L.K. Bennett

Upper East side /​Madison Ave store — quite possibly the prickliest saleswomen I have come across. It’s like they are trying to scare customers away.
Columbus circle store — pleasant, very helpful service. One lady took down my information to look for a pair of shoes, called around and found them for me.
Love the shoes but will not shop at the Madison Ave store again.

Upper East Side Location Review: TERRIBLE TERRIBLE customer service. I mean some of the worst I have ever experienced (especially given the intended image of the brand and price point of the merchandise).
I purchased a pair of $ 700 boots and a $ 400 wrap from the UES location, which at the time of purchase I was unsure about due to fit and style, but was encouraged to buy by the salesperson helping me, Sandra, as she explained I had 14 days to return and if I got home and ended up not liking them, not a problem… just return. Once I got home, I decided to keep boots and was still unsure ab wrap on day 14 so I called the store asking if they wouldn’t mind giving me one extra day to decide and get a friends opinion that was coming over for dinner that night. They were not happy I asked this and said absolutely not and under no condition would they accept the return. They were quite rude about it and after we got off the phone, I decided I would just return both items, as I can find $ 700 boots elsewhere.
I rushed to the store to get there before they closed and when I arrived, the saleswoman greeted me with a HUGE smile, but upon realizing I was returning something, she became very cold again. She took the receipt from me, and very snidely asked me why I was returning the items. It was like she was angry I was making a return. Then when she actually looked at my receipt, she said I could not return the items because I was «outside of the 14 day return policy». I explained to her that I was not outside of the 14 day return policy, so she proceeded to actually get out a calculator and calculate 16 (date at the time) minus 2 (date of purchase). Once she realized 16 – 2 is in fact 14, she then said all huffy «well, You’re on the cusp… so I don’t know, I just don’t know». She was trying to tell me that because I was on the «cusp» of the policy she might not accept my return. Mind you, the merchandise was 100% unused and not even out of boxing, plastic wrap, etc.
Long story short, she ultimately accepted the return (she really didn’t have a choice as the items were unopened and it was within the 14 day policy), but the whole experience was just not what I expect from a brand like LK. While I will continue purchasing LK Bennett merchandise, I will never make a purchase at this location again.
I also want to comment on the saleswoman who I originally made the purchase from, Sandra (I think that was her name???) Sandra was actually awesome and had great customer service! I had a lot of fun trying things on with her and if it were just her working there and not the other employees and manager, I would give this place 5+ stars!!! Unfortunately that is not the case)

Terrible experience with this shop! Called to check if they would accept Apple Pay and the staff told me they MIGHT have it. Later she said only certain APP could use Apple Pay and refused to tell me more because «You don’t understand what I am talking about»! — Fantastic customer service!

I’m surprised to see the negative reviews for this shop, since I had a lovely, very positive experience in the store today. I came in to shop for work clothes, and I was immediately greeted and helped to set up a dressing room. The sales associate was helpful and friendly – in addition to bringing me sizes and additional colors for the pieces I’d already picked out, he brought me a few items similar to the ones that were the most flattering on me. I didn’t feel that anyone was pressuring me into buying items I didn’t want or telling me that clothes looked better than they did. I’d never bought anything from L.K. Bennett before, but I love the dress I found for myself there, and I’m definitely planning to return.

Do not shop here. I would give it 0 stars if that was an option.
A friend and I wandered in and only one sales associate would even look at us (she was, however, very nice and helpful). Together we spent over $ 700.
They didn’t have my size in a shoe I wanted so I looked online when I got home and the website said everything was 30% off in stores and online. Nobody in the store had mentioned this to us. I emailed customer service and they had the store manager call me twice to tell me that I was wrong. I sent proof that the sale was supposed to be going on that day and they completely ignored my email. I followed up with the store manager and she said she would have somebody from customer service call me. Still waiting to hear from somebody more than a month later…
Needless to say I didn’t buy the 2^nd pair of shoes online and I’ll never buy this brand again.
Terrible customer service.

Don’t get tricked into giving this company your email address. More than a year after I was suckered into giving them my email at this location (the sales rep promised to personally email when a specific item went on sale… I never received it), despite repeated attempts to unsubscribe and despite personal communication with their customer service staff, I still receive junk email from this store – sometimes more than one in a day.

Beautiful clothes… and that’s about it! I’ve received better customer service from a fast food restaurant. Bought an item offline and decided to return it in store one week later. Staff gave me a hard time about it. I called customer service and they said even though the website has one policy, they have changed their return policy and haven’t updated it on their website and therefore the store was right to give me a hard time about my return. Well LK Bennett, you need to abide by the Return Policy that you post online as well as the one that you mail with your garments. Eventually the store reluctantly returned my item… because they knew they had to accept my return… I was pretty horrified by the way the staff at the store spoke to me and the way the customer service rep spoke to me. For the money that you pay, I would expect courteous staff that are veterans in quality customer service.
I took myself off their email lists, unliked their page on facebook and will never return or buy another LK Bennett item again.

Nope won’t be shopping here again!
Came on a Friday night. Last week. Storming outside. Why not shop before heading home?
Apparently didn’t look high enough class for these folks to even say hello.
I guess the retail world is more classy than me… but I don’t feel like any of us are more «classy» than another. It baffles me. You have no idea who I am or what I do.
I happened to just leave a dinner with the other doctors I work with but since it was raining I had a lesportsac bag and hunter boots and jeans on with a Patagonia raincoat.
They sure heartily greeted the blonde couple that came in after me. I smiled. Almost funny.
So, I gave my business elsewhere that rainy night never again to step into your snooty store.