Jonathan Adler

Buyer beware. Lighting fixtures are NOT returnable and the phone customer service is awful. Why on earth can’t you return a lighting fixture that’s still in the box and a standard item in their catalog!!! Never shopping here again.

I ordered a media console from this store back in May and had it delivered at the end of the June. Upon delivery, the delivery person realized there was a knob missing for one of the doors. When I asked them if missing parts happens often, I was told «s**t happens». Additionally, the delivery person scratched the lacquered surface of one of the doors when was trying to pry open the door with his KEYS. Not sure if this is the type of service I’d expect from the so-​called white glove service, given how much I paid for the piece of furniture. The delivery person eventually took a picture of the door that’s missing a knob and requested a replacement for me. Now fast forward almost 2 months and numerous calls and emails to the store, despite all the politeness and countless «we’ll check with our logistics department», I’ve never gotten a definitive answer from them, needless to say about getting the missing knob. Now I have a furniture which I paid quite a bit for sitting in my living room with a missing knob. Fantastic. Not sure if I’d ever shop here or with JA again. Prob better off with Ikea if I actually want a wholesome piece of furniture.

I ordered four chairs from this location from a sales associate who was very friendly and helpful at the time. She told me they were just about to have a sale, so I waited to place the order until the day it came into effect, and set up the delivery. Easy, perfect. Then, the morning after the chairs were delivered. I noticed a defect in one of them. I called right away and spoke to someone else – she wasn’t in – who said «…you didn’t notice this when they delivered the chairs yesterday?» So immediately, things were off on the wrong foot. The defect was revealed, I think, when one of the chairs was moved. I’m only one person, so I didn’t move and use all four chairs immediately upon delivery. But it was less than 24 hours after they were in my home that I was contacting them!
What followed was two weeks of no one at JA following up with me or responding to my attempts to get the problem fixed. I constantly had to reach out to them, talk to different people, reiterate my issue, and it was nothing but buck-​passing from start to finish. I finally talked to the store manager who at least managed to seem semi-​sympathetic, and then they finally actually schedule a furniture medic to come out, instead of just saying they’d talked to one when they really hadn’t. But only after I started getting really pushy about wanting the chair replaced entirely since I’d been waiting for a repair for so long, to no avail.
I told my original sales associate how disappointed I was in their post-​purchase follow up and she said «I’m sorry if you feel…» I’m sorry *if you feel*! The classic non-​apology of passive aggressive people everywhere! Well, there’s no «if» about it, I definitely *feel* like you did virtually nothing to stay in contact with me or keep your own promises about when you would be reaching out, and funnily enough, this «feeling» is also backed up by all evidence.
I clearly told them this ridiculous unpleasantness over something small that should have been immediately fixed convinced me not to shop with them again, and no one seemed to care. No matter how much I like their products, I’m not going to spend hundreds or thousands of dollars at a furniture store that abdicates all responsibility for customer satisfaction once they get your money in their hands.

Even If you’re not in the market for pricey furniture, Adlers is a great place to browse and treat yourself to a small luxury. The natural fragrance, glass candles are superb. My favorites? Grapefruit, Tomato, and Champagne! The best part is that they’re dog friendly, so bring your fury friend to enjoy a little luxury in Soho.

I attempted to return an item I purchased here that broke the day I got it. I had the receipt and explained what happened to the condescending African American female with glasses. She gave me a huge attitude and told me that they could not repair or replace the item, but that I would have to purchase a second one. Why would I purchase a second item on my own bill of something that broke right after I bought it? I have an apartment furnished primarily in Johnathan Adler but this interaction gave me some serious second thoughts about giving them my business in the future. Will not return.

I recently placed an Internet order and called the store to help me track an item. Mike who was the store manager could not have been more helpful. Jonathan Adler wins on beautiful product AND terrific customer service… an increasing rarity in the home décor business. Thank you! Luxury in product and service.

DO NOT ORDER FROM THIS STORE ON THE WEB
My frustrating odyssey started in March and is still ongoing. First off, the product that Jonathan Adler produces is terrific. From Vases to couches, the products are expertly designed and well crafted. I recently spent a bloody fortune redoing my new apartment and Jonathan Adler’s furniture and trinkets figured heavily into that design. The staff in the retail store was delightful and more than helpful.
I made the mistake of ordering 3 chairs from the website. Two of which came in a timely fashion. The other, a Doris Arm Chair, I am still waiting for now 5 months since the order was placed. The initial order said it would be two weeks, then there was an update not sent to me personally but on the website that said June 10^th, I called and indeed they confirmed it was delayed two months, ok I get it, I wasn’t getting the chair for two moths but there is ABSOLUTELY NO REASON that I hadn’t been told personally in an email or phone call. The chair figured into my color scheme so I didn’t cancel the order… Huge mistake.
Jump to June 3^rd… still no word if the product is arriving… So I send an email inquiring… pushed back to June 30^th… this is a problem because I live in Italy for most of the summer… jump to July 23… no word, no phone call, I email again… now the date is mid August… mind you this product info update is only coming because I have to initiate contact. finally I am home and call to register my complaint the woman on the phone is obviously horrified, tries to apologize but admittedly can’t and actually get’s on top of it… The new date is August 25^th for arrival in their warehouse… we shall see!
So to those buying pieces that you need and designers who need their income DO NOT BUY ANYTHING FROM JONATHAN ADLER UNLESS YOU KNOW FOR SURE IT IS IN STOCK AND READY TO DELIVER.
And to Jonathan Adler… YOUR BEAUTIFUL PRODUCTS ARE BEING OVERSHADOWED BY HORRIBLE CUSTOMER SERVICE.
I have advised all my friends that are designers and friends who are buying for their apartments from buying anything substantial from your company because Your Web service SUCKS!
Michael/​NYC

I still had a gift card that I had to use. I ordered soap dispensers and the quality is horrible. It’s almost as if they mail defective merchandise to their customers. The dispensers smell of strong fumes inside. The pump looks metal but it’s made of plastic. And there are chips and drips of paint on all sides of the bottles.
The lamp that I had purchased in the past had chips in it. So did the exchanges!
If you live near a store, I would purchase the items there. Otherwise, there will be a high percentage that your merchandise will be defective.

This review concerns a purchase that I made from
. After ordering a settee that was delivered to us damaged (the base was scratched and one of the legs had broken off), the delivery company urged us to refuse the delivery and call customer service, which I did. I was told that the base wasn’t a difficult fix, and that our sofa should be ready in another 1 to 2 weeks.
That was three months ago.
Since then, we’ve been largely ignored by customer service, and when they have communicated with us, it has been with a sense of annoyance and with unmet promises of updates and unmet delivery estimates (last time we heard from them, they told us it would arrive by September 6^th, which was two weeks ago).
We finally got a call from a delivery service this week that was going to deliver the replacement base directly to us, which would be completely useless, since the actual couch part is pretty crucial to the whole «sitting on a couch» experience. We forwarded the info to JA customer service so they could arrange to have the base taken to wherever the top part of the sofa is and have it attached, but haven’t heard back from them.
It has been an awful experience and I wouldn’t recommend Jonathan Adler.

Disaster! This is the best word to describe the experience I’ve had purchasing furniture from Jonathan Adler. One would think for the price of this furniture, ridiculously long wait time, supply chain mis-​management, and never-​ending apologies-​which is apparently their approach to customer service, that you would at least get what you order, but that’s not really the case here.
I ordered a sofa in February and was told it would be delivered in 12 – 14 weeks. After 15 weeks, I received a phone call saying that the fabric I wanted was not available and that I could choose another fabric or continue to wait for the fabric I actually wanted. Two weeks later, I was told the fabric was still not available, and that it would be another 4 – 6 weeks before they could «maybe» deliver. «Maybe»??? I couldn’t «maybe» pay for the sofa.
At this time, I decided to cancel the order and was told that I couldn’t cancel due to the fine print of the contract which states that it would be delivered within 12 – 14 weeks-​terms they had clearly violated. Exhausted by the experience, I continued to wait being that I had paid an obscene amount of money for a sofa that I would get one day-«maybe».
Magically, a week later, a sofa in the fabric I wanted appeared! It was explained that my order was put in as a special order, because the sofa I wanted, normally available for «quick ship», was out of stock. They forgot that when the «quick ship» sofas came available that they could fulfill my «special order», and that I had waited a REALLY long time already.
Finally, the much anticipated sofa arrives, and the wood base is the WRONG color! I was then told that the wood color varies; it was at least three shades darker than what I had ordered! I demanded to know why was I not informed of this upon purchase and why would they have swatches of the wood in the store that look nothing like what I received. I received no response from Jonathan Adler. I can only assume that they felt they had delivered a sofa, they had my money, and they no longer needed to provide an explanation.
The whole experience was a long drawn out debacle with a lot of «I’m so sorry.» along the way. Steer clear of this place.

Got a case of the Mondays? Life got you down? Is Spring raining down on your sunny parade? Feel like spending the whole day in bed?
If your sheets are blue syrie, then go right ahead. I don’t blame you.
I would love to have the whole Jonathan Adler collection. His design motif is diva glam, retro chic, and everything screams, «Hooray!» I love the punchy bright colors and the fun of it all. I bought my first piece of Jonathan Adler pottery from the utopia collection two years ago and have been building my collection ever since. I’ve got my eye on two chairs and a rug next.
The staff is nice and they don’t badger you when you shop. They will even wrap up your purchases in a nice gift box with a pretty ribbon. No item too small is treated any different from one big ticket. Everything is made special and treated that way from Jonathan Adler.

This is a bright, happy, colorful, cheerful store, for home accessories and furniture. Love the groovy needlepoint pillows and pottery. Jonathan Adler’s design books are also terrific and fun to look at.

This review deals with Adler’s online service which is simply dreadful. I placed an order — for a pricy floor lamp — almost 45 days ago and have not heard one iota from them, other than an automated acknowledgement that the order had been received. When I called two weeks ago, I was told the lamp would arrive in 4 to 5 days. Guess what? No lamp.
I love the aesthetic. I hate the amateurish service.

Like the other reviewers, I’ve also always found the staff here very friendly and helpful.
As for the merch… if your aesthetic runs to citrus-​colored, super-​gay, Palm Beach retro, you’ll love Adler’s flair for the genre.
Minimalists and the reserved beware: Adler thinks more is more. All flash and flamboyance can be busy, precious, and rather a lot of a muchness.
If you do brave the bright lights and colors, you may find just the sassy! kicky! accent you need to gin up a roomful of Room and Board neutrals. Pottery (where he got his start) is still Adler’s strongest suit; the more rustic Peruvian textiles seem a bit out of place (however well-​intentioned), even as punctuation to their otherwise glossy surroundings.
Value for money, on the other hand…

ive been a big fan of mr. adlers for some time, and im so happy to see his empire grow… he really does have a knack for product design that is keeping with his groovy sophisticated 70s aesthetic
this is my favorite of his stores, and not just because of all the attractive salesmen, though, lets be honest, they dont hurt! they are also very friendly, and always willing to help. ill admit that some things are over priced, but you are paying for the name, dont fool yourself. the menagerie collection just keeps growing, and the assortment is always pleasing, i want to own all of them, from the giraffe lamp (my favorite piece) to the bull book-​ends (that i just discovered today!).
and they always have some really cute, small and inexpensive gift items that are always unexpected and appreciated by my recipients! its my go-​to for any friend who has chic taste!

The shop looks great. Love his pillows and rugs but think his ceramics are just rip offs of 70s stuff you can find on ebay. And plese 100 bucks for a small plastic box — get a hold of yourself Jonathan. They do leave out a nice water bowl for dogs.