W New York – Downtown

Hotel was ok, but not the quality experience I expected. Room was clean when we arrived for our two night stay. Nice room and bathroom. BUT, housekeeping never made an appearance. We were visiting family so out late … came back to bed not made, no clean towels or toiletries. I probably wouldn’t stay here again since there are so many other choices. I have to say, I travel often, and have never come back to an unmade room with no explanation why.

review is for the lounge in the w hotel only.
the hostess was very accommodating and very helpful to our no reservation group. she is the only reason why this is a 2 star and not a 1.
the waitress was fine. although I noticed my last round of drinks, my happy hour cocktail was ¹⁄₃ less than my colleague’s. might also be because the waiter /​busboy tried to take away some dishes without asking and I told him we were still working on it… and he got a little sassy with me. the waitress came by a little later and just took it without asking as well.
the food was ok. calamari was ok for what it was. the fries came in a tiny portion and looked like frozen fries they threw into the fryer. the happy hour cocktail ($ 10) was also ok. not amazing for $ 10 though.
overall, not worth coming here with the number of different bars in the area. I’m a stickler for service and felt insulted over a plate. that’s not cool or professional.
I won’t be coming back, and wouldn’t recommend it to anyone else

I was expecting the traditional W hotel quality, but this location gave me a nightmare. I stayed for a week and paid $ 400 + tax (per night). I also spent $$$$ with food, internet and other services. I wouldn’t mind the cost if I was treated fairly. They gave me the smallest room (shoe box) on the corner with blocked view and denied an upgrade. Front desk operators and Asian lounge hostess were very rude. Room service was usually late and the food was burned half of the times. Tired of bad food surprises I went to the restaurant downstairs and placed the order in person. The steak and potatoes were salty and dry. I asked to speak to the manager, but he never came. I gave the waiter my phone# so manager could call me later. Manager NEVER contacted me. There is no Spa, pool or jacuzzi. Finally… I can’t think of any other place I could have caught a cold from since I ate and spent most of the time at this hotel; unfortunately. I do not recommend this place if you’re looking for welcoming, enjoyable, organized, peaceful hotel.

Great experience here. We booked the «cheapest» room and I was shocked that we were put on the 20^th floor with a great North/​West view. Room was actually larger than I expected and very clean. My only small complaint is that they didn’t adequately explain the holding charge that was placed on my credit card, but that is just details.

I stayed here while on a brief business trip and thoroughly enjoyed it.
The room was clean, the bed comfortable, the view phenomenal, and the staff friendly. What more could you want?
The décor is pretty modern/​trendy and they cater to a young crowd including live music in the lobby in the evening. Apparently there is also an amazing roof-​top bar. Though I wanted to check it out, I never made it up there.
Room service was fantastic! I highly recommend the French Toast.
I can’t complain, I enjoyed the quiet time in the room’s window seat just looking at the WTC memorial.
If I have to return to NYC again for work, I’ll gladly stay here!

This review is not for an overnight stay.
The building itself is a beautiful high rise in the Financial District. It is a stone’s throw away from the 911 Memorial and Museum.
Once you enter the building, check in is actually on the 5^th floor. Next to reception is a swanky, sexy lounge area with several seating areas that have comfy pillows. The hotel is modern by design and has the feeling of luxury.
tip — the closest subway station is a couple of blocks away via the #1 line that stops at Rector St.

Swoon! From beginning to end this was and is one of the best hotels I’ve ever stayed at. For a first timer in New York City, this was the best fit considering my work schedule and the close location to my office for the week. Right in the heart of the Financial District, the W is perfect for whether you need a comfortable, private area to slumber or you’re a loyal Starwood member. This is the place to soak in the city as much as possible.
I had a four night stay and enjoyed the various accouterments that just about all young and fabulous hotels have. I really enjoyed the complimentary tea and coffee set up every morning! The room service was great and freakishly fast! I thought the fitness area was surprisingly small, but was plenty good with their machines (and view… wow!). Front desk and bell service did a fantastic job from beginning to end (wake up calls… so on point!). Even for a business trip, the long worn days were spent mighty comfortably here at night.
This is a far better location than I thought as it’s close to the subway lines, walking distance to many shops and restaurants as well. It also runs adjacent to the One World Trade Center and ⁹⁄₁₁ Memorial. So if you’re looking for a «safe» bet, this is it, considering all the security details nestled in the blocks around the hotel. Other than that, I loved the BLISS products in the room and fantastic shower. Perfect, perfect, gush, gush! LOVE U, W.

Valet parking sucks, never find an valet guy at the front door, they also left my key inside my car and park on the street the whole night. People can just drive it away. I got my car this morning and the seat is wet and smelly, a used tissue inside my cup holder.
NEVER LEAVE UR CAR TO THEIR VALET!!!

Booked a room with a view. The view was the freedom tower. We left the shades up all night because the view was spectacular. It is also a sobering view of the south pool.
The hotel was great. Our room was modern and cool. Shower was awesome and they have free coffee in the lobby every morning. A small thing but a nice touch. A DJ plays at night in the lobby and it is like something straight out of Miami.
5 stars and good location.

LOVE this hotel. When my boyfriend first booked this hotel, I thought ‘Financial District? Meh.’ But, no, the W Downtown is super-​modern, has great views of the WTC, and, location-​wise, is close to a bunch subway stops/​lines.
I also loved all of the Bliss products in the bathroom, and the fact that the lobby turns into a nightclub at night.
I’d definitely stay here again!

Terrible hospitality. After arriving at the front door of the hotel, this morning, with multiple suitcases, bags and a baby, the doorman, a tall Caucasian man– standing behind the front desk– just stared at us, dumbly, while we struggled to get the front door open. When we spoke to him, he was as unfriendly and snobbish as they come. Until he directed us to the 5^th floor, that is. The 1^st floor is the residential arm of the W.
When we got to the 5^th floor, the lobby of the hotel, I asked to use the cart. The front desk guy, an African American young man with a goatee, as snobbish and unfriendly as the guy downstairs told us we couldn’t. He said he would get us someone to help us. 15 minutes later with a cranky baby, nothing. I asked about using the cart and he, pretty dismissively, told me that someone would help us and walked off. Finally, when I asked again, a nice Caucasian female offered to help– the only bright part of our experience.

Stayed here 4 nights for vacation. The pros: Location is good and provides an excellent view of the new Freedom Tower although there is total construction from the side of the hotel that provides the view. Bed is very comfy. AC is very cold. Loved the Bliss shampoo.
Cons: Check in is on the fifth floor which is a bit odd, but doesn’t provide a problem since the elevators are right there and we were directed by valet to proceed up to Floor 5 to check in.
The hotel is overall compact, but not unusual for NYC. It seems that hotels in the city are really one less star than usual. This is a 4.5 star property, but should be more of a 3.5 at best. Walls need paint. Shower sink didn’t drain (although this was fixed in a day). Shower door handle was extremely loose along with bathroom door handle.
Our room was on the 6^th floor: club and bar are immediately below on the 5^th. The bass vibrated the room until 1:30−2am each night until the music stopped. Be sure to request a higher room unless sleep isn’t in your plan.
Little to no amenities here which seems reasonable to expect at a higher end property.
With other options available, we’ll probably pass on this W for our next visit.

Gorgeous views. Great service. Comfortable rooms.
What more do you need?! My stay at the W this past weekend was nothing less than spectacular. This hotel is gorgeous with its modern décor. I wish the outside area wasn’t on the 5^th floor because it would’ve been breathtaking at a higher level, but it was pretty nonetheless.
My sister and I got a corner room on the 10^th floor (free upgrade) with an amazing view of the World Trade Center.
Take note: The lobby is on the 5^th floor! Also we made the mistake of walking into the apartment complex instead of the hotel. Oops.
Location is great if you’re into stuff around the financial district. I personally prefer the Soho area, so I had to take the subway/​über often. But it’s just a short and easy ride on the subway to your favorite destination. There’s plenty of stations available around the hotel.
Room was clean with white, modern décor all over. The shower kind of made a mess all over the floor and I couldn’t move the shower head to prevent that, so just be prepared to wipe that up so there’s no slips!
I really enjoyed my stay here and would definitely stay again!

The W hotel has a crazy awesome view of the new World Trade Center. It’s a little frustrating walking around there because of all the streets closed for construction… but then you think about why there’s so much construction and you feel bad for feeling frustrated (at least I did).
Last night I had a sister’s girl’s night and we stayed in the W. Classic to W hotel rooms, the space was super contemporary with clean lines and the great Bliss bath products. (I freaking love the lemony sage lotion stuff!). The room was a little freaky because there was one frosted glass wall between the shower and the bedroom. We were afraid we’d be able to watch each other sit on the toilet, but you really couldn’t see anything through the frosted glass (big relief).
The room had a killer view of the ⁹⁄₁₁ WTC memorial. We were across from the elevator and were terrified we’d be able to hear the «woompf woompf woompf» music from the lobby 3 floors down from inside the room like we could from the hallway. But, we could not. Our room was quiet.
Why the hell would anyone want terrible music that loud? I have no idea. A person should be able to go to work at a hotel without having hearing damage. And, no this isn’t a sign that I’m aging. Any sane 12-​year-​old could come to this conclusion as well.

Admittedly, the W New York — Downtown has a great location in the Financial District, which is close to the World Trade Center Memorial. I stayed for a company training, so it was a convenient walk to the office. Additionally, the Financial District is blessed with several subway lines running through it, so it’s extremely convenient to get to wherever you need to go. (+4 stars)
However, this specific location doesn’t impress me. The overall aesthetic of the W is the same as my prior experiences at other locations, but this one in particular shows its age if you look carefully enough. Scuffed walls, disheveled bed boards, grungy bathroom tiles. It’s not anything super obvious because this hotel evokes a sense of hip and modernity, but it simply doesn’t measure up to other Ws I’ve stayed at. (–1 star)
Additionally, service is a bit subpar compared to other Starwood hotels I’ve stayed at. I’m probably spoiled from all the late checkouts I can make during my past visits at W properties — I’ve checked out as late as 4pm for other Starwood or W hotels, but this location said the option was not available because they oversold the hotel. I feel like there should be better hotel management to prevent this from happening if you want to offer late checkout for your loyalty members. (–1 star)
Overall, it’s an aging modern hotel and I’ve had better service from other Ws. I probably wouldn’t stay here again unless I came for another company event.

Overall the hotel is consistent. Front desk personnel are hospitable & friendly.
The location itself does over look the Reflecting pools & great view of the new Freedom Tower.
Unfortunately there is a lot of construction in the immediate area as a result from hurricane Sandy.
I prefer this Starwood hotel location vs any location near Times Square. W location is nice & quiet yet conveniently located. W is within walking distance to Battery Park, Wall St., & Stone St.
Do not care for the check in desk being on the 5^th floor next to the bar.
Gym is adequately furnished.

I’m a fan of the W New York — Downtown. The rooms are hip and comfortable and the beds are amazing. The bar on the fifth floor — The Living Room — is a fun space, and on hot summer nights it’s fun to sit outdoors on the patio overlooking the new Freedom Tower. It’s also within easy walking distance to the ⁹⁄₁₁ Memorial, the Brooklyn Bridge, Battery Park, and several subway lines.
Also, because many prefer staying closer to midtown, this W is slightly cheaper than the others in NYC, and it’s usually easier to get a reservation.
I’ve stayed at this W and plan to stay there again in the months ahead.

Pretty hotel downtown nyc. Lower east side area. Right across the street from ground zero memorial. View was nice but a lot of construction going on in the surrounding area. A tad far from time square so if your looking to shop and sightsee i wouldnt really choose this hotel.
Starbucks across the street was convenient, staff were friendly. Valet men were not helpful nor sociable. We had to grab our own bags and no help from valet was even offered.
Rooms and décor of hotel was very pretty. View of memorial is great, outside lounge area was cozy and comfy with seats along the balcony to sit and enjoy a cocktail. Inside hotel was modern and dark. Fun free photobooth on 5^th floor near elevators. Small bar on that level as well with limited couches to lounge on. Lit with candles and decorated with pretty throw pillows for a relaxing vibe.
Elevators were always available. No long wait time for those. Cleanliness of hotel was also up to par. Bedroom was a standard 2 bed. Nothing spectacular. Room was rather small. Window seat was nice, you could relax and take in the view.
Shower sucked. It had a curtain for a door, water pressure was low. Water splashed all over the bathroom floor which made it messy. Bathroom was decent sized, well lit. Lime soap to wash hands smelled delish! Bed were comfy and full size.
Not a bad hotel but for a W i dont think it was anything extravagant.
I might stay at a W again in future but probably the one in Times Sq.

This is the only W Hotel in NYC that was built to be a W. Every other in the city was a older building that was renovated. That being said, this location can really express the ambiences and vibe of a true W Hotel. The only thing I found as a negative for this W it’s in the Financial District which I must say is getting better as far as things to do in the area – It’s really starting to thrive, with baby steps that is.
The hotel is gorgeous from the inside out. The Living Room offers a beautiful view of the ⁹⁄₁₁ Memorial and at night it is transferred into a beautiful and lambently lit lounge.
The rooms are the perfect size and are as visually stimulating as any other part of the hotel. and the staff here could never be more accommodating. Truly my favorite W in New York City.

I love the W brand, but this hotel is lacking. I stayed for one night while moving out of my apartment, so I chose it out of convenience. As others have noted, the location might seem out of the way but it is close to the 1 and R trains.
The check in experience was fine, I received a room on the 10^th floor that faced the river as opposed to the WTC. I was surprised how small the room was though. The lighting in the bathroom was pretty bad, and the hanger that the robe was on kept breaking. The shower also had mold. And the most annoying thing was no free wifi unless you go to the lobby.
The good things here were the standard W amenities such as the bliss products and their signature bed. Didn’t get a chance to try BLT Grill, but it had good reviews.