Blackman Plumbing Supply

BLACKMAN MAHWAH — TERRIBLE CUSTOMER SERVICE!!! Stay away
In a nutshell the service provided by Blackman was unacceptable. The salesperson we were dealing with Alex Pereyra was either irresponsible, incompetent or most likely a combination of both. In Alex’s opinion which he voiced to us he was providing us with good customer service. I will briefly describe my experience with Alex and let you decide if you should deal with Alex and/​or Blackman. As for me I have canceled my order and received excellent customer service at the newly opened Pirch Paramus. To summarize my experience:
— During our visit on ⁹⁄₁₉ Alex promised to compile our complete order, check availability and deliver it to us on Monday, ⁹⁄₂₀. The promised complete order form never came on Monday or for that matter ever…
— When I followed up on Tuesday, I was informed that Alex is off on Tuesdays but that the receptionist will try to reach him or his manager and get back to me. No one got back to me.
— Subsequently I found when placing my order at Pirch, they are able to place the item on hold pending completion of the order. Blackman/​Alex should be able to do the same, they took great care in their order placement system to suppress product description so that people would not be able to comparison shop, maybe they should have provided the functionality to reserve/​hold items instead. On second thought there is probably a good reason for Blackman making it impossible to comparison shop since their prices are higher than Pirch and other competitors in the area.
— Usually consumers need their plumber to approve the order and don’t want to take chances with the items going out of stock. Having an ability to hold the items would have prevented some of the unpleasant aspects of my experience with Blackman.
— Finally on Saturday, ⁹⁄₂₆ afternoon Alex provided us with what he considered to be a complete purchase order which included kitchen sinks we selected during our initial visit. This was a WEEK LATE. Unfortunately the purchase order was still incomplete as it didn’t include the bathroom sink and faucet we previously selected with you. To make matters worse Alex insisted that «we never discussed any bathroom sinks or faucets». Not sure if it is lack of memory or poor organizational skills, but at the end of the day a week later we still didn’t have a complete purchase order a week later.
— Finally when Alex checked for availability of the selected items many were out of stock by this time. These items were available when he checked initially on Tuesday.
The reason for the renovation is that our house was flooded and we are living out of a hotel since mid-​august. Alex was made aware of our situation as we stressed the point that we need to get things done quickly, instead of being supporting our experience with Alex and Blackman resulted in nothing but wasted time, stress and aggravations.

I don’t usually write these reviews but given my experience with Blackman, I felt I needed to.
My wife and I have been engaged in a complete renovation wherein we needed to purchase over $ 10K in kitchen, bath, accessories.
The only good thing is Michael Catania, a wonderful sales professional.
Their customer service organization is awful and simply doesn’t care about customers. I needed to return items and they wouldn’t let me. I needed them to send me missing pieces that didn’t get sent in the delivery and Blackman was incredibly difficult to work with. They just don’t care. This is a commodity business. Go to the web, go anywhere but this place.

Jessica was wonderful. They have a full line of kitchen and bath products in all price ranges and Jessica worked patiently to help me find the best possible options within my budget. She also followed up with shipping info.
YOU MUST MAKE AN APPOINTMENT! Just walking in you’ll likely have the same experience as the other reviewers.

My husband and I went to Blackman in search of a high-​end kitchen sink and taps. When we entered the showroom, it was like the shopping scene from Pretty Woman. We were totally ignored for 15 minutes. Then, when I asked the associate sitting at a desk for assistance, she pointedly looked at her watch, and said, «We’re closing in 25 minutes, I doubt that we will have time to get to you today. But you can wait and see, or come back on Monday.» Then she went back to her paperwork. I should mention there was one couple being helped, and one couple who came in after us, who were also being ignored. Needless to say, we walked out and will not return.

They became much less helpful after I left the showroom. I am no longer convinced that I would go back.