Krup’s Kitchen & Bath

If i could give them a zero I would. They are very kind on the phone but have TERRIBLE follow through. Aside from the place being unbelievably filthy, the staff will make your projects late. I tried for over 8 months to work with them and had issues every step of the way. Find any other place and save yourself a true headache.

When I renovated my kitchen I chose to purchase all my appliances through Krups b/​c they were the most knowledgeable & helpful — their prices were competitive as well. Recently my 3 yr old Frigidaire Gallery refrigerator died — fridge & freezer wouldn’t keep cold. After weeks of trying but failing to get Frigidaire to compensate me for a new fridge, I went back to Krups and spoke with Mitchell the owner. In a matter of days, he was able to get me a replacement fridge — something that I couldn’t do.
I had a certified tech look at the fridge when it first broke. I was told that there was no way to know where the problem is & that it would not be worth fixing to find out. I spent hours & days trying to get Frigidaire to compensate me for a new fridge — speaking w/​Customer Service Reps & Supervisors then to their Corporate Customer Service Management team. I also took to social media to get their attention & to get this costly issue resolved. Frigidaire refused.
Without Mitchell at Krups this story wouldn’t have had a happy ending.

Stay away from this business. it seems that there are great and really poor reviews. We, unfortunately, feel obligated to post this poor review. We purchased a bathroom vanity back in Nov. 2015 for renovation in January 2016. No one there, including Mitchell Krups, the owner, returns phone calls or emails. All we are asking for is a delivery date and info regarding our order. We get responses like «we are a mom and pop run business» and «I am too busy to answer you.» The mother, Rita, takes calls and actually hung up on my husband. No one can give any info about an order. It amazes me that a business run like this can last in NYC for many years. We had to resort to using our credit card company to reverse the charges.

Two years ago I bought a new Miele dishwasher from Krups. I had previously owned a Miele dishwasher for eighteen years that worked like a dream, but it had gotten old and needed to be replaced. I bought the top line Miele, spending an astronomical $ 3200! for the Miele Futura Diamond. I have had nothing but problems with this machine. I called Krups numerous times, and though Mitch said he would speak to Miele for me, he never did, nor did he even call me back. Once you buy something from Krups, they have your money and obviously don’t care about anything else. I got no satisfaction from Krups or from Miele, and I am pretty disgusted with both the store and the company. Thanks for nothing, Mitch!

NEVER GO HERE. Mitch has no honor. He cost me $ 600.
He offered to match a sale price at Home Depot, stalled the process and later refused to match the price once the sale was over. At least if he had the integrity to refuse me upfront I could’ve just got my washer and dryer from Home Depot. So much for trying to help the little man.

Great initial experience and pre sales but did not meet their delivery commitments and a lot of stuff is broken. Stopped answering phone calls once the broken appliances were delivered. My recommendation is to spend the extra $ 50 and get it somewhere else. Also good to dispute the charges– generally gets their attention.

TRUST MITCH, ROBERT AND THE WHOLE KRUP’S FAMILY!
My wife and I stocked our entire gut-​renovated kitchen with the crème de la crème of appliances from Krup’s.
24″ Blomberg fridge, 24″ Bosch Dishwasher, 24″ SMEG range and Kraus sink.
I don’t understand how the negative reviews can be for same shop?!
My first experience was with ROBERT who could not have been nicer!
(Not to mention extremely knowledgeable.)
I always walked by the shop and loved the purple and blue stoves they had sitting on the sidewalk so when it came time to go appliance shopping I thought — what the hell…
I had done my research and knew exactly what we needed as well as ballpark prices, but didn’t expect for their prices to be totally unbeatable! (unheard of in Manhattan when you’ve got the big box stores on 23^rd and 6^th)
Plus the kind of advice you get from folks who have been in the business for as long as they have is absolutely PRICELESS!
They have no qualms in saying — «You know for the same money this is the better model/​value» or «You’re absolutely spot-​on, great choice!»
MITCH (the boss) is the MAN! He’ll take care of you like you’re one of the family.
When I had a problem with my Bosch Dishwasher he exchanged it for a better model for an extremely fair price. Listen to him, trust him, he won’t steer you wrong!
Looks can be deceiving. If you want some glitzy showroom with tons of floor models and a premium up-​charge (to help pay their rent) go elsewhere. But if you prefer no BS, honest to goodness advice and the BEST SELECTION, GO TO KRUP’S.
YOU WILL NOT BE DISAPPOINTED!

We bought our appliances and fixtures from Krups last year when we gut-​renovated our Chelsea apartment, and the experience could not have been better. Mitch (the owner) has an amazing knowledge of what he sells and great long-​standing relationships with all his suppliers. He never tried to upsell me — he was great at providing advice so that I knew when it was worth spending a bit more for something and when it would just be wasting money. Since we’ve been in our apartment for over a year, I can say that his advice has all borne out. [The only things i am disappointed with are a few items I bought from a different company in East Harlem who didn’t know their &#$&&$ from a hole in the ground]
We didn’t get our kitchen cabinets at Krups but they seemed to have good options for those too
They get in high demand at times so there might be a little bit of a wait so plan accordingly — but it’s worth it. Yes, I saw a person or two leave the shop because they were impatient, but in the vast majority of cases, everyone in the store was treated like family or old friends and seemed to have a long relationship with the business.
You will not regret picking this store instead of a polished, soulless, generic Home Depot kind of place.

I’ve had a couple of very good experiences with Krups over the past 1 – 2 years. The 1^st experience related to a new washer and dryer I need to purchase after my prior one began having problems. Given the limited size of my laundry closet and the fact that I needed a gas dryer, my options were very limited. I shopped at numerous stores around the city including Home Depot and the only store that was able to find find a washer & dryer which met my specifications was Krup’s. I found them very easy to work with and had competitive prices. The other issue related to my purchase of a new kitchen faucet. Again, I initially went to Home Depot but was completely overwhelmed by their selection, not to mention their poor customer service. I ended up finding my faucet at Krup’s. It was an easy process and I was very pleased.

I went to Krups despite the bad Unilocal reviews because it seemed that every place where I could get a kitchen faucet also had bad reviews except Home Depot. Home Depot had nothing in stock.
I never even got to the ordering stage at Krups. My conversation with the sales person was almost surreal. Everything that came out of my mouth she either contradicted or disagreed with. I don’t know what combination of stupidity and obnoxiousness was at work. But I will never deal with them again.

If you are looking for appliances but know nothing about them and are overwhelmed by all of the choices, you have found your store. From the moment I began my kitchen renovation as a new homeowner I was completely overwhelmed with all of the appliance choices. I would browse the isles at Home Depot and PC Richards for hours, without ever encountering someone who could actually take the time to help me, let alone explain the difference between various models. And then I met Mitch at Krups. From the start Mitch knew exactly what I wanted and how to guide me. He was able to help me pick out everything from my stove and fridge to my kitchen faucet and sink after a few simple questions. Mitch was patient and beyond helpful, even calling me when my mother made me doubt some of my decisions to discuss further. The appliances were all delivered on time and the silo stone installation process was seamless. Although one appliance was broken in the delivery process (a knob broke off my stove and the side was dented), the folks at Krups immediately helped to get it repaired. You will not find more personalized expertise (or better prices) in all of Manhattan. Trust me I have looked.

Horrible company. Never go there. The employees are incompetent and stupid.

Very disappointing. I spent an hour working with Mitch and his staff ordering top end appliance from what I thought was a reputable company. While we were interrupted several times, I enjoyed the interaction so much — I was fine with it.
I ordered a month in advance which I was told was ample time… and then the delivery came… in pieces. The delivery men were run and very rough with the appliances… it turns out the frame to our stove is bent, a leg on the fridge does not work, the floor is damaged even with the cardboard protection we had. OK… so bad delivery guys, it happened. I spoke to Mitch and everything would be taken care of… or so he said… I’ve spent the past two months trying to get him on the phone and when I do, he always says the right thing… but I never see any results.
Hopefully my issues will be resolved soon and I can apologise for this post… but how long should I sit idle and get strung along?

Krups is a family-​run business with a small storefront absolutely packed with high end appliances, Loyal clients, adept knowlegable staff and a huge warehouse in Long Island. I love doing business with them. They are in high demand because they are professionals. They know their product, they have strong relationships with all the manufacturers, distributors and service reps and loyal clients like me. Designers and Architects use them often because they are precise at what they do. I have always been able to count on them to deliver top quality appliances and service on time and often under budget. They send the RIGHT service reps if there are problems. Their delivery staff has been with them for years and are loyal for a reason– because they are good. Well respected. This is hands-​down my the only place I would go to buy high-​end product. They have been a «fixture» in the neighborhood and I am glad of it! I have used them for over 10 years to purchase high-​end appliances for our city apartment and then I came back to them for my country house despite having an appliance store nearby. The difference in service between Krups and the local place is like night and day. I am so happy that I purchased my precious Ilve Oven from them– (that baby is going to be the shining glory of my Kitchen!) The exposed shower systems I bought from Krups were special order and came in ahead of schedule and are simply outstanding. Mitch, you guys are awesome and you have helped make our renovations a success. Thank you once again and as always!

This place is great! I went there recently to get a new vacuum. Both Peter and Mitchell were extremely knowledgeable, helpful and patient. Ended up getting the Miele and I’m loving it!

The absolute worst. I ordered a washer dryer thru them. They lied and lied, then stopped answering the phone, and finally moved. Lucky my CC company stopped payment, not sure if they ever went after them for it. I would NEVER deal with these crooks.

Although the prices are reasonable you cannot trust anything they say, unfortunately.

I’d used Krups years ago and they were helpful and the price was pretty good.
Went shopping for a mid-​priced replacement Whirlpool dishwasher, online and at Home Depot and a few other places. Then I thought «Gee, I had a decent experience with Krup’s, let me try again.» Then I met «Stewart» and it was all downhill. The price was OK but when I called to order, he quoted me a delivery and installation price that I thought was way high… lesson to self – if something seems high, it probably is so slow down. Called around to other places for delivery/​installation quotes and Stewart was more than $ 200 higher than anyone else. The «cost» to me is «all in” – how much to buy, to deliver, to install and to take away the old one.
So I called «Stewart» and told him he’d ripped me off and I didn’t appreciate it and that I expected a refund. He stalled around and I told him I wanted at least $ 150 off. Two days later, he offered $ 100. I took it because I was the idiot and never wanted to talk to «Stewart» ever again.
Gets worse. The dishwasher is delivered but my building manager wouldn’t let it be installed without an insurance certificate. Dishwasher sits in my living room for two days. I called and asked to speak to the owner and told her that Krup’s and «Stewart» were incompetent and deceitful. After 20 minutes, she offered me a 5 year extended warranty in compensation.
Guess what? Run to Home Depot. Don’t even bother with Krup’s. Never again.

very helpful pre-​sales. bad followup and mis-​information post-​sales.
i ordered a refrig and a few months later a stove for a tenant apartment. delivery contact scheduling was slow unless i interviened to ask them for status. then i get misleading status (we called him many times the past 3 weeks: they had called once in the last week accoring to tenants mobile phone log that i saw). they showed up to disconnect gas for a stove and then the stove was MIA and they had to hook up again and postpone delivery. i finally took up direct managment of the process and felt compelled to keep a call-​log so that i could refer back to times of contact and who i talked with to avoid exagerations.

The worst store in the entire world. I spent over $ 20,000 on kitchen appliances from them this past spring. They have still not delivered everything. They are rude, arrogant and lie straight to your face.
the moment i gave them my cc info they never returned another phone call. I have had to stalk them for every bit of information, including a copy of my receipt! Even their delivery men are ashamed to be associated with them.
I have received more courteous service while shopping at Hermes, and if you’ve ever gone in there wearing cut off shorts then you know what kind of insult this is.
My neighbor nick-​named them «Crap’s» and I couldn’t agree more. Please, I beg you, if you want to buy high end or hard to find appliance brands go ANYWHERE else!