Holiday Inn Manhattan-Financial District

Stayed at this Holiday Inn for a night in December. The check-​in was quick and the lady at the front desk was very courteous and friendly. We were allowed to check-​in early. The rooms were not very spacious but they were very comfortable. The room service was excellent and there are plenty of places to eat around the area.

From the outside and by viewing the pictures the Holiday Inn Manhattan seems like a very decent hotel.
Staying there reveals another story.
I can overlooked the smallness of the room, the noise of the AC, the lack of fridge and the tiny sink in the bathroom. But what I can’t overlook are the 2 most fundamental purposes of an hotel: getting a good night of sleep and its sense of hospitality, especially when the going rate was ~$ 350/​night
Here’s what happened that really turned me off about this hotel…
I went to sleep at 11pm because I needed a good night of sleep to feel rested for the next day’s important meetings I had in the city.
Very quickly, I realized that there was a banging noise that seemed to happen randomly and sounded like a window or panel opening and closing because of the wind. After 10 – 15 minutes of banging I called the front-​desk to report the situation.
I was told that someone would deal with it immediately.
Another 10 – 15 minutes of the same banging, I called the front-​desk again to inquire about the situation. I was told that someone was still investigating.
Another 10 – 15 minutes, still no call and the same banging. I called again and was told that the engineer was still trying to locate the source of the sound.
Another 10 – 15 minutes, I put my clothes on to try to investigate myself. The sound seemed to be coming from the elevator shaft. (if you stay in that hotel, avoid rooms close to the elevator!).
I went downstairs to ask for an explanation and request that an engineer to come with me to witness the banging. On our way up, the engineer told me that he already came and told the front-​desk that the banging was due to the elevators changing directions and making noise in the shaft.
So, the front-​desk knew about the problem but was hoping that I would eventually fall asleep and stop bothering them?
I went back down to the front-​desk to request another room and after some foot-​dragging, they agreed. I had to go back up to my room, pack up, unpack and by the time I was done it was almost 1am. So much for trying to go to sleep early when I had to wake up at 7am.
What really ticked me off is that the front-​desk completely ignore my complaint and I had to go down for someone to take me seriously and offer me another room. Great sense of service/​hospitality!
Again, if you stay in that hotel avoid the top floors and the rooms near the elevator shaft if you want to get some sleep.

Stayed here on the end of my husband’s work trip. While it’s a little out of the way for the more tourist-​y items you’ll want to do, it’s close to a metro station and it’s very clean and has a new feel. The housekeeping staff was super friendly. It’s a perfectly fine place to stay, if not a little out of the way from the Midtown/​Central Park locales.

Enjoyed my 2 night stay! The room was clean and the bed was super comfortable. I loved that there were so many lights and outlets. My only complaint was that the lighting in the bathroom was horrible for doing makeup or for my boyfriend shaving.
Other than that, I loved it. I would totally recommend.

Arrived late evening to be warmly welcome by the friendly front desk staff!
The room, not just that offered an astonishing view of the East river and the financial district, it offered a modern design. A refreshing experience from the typical room in a chain hotel. The bed was comfortable and made for a relaxing night sleep.
Will be back! Thanks!

The hotel itself is pretty much a standard issue Holiday Inn. Nothing spectacular, but reasonably priced and reliable. Comfortable and easy going.
Good location on a side street in FiDi, convenient to ⁹⁄₁₁ memorial, Wall Street, Battery Park.
The reason this place goes to four stars is the tremendous staff service. So helpful with me on a mistake I made on my reservation. Definitely will stay here again.

This hotel was nice. The room was pretty decent sized, very comfortable bed. My only real complaint is that the bathroom was really tiny and the sink was weird shaped. we tried the food from their restaurant from room service… absolutely delicious and delivered surprisingly quick. We booked thru hotwire thinking this was the hotel in the area we usually get but got a surprise. I almost gave 3 stars only because Im comparing it to other hotels in the area and price range BUT one thing that was great was that they accomodated me for a late checkout. I would stay here again, just for the super comfy bed.

Great location in that the hotel is walking distance to Trinity Church, 911 Memorial, Wall Street, the W hotel, and Century 21 Department store. About a 10 min ride to Tribeca and Meatpacking, and about a 15 – 20 ride to midtown, depending on traffic. The hotel room itself is standard issue, if not a bit bigger, by NYC standards. The décor is contemporary. The lobby of the hotel isn’t really a place where you’d want to hang out, just tons of people sitting around with luggage. The sink in the bathroom was way shallow. Free Wifi is nice.
Tip: Weekend parking is $ 35 through the hotel, which was better than I could do via Parking Panda. The garage is just a few min walk away on the West Side Hwy.
Conclusion: I’d stay again, but only if the rate was reasonable for NYC (less than $ 300/​night).

Clean and comfortable. Just down from the freedom tower. Room are very small but what do u expect in nyc. We had the 2 double rooms. Beds were were decent medium in firmness with plenty of soft pillows. Paid the extra for the city view and we faced the water. Still pretty. It was a 60.00 taxi from JFK airport.

So, we had an interesting weekend here, and I’m not sure that the hotel is entirely to blame, but it did inconvenience our trip a bit. I’ll start by saying that if we come back, we’d probably first try other hotels in the area, but this hotel is clean and affordable so we’d stay here again if the price is right.
Pros
— Hotel was clean, and staff was very friendly and accommodating. The first room we stayed in had a terrible shower. There was no base and only a shower curtain, and it didn’t drain properly so water ran out into our room. We called the front desk and they immediately moved us to a new room, complete with a view of NJ and full glass-​enclosed shower. Yay!
— Location is great. We enjoyed walking through the ⁹⁄₁₁ memorial each night on the way back to this hotel, and the subway stops were close so we could hop on and head up town with ease.
— Again, staff was very accommodating. We asked for a late check out (1pm) and then asked again for a later check out (3pm) which was no problem. We may have stayed during a light travel weekend, but they made it so easy for us to stick around and explore the city longer.
Cons
— With about 12 hours notice, the hotel informed us they were shutting off water in the entire building from 10pm-​5am to test for Legionnaires’ Disease. Now, this was not entirely their fault, but it made it really inconvenient for us to come back from a full day in the city and have no running water to shower, flush or brush our teeth. The hotel provided us 2 small bottles of water (and I asked for more later), but I wish they would have scheduled these tests during the day while people are out. The reason we needed a hotel was to rest and clean up, so this was a bummer.
— The walls are pretty thin. The first room we had, we could hear people talking in the hallways and we weren’t in a heavy-​traffic location. Second room was fine, but I don’t think a lot of those rooms were in use.
— Elevators — BE SURE to allow at least 10 minutes to travel up and/​or down if you are staying on a high floor on a busy weekend. There are only 3 and they are not service elevators, so they’re slow!

Really nothing to complain about this place. Friendly staff, great location and clean rooms.
The room was small but easily accommodated 3 person and 2 luggages. Anyway who is gonna stay all day in the room. Had a great view of Hudson River.
Metro station is real close and there’s a Dunkin just opposite to the hotel.

Every other review I read on here is accurate. The hotel was immaculate, the staff friendly and attentive. The views were amazing and the beds comfortable.
One thing that got me was the size of everything. The hallways were narrow and the rooms small. We were a party of three in a room with two double beds and at one point in the room, you had to turn sideways to get around the bed. The bathroom sink is the smallest I’ve ever seen, but modern, functional, stylish & clean. The bathroom was small in that it was hard to get around the door to close it. Once closed it was fine. Good showers, nice tv, lighting fixtures, etc.
Everything you read about the elevators is true. There are three elevators and 50-​something floors. The elevators in the morning take FOREVER, since everyone is trying to check out at the same time. One morning we got tired of waiting and took the stairs 28 floors to the lobby. It took us a half hour, on the morning of our checkout, to go to the lobby. It took forever for the elevators to get to you, and once they did, they were full and you couldn’t get on. We realized, to go down, hop on an elevator going up, then you’re guaranteed a spot going down when everyone else is also trying to check out.
The restaurant/​bar that’s attached had good wings. I’d suggest calling them and doing a pickup order instead of room service because it costs less. You’re a block from a subway station and right around the corner is George’s, which has an amazing breakfast.
All in all I liked this hotel, but the elevator experience was something I’ve never seen before. They could stand to have about double the amount of elevators.

This hotel is alright although it’s not really near any cool bars. My room had a tv with so many channels which I liked. This hotel is also near a few delis and convenience stores which is nice but just not any bars which is thumbs down for me.
The hotel staff are good and the rooms were comfy. While there’s nothing really wrong with this hotel, I wouldn’t go here again simply because I rather stay in a hotel near a nightlife part of town. I’m more of a nightlife kinda guy.

Nothing really to complain about this hotel, but this hotel is comparable to most 3 to 4-​star hotels in NYC, narrow hallways, smaller rooms and bathrooms.
Our room was literally located right outside the ice machine, so whenever people came to get ice, we would hear loud noises. This went on during the early hours of the morning, from 6 – 10 am. I would suggest requesting a room on the other end of the building, if not, just switch to a floor without an ice machine.
There is parking offered at $ 35 in a parking garage very close to the hotel.

BEDBUGS!!!
This place has bed bugs but I will get to that later in this review.
I was originally going to give this location 3 stars but instead changed to 1 as the stay progressed. (Later on we wanted to add another night as construction still wasn’t finished at my place but we didn’t, read on)
Our apartment is having some construction done so we decided to stay somewhere for 3 days while the work was being done. My wife ended up booking at this location. (
She booked directly for a king room for 2 adults and 1 toddler, also asked to make sure the room had a microwave, mini fridge, and a bath tub.
When we checked in, we were told that the microwave would be $ 20 per night. No one told us this but we had no other choice. When we went into the room, the mini fridge was there and room was small but decent, but the bathroom was a stand up shower. We called downstairs to complain about no bath tub to bathe the baby and the front desk told us that we should just use the shower to bathe her. We argued with them until they switched us to another room — the room was smaller and had two full sized beds instead and no mini fridge. We called again to complain about this and wanted a refund for the difference but were then being told that the double room costed more and we wouldn’t be charged the difference.
1 of our 2 room keys didn’t work on the door but worked for the elevator. I went downstairs to get a replacement. They checked it and tried to tell me that the key did work and I wasn’t using it correctly. I told them that I swiped it multiple times and it didn’t work but the other key was fine. They still didn’t give me a new key.
At some point, we went through the lobby and asked the concierge what time checkout was and she didn’t know. One of the other staff member told us 12 – 3. What kind of hotel has a time frame for checkout?
The next night, I woke up scratching and noticed bite marks along my side. It was bed bugs as Ive seen bed bugs several times over the last years. I went and complained to the manager Wanda (spelled Shonda on the sign). She took pics and asked for my info to call me to send pest control to check the room. I told her I would be out for an hour and that my wife and daughter were still sleeping so we would take care of it when I get back.
Instead of waiting, she called and woke up my wife and daughter who were unable to go back to sleep. She told them that a lot of people co plain about bed bugs but they never have them and it’s probably an allergic reaction to their laundry detergent. I didn’t sleep shirtless so how would it be on my sides and not on my arms, legs or face?
I told Wanda that we were thinking about staying one more night but asked about a later Check out so that we can make sure nothing was in out clothing. She told me Checkout is 11 but she would extend it to 3 (I later found out it’s actually 12 but I guess no one here knows).
The head manager Greg came to the room and started pulling up the sheets. He also had the building engineer come who did the same. They said they couldn’t find anything.
I told him we were thinking about staying another night but after this and their reaction, I wouldn’t stay here again. He told me that they would have pest control come in a few days and if I wanted to know, I could call back to get the report of their findings.
We just left and went to the millennium hilton a few blocks away which would have been my first choice from the start.
After getting into our new hotel, I called corporate and filed a complaint and received a case number and was told if i didn’t hear back in 48 hours, to give them a call)

I think it was Chingy who invented the classic hit «We be chillin at the holiday inn»
Three stars because the front desk annoyed me, hard core. When I checked in, I packed light. I had my backpack, my bike and my helmet. That was it. I was participating in a 40 mile bike ride the following day and it was clear I was traveling ALONE. I booked the room for one person. I had one bag, one bike, one of me. The person checking me in asked not once, not twice, but three times if I was SURE I was the only person staying in my room. Yes, I was sure. I paid for a one person room, I am relatively honest when it comes to a hotel booking, and I have to be honest I am 32 years old, not a recently turned college student.
So I was annoyed.
Room was small – but it is manhattan, that is to be expected. It was clean and comfortable and the view of the ⁹⁄₁₁ memorial was amazing. I probably wouldn’t stay here again because the staff was so annoying,

We arrived at 9am on a Wednesday and the staff gave us no hassle about checking in early. I don’t see what the complaints are about the elevators. The wait is not that long. Slow down people, you are on vacation! The hotel is new, about 6 or 7 months, so everything is nice and modern. The water pressure was perfect, no hot then cold water. And the room is small but this in New York. There was enough space for me and my BF to unpack and hang our clothes for our 5 day stay. They have a bar/​restaurant adjacent to the hotel. And was very accommodating when we needed a wine bottle opener. Minutes away from the Rector station and ⁹⁄₁₁ memorial and other shops, i.e. aldo, duane reed, urban outfitters, payless and others.
I would definitely recommend this Hotel to my family and friends.

This is the tallest Holiday Inn in the world and the elevator buttons show it. With that said, it doesn’t take long to get to the 27^th floor. I didn’t really pay attention to the lobby as I got in late at night and had to leave for work early the next morning. The hotel is located a block away from the 1 train and 2 blocks away from the R train which makes traveling super convenient. The only problem is that the area is pretty much dead after business hours. Also, room service ends at 10:30PM which doesn’t help if you’re hungry or arrive late at night.
The room itself seems small but efficient and clean. The bathroom is tight in space and it gets hard to turn when closing and opening the door. The sink is also shallow and the faucet is flushed to the side which makes it hard to use. There is barely any counter space to put the basic. In fact, there’s no soap dish. There’s a towel holder cabinet right on top of the toilet where you can use the side of the cabinet to put small things like a comb and travel size bottles, but I’m always afraid that the stuff would fall into the toilet. One thing that annoyed me was that one of the new towels had rust or yellowy stains on it. It was disgusting to say the least.

Excellent, happy and helpful staff. Sandy at the front desk made my family feel extra special and welcome even for a single nt stay. This actually goes for the entire staff. True service w a smile.
Good value w fair price + new, clean, modern rooms albeit a bit small room but this is Manhattan. Room on 45^th floor gave us great views of the Hudson, Lady Liberty in the distance and Jersey City.
Also, great location a few blocks from Freedom Tower, Wall St, Battery Park and MTA subway. Few stations up is Canal St and Chinatown. A number of quick serve restaurants on the block (diner, pizza, gyros) + small convenient store w hot foods mix of deli, pizza, Korean + Dunkin Donuts.
In the end, the friendly staff and service stick out above all else.

Picture yourself a 5 minute walk to Wall Street and near ⁹⁄₁₁ Memorial. After all your sightseeing, coming back to a clean room and the pillows… oh sooooo soft!
We too had to wait a heck of a long time only for the elevators, so be ready to get up early and miss the «rush» :)