Hello Alfred

Promptly after writing a less than stellar review on their Facebook, their Customer Support team reached out to me and told me they had mailed it a week prior but did not send it via certified mail.
I have yet to receive it (after weeks), and they are not able to track it. They’ve essentially lost my keys so I’m playing this mental game of whether or not I change the locks on my apartment. Though if a burglar does care to walk up a 6-​flight walk-​up and carry a 40″ television down, more power to him/​her.

I had high hopes for this service but as of now its not been a 5 star experience. 3 is generous. I will happily come back and change my rating if and when things change but until then I stand by this review. So the first week my «Alfred» came by and delivered everything on my list and even apice of bday cake! It was nice to have the apt. straigjtened up and trash emptied too. Week 2 4 things from my order were missing die to a supposed crash od Instacart, their main grocery supplier. I also doscovered that they DO NOT order from Costco as readily as I had initially been promised. Week 3 Same groceries still not delvered and was told ot was because they could not be found in my neighborhood. NOTHING can né found here. Also trash not emptied and one item subbed for something comepletely unrelated. Week 4: still dodnt get those Instacart items, told I had to order ahead. ?? How muchmore ahead can I order? Lights left on all day in my apt. I asked for a package to be mailed and for the DC# but never heard back. Week 5: my usual guy on vacation, no one shows, I am told they are coming next day. Next day I come home to tidy home, groceries, and missing laundry. WHAT? They took my laundry without me ordering that service and I had things in that bag that needed special hamdling.
Some of the very basic swrvices are done well. If you need local food or groceries from Walgreens its great. Letters dropped off, maybe even dry cleaning. Thats about it. I really dont know that I would special order much more than that. Proceed with caution. Nice people though and they do try to reach out and corect when they can. If thing get more consistent I will change my rating.