Hästens Soho Store

After a lot of thought, my husband and I decided that a Hastens bed would be worth the investment. We bought a king sized frame bed in two parts — a medium for my husband, and a soft for me. I was concerned that the soft would not hold up, but the salesperson at the Soho store assured me that it would, citing examples of children jumping on showroom beds, etc. I was convinced.
When after two years it began to sag, I was so upset that I said nothing. I couldn’t possibly be upset with a bed that cost that much, could I? After three years of neck and back pain, I thought again — the bed cost a small fortune, and I was sure that the company could help.
I called the Soho showroom, explained what kind of bed I had, and that it had gone from soft to saggy. They assured me that the springs could be tightened, and sent out two technicians the next week. The technicians took one look at the frame, and said that it could not be adjusted, that the frame was not cracked, and there was nothing wrong with the bed. My follow-​up with management (photos of the curve at the edge of the bed included) and an email to the Hastens website yielded nothing but pre-​written info about how natural materials behave and how the mattress must be regularly flipped and rotated, something I have done religiously. They offered to sell me another bed! Never again.

Despite the high price, Haastens has not bothered to resolve the issue with the mattress topper. There is too little stiching and, as a result, if two people sleep in the bed, the result is a large lump in the middle — where the stuffing has shifted. When I went back and asked about this issue, I was told to walk on the topper. This is a ridiculous solution. Their sheets also shrink with normal washing. Definitely not worth the money.

Awesome mattresses, awesome everything. Walked in for price info, walked out with a SOLID mattress viewing experience. Now I know what a $ 100,000 mattress feels like!

I originally bought three Hasten beds ($ 10,000+) for my home including a split king mattress/​box-​spring combo. Throughout the sales process, I was never warned of the issue of having a split king. The crack between the two mattresses has become a huge issue. In fact, they assured me that the crack was not an issue because of the pillow top that accompanied the bed. After contacting customer service for suggestions or for an appropriate remedy, what I expected was perhaps an offer to receive an additional mattress pad ($ 200) to help alleviate the feel of the crack. What I got was a «too bad for you» response. This to me, is unacceptable at these prices. Their customer service should be much better than this.
If you buy one, better hope you do not ever have an issue with the bed.

NOTE: this review pertains to the mattress and salesperson – I did not (yet) follow through with a purchase.
Unfortunately, we had recently bought another bed (from a competing brand) before visiting this store. Now that we’ve slept on our new mattress for a while, I keep thinking back to the Hastens bed that seemed preferable. At the time, it was a little too expensive but in hindsight I wish we had spent the extra $ 4k for Hastens. [For those of you not familiar with this brand, it lasts a lifetime vs. the more common beds you have to replace every ~10 years].
More importantly, I wish we had talked to Barbro (at this Hastens store) before visiting any other mattress store, as she was the most knowledgeable and helpful person to whom we have spoken. Knowing now what she taught us, we do not have the best mattress for us. She stressed the importance of spinal alignment, a critical point that no other store we visited (including other high end brands) mentioned. Makes sense to me…

The sales people at this bed store were very helpful. I guess they better be when there beds cost up to $ 65,000!!! They all knew the product inside and out. I want one soooo bad, well not the 65k one but the one thats only $ 6,000. They are so comfortable and good for you. They are all natural and chemical free. No more cheap toxic foam beds for me!