to rush to Lowe’s to get something they ABSOLUTELY NEED ASAP. They’re going to go to Home Depot to select the exact thing/​brand they want out of hundreds of choices. No one is going to go to Lowe’s on the Upper West Side and choose between a selection of two toasters; they’re going to buy the best toaster on Amazon. This is a baby-​version of a home improvement store.
The only thing to match the terrible selection of products is the rudeness and total unhelpfulness of the staff. I asked a staff member if they carried a certain product I needed, and he just looked at me like I was inconveniencing him. He sighed and said he’d be back with an answer. I waited for five minutes and then just went home to order the product on Amazon.
This store is a disaster. Hopefully it will be replaced by something of actual value to the neighborhood someday.

We purchased a washer/​dryer with extended warranty. 1 month in washer stopped working. I spoke with 8 different people at Lowe’s customer service and kept getting bounced to others or promised a call back. Of the three who were to call back, one did, and the information she gave me was inaccurate. I had to call them back countless times. I was also bounced to three different stores where the manager was supposedly going to arrange a re-​install of the washer after they determined that it was the installation that failed and not the washer itself. I finally returned to the store in person on the upper west side and was there for over an hour waiting for the manager to help the customer service representative who did not know how to process the re-​install. When it was finally done, I received a call that evening from another store (one that we had never dealt with) indicating that a service rep would be coming the next day. That was a mistake as nobody showed up. Finally after several more calls, the re-​install was done. Not one person I spoke with gave me accurate information, called me back, or followed up. The only positive was that the counter person at customer service in the store was very nice (even though she didn’t know how to help me).

Where is other ¾ of the store. Maybe it is just me… but I was hoping for a full Home Depot /​Lowe’s type of store and this is just cherry picked little sections. So when you come here, expect only a partial store to the grand selection and services you would normally find. What they do have is decent and well priced, it is a just very limited selection in my opinion.