J.Crew

This is by far the worst j crew I have ever visited. Absolutely loathe going in but sometimes I’m forced to because it’s the closest location to my house. Staff is extremely snooty.

This place is horrible. Thought it would be the easiest place to shop for bridesmaid dresses. They didn’t keep all of my bridesmaid dresses on hold, sent the wrong size for one, and insisted that the others buy in 24 hours while they did a search for other sizes. I kept explaining, can you please keep them until you find all of the sizes? What’s the point of getting a dress for just half the bridal party?
Just had the bridesmaids return the dresses and shopped elsewhere. Avoid this place. The dresses are overpriced for their quality anyway.

Horrible customer service over the phone. Simply tried to book an appointment and I’m treated as if I’m a burden. I understand the boutique wants to portray exclusivity, but no need to be snooty and condescending. Totally and completely disgusted with this place. Please fire and hire new staff to save the brand and image of this location.
Also, I am giving 1 star because I can’t give 0.

Not obvious from the Unilocal listing, but this is a women’s-only bridal gown store. Door man at the front. ~Fancy~

It is NOT WORTH IT to make an appointment at the J Crew Bridal salon on 5^th. Firstly, the space is teeny, curtained off from the regular store. Loud music. Then, they had virtually zero of the dresses on their website. I came in with a list of seven I was looking for — they had ONE of those, and told me it only came in one size (not mine). This is barely a bridal salon. The dresses are scuffed and appear to be far lower quality in person. Also, during the appointment rude 22 year olds kept popping their heads in and announcing overloud «everything OK?» like we were being rushed out. Bad experience, bad fashion. Just shop online.

I rang for help on bridesmaids dresses and straight away the girl was keen to tell me what they couldn’t do or didn’t have rather than helping out. A real turn off and I certainly won’t be visiting J CRew Bridal. Being genuine and listening to customers goes a long way.

I shopped here for my wedding dress about two years ago and ended up going with a much better shop. J. Crew’s shop has some pretty dresses, of course, and the salon itself is nice and comfortable. However, the staff was very impersonal and I felt rushed the entire time. I had had such a great experience at the shop I ended up going with, with both the dresses and the staff, that I ultimately felt it was worth it to go with them, despite the higher cost. It was especially disappointing because my mom and my best friend were with me and we were pretty excited for a fun day.

My parents and I had booked an appointment six weeks in advance, and the day of our appointment, there was a freezing rain storm. I know that isn’t J. Crew’s fault, but their firm one hour rule made us feel rushed for the entirety of our 40 minute appointment. The tiny dressing room was already crowded when my folks and I walked in. The consultant was helpful enough, but kept reminding us that we were running out of time, which sucks in any kind of retail situation.
My biggest gripe with this bridal salon is that their sample sizes are…8. If you’re an 8 or smaller, then you can get a good idea of what the dress looks like. If you’re bigger than an 8, you’re squeezed into a dress that’s too small for you and you just have to imagine that it fits. It would cost J. Crew a few thousand dollars to carry some different sizes, and I bet they would more than make that money back in the dresses they would sell to girls wearing larger sizes.
We ended up at a place called The Sample Room and found the dress of my dreams there.
Go to The Sample Room instead…

So. About a week after I found my dream dress I went with my sisters to the new J. Crew Wedding Store on 5^th Ave. Same amazing service from the same EXCELLENT specialist, Kristin (I grabbed a business card this time so I would be sure to remember her name).
Plus — turns out that I was right about the worn down dresses being a consequence of the upcoming move — all of the gowns at the new location were in pristine condition and they even had some sneak previews of styles that didn’t appear on the website until months later. I was so happy to find that J. Crew was coming out with a new blush pink color that while it wasn’t available until the following October, would be ready in plenty of time for the big day.
OH! I almost forgot — even though they were stuffed to the brim with appointments they so kindly fit me in for a last minute appointment so that I could visit while my sisters were in town. A+ for excellent customer service with bonus points for kindness!
The dresses we ordered (including my gown) arrived quickly and were packaged very nicely. My gown even came with a high-​quality garment bag and care instructions.
I highly recommend visiting J. Crew Bridal on your search for all your wedding fashion needs!

I walked into this J Crew not realizing it was a higher-​end store. I was looking for a t-​shirt I saw online and I casually asked the staff they exclaimed that they did not carry t-​shirts at this store. I did see lots of nice items I would not find in the suburb stores. I found a very nice work blouse and cashmere dress. The clothing there were cost a lot more than the other ones such as $ 500 skirt or $ 1800 snakeskin skirt! The tall gaunt lady was not very nice but a petite lady was more helpful she was attentive and found me several items that I tried, I bought a few items I was very happy with.

I had a FANTASTIC experience at J Crew Bridal today! The store’s new address is 91 5 ave. New York, NY. J crew delivered the experience I had been waiting for.
My consultant’s name was Patrick. He was GREAT! He was dressed very nice, looked polished which was great to see considering that at other bridal shops everyone is dressed down. He was very friendly when he greeted me, and offered me a bottle of water. NO plastic bottles at J crew ladies. They actually give you nice glass bottles of water. No other bridal shop did this. Anywho, he lead me to the bridal sweet and went over what dresses I wanted to try on and brought them out. J Crew has all their dresses online so the only way you should end up at J crew bridal is if you have seen dresses you like online. But please warned that they no longer have the «Tulipe Bustier» dress. I was so sad to find this out today. They only have 2 sizes left in inventory so if you want that dress make sure they have your size.
The bridal sweet is inside the J crew store quietly kinda concealed. It is pretty small, but they only book 2 brides at a time so it works. I can’t imagine that there would be enough room in the bridal area if there were 2 brides booked with multiple guest. Hmmm. I assume J Crew has thought of this, and would prevent a crowded situation. You have a descent sized dressing room to try things on. The only downfall is that they only have one stage for brides to stand on in front of the mirror so you might have to wait for a bride to step down. I didn’t have to wait though. lucky me.
What I LOVED about Patrick was that he was very engaged in the experience, he asked me about my wedding, seemed excited about our Mexico destination, he commented on the dresses, complimenting me on the dresses that flattered me. He offered me several sashes to try on without me having to ask him to do it. He was all smiles, laughs, and very patient. I truly couldn’t have asked for a better consultant.
The icing on the cake was that J Crew was having a 25% off special on all things priced over $ 125.00, and of course my dress was far more than that, so I received an awesome discount! I expressed concern that my dress would be delivered on the weekend and I might not get it when it arrived so Patrick offered to have it overnighted, free of charge so I wouldn’t have to worry. So nice!
The BEST part of my experience at J Crew was that I found my dress!!! And had a wonderful consultant who made my time there lovely.

I have been to the J. Crew Bridal Salon twice and have slightly mixed feelings. The first trip was in late September of 2011. I am the Maid-​of Honor in my best friend’s wedding, and we decided to make a spontaneous trip to the salon so she could try on some wedding gowns while shopping in the city. We called while having lunch and luckily were able to make an appointment at the last minute. We arrived at our appointment promptly, and had to wait 20 tedious minutes in the J. Crew store upstairs and check back twice before being led downstairs. Now, I am a J. Crew fanatic, and the store is beautifully laid out, but cooling your heels next to tables of cashmere gets boring quickly.
Once downstairs, we were shown into a private dressing area, and were offered refreshments of sparkling water, which was very nice on that hot day. The consultant soon came in, introduced herself, and took the bride through their fabrics and gowns. Afterwards, she selected 5 gowns to try on. The consultant was very pleasant and helpful. Although the bride had fun trying on the gowns, they didn’t really have any gowns that were her style.
Later, in December, the whole bridal party scheduled an appointment for bridesmaids gowns. Our wait time was basically the same as our initial visit, which we weren’t too thrilled about. We were shown downstairs to a large party fitting room, and waited another 10 minutes for our consultant to arrive. It was a different lady, and she was also courteous and pleasant, but a bit rushed. She took us through the different bridesmaids gowns, and I was a little underwhelmed by the selection — they were between seasons, out of a few popular styles, and all the dresses were winter dresses. I was a little surprised that the consultant didn’t suggest that the bridesmaids wait a few weeks for new stock to come that would be more spring and summer friendly, and that the boutique didn’t carry stock from coming seasons.
We tried on several dresses, and three of the bridesmaids were very happy with their gowns and ended up purchasing them. They all reported that their dresses arrived VERY quickly, and in wonderful condition.
All in all, I am certainly not unsatisfied with J. Crew. It is a gorgeous boutique, and the consultants were perfectly acceptable. However, they need to work out waiting time issues, which will in turn make sure that each customer gets prompt, more personalized service. They also need to work out a better system to ensure that their selection is as full as possible, and that it carries items from coming seasons.

This was my first real dress shopping experience, and it was enjoyable, but the salesgirl did not look very interested in being there. She was nice enough, but I think she rarely smiled and looked the other way when my mom, sister and i were talking.
The dresses here are standard J Crew stuff, and I really liked them, but I didn’t love them. These dresses are fantastic for elopements, or beach weddings. If you are looking for a simple dress that is just really nice, this is the place for you. All their dresses were so cute. I really liked the waterfall gown a lot, but found what I was really looking for at Kleinfelds. However, I really appreciated this stop along the way. It’s a great first place!

I completely understand why some folks would give this J. Crew store negative reviews… but those folks also need to remember that the store location is in a pretty tony area of town and the staff need to behave that way.
What’s important to remember is that once you get into your bridal suite and your consultant comes in, all that melts away. Kristin, my consultant, was fabulous. I wasn’t very sure what fabric or cuts I wanted for my bridesmaids and she very deftly organized the appointment in way that made my decision fun and easy. First, she brought in several dresses in summer appropriate fabrics and a rainbow of colors.
Kristin recommended we select fabric first and then concentrate on color/​cut. Honestly, this was probably the easiest dress shopping experience of my life. At the end of the appointment, I couldn’t decide between two colors (not sure which will match the groom’s suit the best) and, instead of pressuring me one way or the other like most dress sales people will do, Kristin cheerfully said she would order me swatches of the fabric to hold up to my groom’s suit color for final decision.
Every bride should go to the J. Crew bridal suite.

One of my bridesmaids, her sweet baby boy, and I went to J. Crew Bridal on a very rainy day to look for bridesmaids dresses.
I want to first of all point out that my friend’s baby is amazing. He is quiet, perfectly behaved, and he does not scream. He does have, however, a very large (but very functional) stroller. The woman who approached us to help offered to help by carrying the stroller down the stairs (as there was no elevator). She was a tall but tiny woman, and she very impressively hefted this mega-​stroller down the very steep stairs. Anything that happened after this point may be of no consequence because this was such an extraordinary act of kindness. Everyone we encountered at J. Crew Bridal was similarly wonderful… and they offered us wine, despite the fact that we had no appointment.
The choice of bridesmaids dresses is simple, beautiful, and broad enough to give options without confusing. I love the concept: you can get different styles in different colours but not different fabrics. So, pick a colour and a fabric, and you have 2 – 3 options. Or, pick a style, and you have several colour options. You get the picture. There is flexibility.
Every bit of the design on the dresses is intentional and flawless. I also really love the fact that you can order the dresses in the store or online and can return to any J. Crew store, regardless if they have bridal. Things like this really help when you have bridesmaids in 5 states.
I did not make a purchase on this trip, but I certainly consider J. Crew Bridal at the top of my list for bridesmaids dresses!

I’ve been a loyal J. Crew shopper for years and years and about 75% of my closet is J. Crew, so it pains me to give their Bridal Salon two stars as I was expecting MUCH better.
I made an appointment for a Saturday afternoon months in advance to see bridesmaid dresses with my four bridesmaids, and this was the only place we would be shopping, both because of my loyalty and because J. Crew’s shipping and return policy are a breeze when your bridal party lives out of town.
Everything DURING the appointment was great. Kate, our sales associate, was very sweet and patient, but then again, I was an extremely easy bride to deal with because I already picked out the material and color of the bridesmaid dresses prior to our appointment; all Kate had to do was show us different dress styles and sizes. Kate was not the most knowledgeable though; she forgot what sizes certain dresses went up to and if some other color we found in the dressing room was a current color or not.
Kate was not pushy to make the sale at all, which I appreciated. Near the end of the appointment, I mentioned to her how I had received a 20% off plus free shipping coupon via email for being a J. Crew credit card holder, and I asked if she would honor it at the Salon even though the coupon said online only. Kate said it wouldn’t be a problem, and she also added that she would individually ship the dresses to everyone free of charge (as opposed to only allowing one «ship to» address). Sounded good to me!
Everyone picked out their style and size within an hour and a half, and Kate sent us away with this information on a card and told me to email her when I was ready to make the purchase (one bridesmaid was a toss-​up between two styles and wanted to think about it and I had to talk to my flower girl’s mother about sizing).
Monday morning came around and I emailed Kate the specifics of the order. The coupon expired on Wednesday so I did not want to wait much longer to place the order. I didn’t hear back from Kate on Monday, so I called the salon on Tuesday to see if she was in, and it turns out she wasn’t getting back to work until Wednesday (which explained the lapse in her not replying to my email). As much as I wanted Kate to get the commission for my sale (assuming they work off commission), I wasn’t going to wait around until the last minute for her, especially because she could have told me she wasn’t going to be in until Wednesday when I had seen her on Saturday. She should have known her next week’s schedule when she is in sales.
Anyhow, the woman who answered the phone at the salon asked if she could help me instead in Kate’s absence, so I explained the situation to her to which she quickly told me that the coupon «wasn’t valid» anymore but she’d happily give me 10% off. Really? I challenged her again on how that can be when the expiration date was still a day away, and she made up some excuse how they received an email from corporate saying the coupons aren’t valid. This was very hard to believe, especially after Kate said it would be no problem.
I told her thank you, I would think about it, and then promptly hung up the phone, went to
, placed all of the styles in my cart, entered the coupon code and voila! 20% off and free shipping worked. The only downside to ordering online is that I now have to distribute the dresses to my bridesmaids who live out of town, but there is no rush since my wedding is still months away.
Of course I felt bad not giving the actual B&M Salon the business after we shopped there, but then again, they totally tried to lie to me, telling me the coupon wouldn’t work. Who knows…
I’m still a loyal and happy J. Crew customer, but the Salon experience all in all was a bummer based on the ending experience, and that’s the reason they only get two stars.

I am 5’10″, amazonian size, looking for Tall size bridesmaid dress. J. Crew Bridal FAIL.
Why?
We came here to purchase knee length bridesmaid dresses and since J. Crew is very tall and petite friendly, we thought it’d be easy as 1 2 3 to get a longer dress. How wrong were we…
We were told at the appointment that JCrew Bridal unfortunately does not make Tall sizes (and petite only) but they would be happy to include extra fabric to alter it longer. The sales woman made it seem SOOOO EASY — get extra 1 yard of fabric and go to tailor. WRONG. When asked how do they make chiffon longer? Their simply brushed it off with «with the extra yard of fabric, any tailor will know how». What a load of BS now looking in hindsight.
What they failed to mention was that you not only need 4 yards or more to basically recreate the dress (because you can’t make chiffon longer by seaming it at the bottom) and it will cost about $ 300+ for that kind of work to be done.
The sales people have no idea what they are talking about in terms of tailoring long sizes; at the end of the day, they are making a sale and they sure sold us with their lines.

I don’t want to give anything away to my fiancé, but I have to say that my shopping experience here was divine. I made my original appointment via email and was scheduled quickly. When I arrived for my appointment, I was greeted by the staff and only had to wait a few minutes. The restroom is beautifully decorated in navy– one of the nicer ones I’ve been to!
Kristin, my dress consultant, was stellar. She took me to my suite of rooms (two changing rooms and an outer area with mirrors and chaise) and we talked about the timing and formality of my wedding. We walked through the dresses and I picked several that I wanted to try on. Kristin also suggested some that I wouldn’t have thought of myself.
Kristin was there throughout the process to zip/​button me, offer suggestions, try dresses with accessories, take pictures for me to send to family and friends, and walk me through the tailoring process. She used a tablet to check inventory on dresses real-​time. Other employees were also available to offer assistance. Even though I knew there were several other brides in the store, I felt like I was the only one. Appointments are required and easier to get on a weekday than the weekend. From entrance to exit the process took one hour.
Overall a fantastic experience with no high-​pressure sales or bridezillas. Just a low-​key luxurious boutique with gorgeous dresses. Yum.

J. Crew dresses are super cute and pricey. I made an appointment to try on a bridesmaids dress. I was by myself, so the service was okay at best. But I didn’t mind… I just wanted to be in and out. I had called ahead to make sure they had the sizes I needed to try. They said they did. I got there, and they said they didn’t have the sizes required. I ended up ordering a dress I hadn’t tried on after making the trek from Brooklyn.
The shop is very pretty and the women who work there are dressed impeccably.
I’ve since went back with my friend, the bride. She didn’t have an appointment, but got better service… perhaps, because she was shopping for a wedding dress.
Tips, if you want to make an appointment on the weekend, book it early!!!

Awful, awful experience.
I found a wonderful dress on the J. Crew website that directed me to the Madison Avenue bridal salon so I thought: «Great, I can go see it in person.»
Being the perpetually single girl that I am, I foolishly stopped by without an appointment last week when my mother was in town (clearly I’d love her opinion so we took a cab from midtown to the UES).
Immediately upon walking in (I apologize in advance, this is not a very nice review) the sales person asked if I had an appointment. No, I explained. I had seen a dress online and wanted to come see it in the store before I ordered it to see the material, as I’m going to a wedding in a few months and thought the dress would be perfect. She said: «I’m sorry all of our consultants are busy right now» — to which I replied: Can I at least see the dress? Her reply is what killed me… a very cold disinterested «Ma’am, you need to make an appointment to see any of the gowns, we’re all booked up like I told you. We don’t have time or room for you today.» To see a Bridesmaid dress? And then I had to explain yet again that the J. Crew website directed me to the store, that I had only wanted to see the dress before ordering it.
Finally, she obliged after explaining yet again I was not a bride. 10 minutes later (after my mother and I got over the shock of how… awfully snooty she seemed) with a size 8 of the dress and old me «she was trying her best to work with me» as if I was some awful human being asking for help from someone being paid for a CUSTOMER SERVICE position… When I saw the size (I’m a 10 in J. Crew dresses) I just said forget, the experience was just so awful. It was embarrassing, demeaning and the worst part is that I spend a lot of money at J. Crew. In fact, my entire outfit that day — at least half of it was from J.Crew.
It kills me that I’d have to spend this much money at a company that has been great up until now to have this experience. I get that you are a bridal salon, appointments are necessary, you give off an upscale appeal, but treating your «clients» like that… sorry, I’m going somewhere else for my dress, which kind of bums me out to say the least.