H&R Block

I received excellent service from Brian Waldron. He explained to me that there has been a change in management of this office, because I asked about the poor reviews. Brian helped me out of a jam, and quickly. I’ll be coming back, sad that the office has rough reviews left over from the last management team.

Apparently whining gets you moved to the front of the line regardless of how long others have waited.

I am completely shocked at the level of service (or lack there of) at this place. The only reason i came here is because I used them years ago (maybe 8 years ago). Well clearly their service has declined. They have absolutely NO follow-​up with customers, they say they’ll have your taxes done in 24 hours, then you have to practically stalk them for 2 weeks just to get a finished product. They’re rude, unprofessional and sloppy. They wouldn’t tell me what I’m being charged… can’t wait to find that out when I go later today. I’ve always used H&R Block online, honestly after this experience I don’t think I’ll even be using that. I’m absolutely disgusted by the trivial way they waste their customer’s time. Go to this location at your own risk… now I know why their office is always empty.