H&M

Horrible customer service in this location. I tried to return a cheap sale pant I bought the day before because It didn’t fit. The associate accused me of wearing it because it had a smudge on it. Half your sale stuff is on the floor, it’s never in perfect condition. She called a manager named George over, but he was worse then her! He is rude and didn’t even let me speak. I went back to work and told a co-​worker how horrible my experience was, and she asked if the manager I spoke to was named George because she had a run in with him as well and he was extremely rude to her. George apparently loves giving his customers a hard time. I will definitely not be shopping there, as long as he works there.

This is a massive one! For guys stuff, you take the escalator to the second floor and make a U-​turn. Half of the floor is guys stuff. I found two nice pairs of well made pants for $ 39. Not too bad given that’s how much I paid for jeans in the 1990s.
The annoying thing when I was here was that the dressing room open was on the first floor. They had used the second floor one as storage. I’m not sure but I believe it was like this only for the holidays. Otherwise it’s quite inconvenient for guys.
There is a check out counter on the second floor in case the first floor one has a long line.

Despite the busy location, this H&M was very well organized and not too crowded. Sales racks were all tidy, and I found some great items all for less than $ 15! I don’t know if this is just this H&M, but I found all the jewelry to be way too flashy for my taste — literally couldn’t find a single pair of simple dangly earrings! Of course, there will always be a line for the dressing rooms, but the lines here are rarely too bad. This H&M is actually relatively small in my opinion compared to some of the 3 – 5 story ones I’ve seen — so it’s seems that the collection isn’t as large.

They might had read the previous reviews, because they step up there game. I been coming to this H&M since they open, not the best experience when it came to shooping, rude staff, long lines, a total mess. But everything has change, better customer service, clean,
Very organize and fast Shooping process. I visit usually on my lunch time, in and out. Love it. The only bad thing is that they don’t have kids dept !!! That’s my fifth star missing !!! :)

I have never been so unpleasantly treated at any store than I have been at this H&M. I was waiting in line for the fitting room when I saw one of the booth got available. When I asked one of the staff if I could enter the fitting room she first pretended that she could´t hear me, after that I repeated the question she looked at me as I was weird and said that I just could´t walk in there just like that, I needed to wait. And then she turns while she is rolling her eyes!!! She is working there, she gets paid!!! Hello, have I missed something?! I know that H&M have not the best reputation on customer service but this really takes the price. Wow.

Multiple employees were rude to me and they seemed not to care about the customers in the store. Music blasting which made it difficult to communicate in the store… avoid if possible.

The sizing is always off. I wear a 4 in one dress and wear a 6 here. The sizing on the racks are always wrong so finding my size can take a while. The lines are ridiculously long. They have registers upstairs and downstairs but would only open two registers at a time. There is always a good 20 – 30 mins wait just to pay for my stuff. I almost always end up walking out of the store empty handed.

This location has a great selection of mens items. Its not as crowded and rowdy like other stores. The only downside is the temperature store in this store is always boiling hot. Some reviews talked about bad customer service. The service is ok but I wouldn’t blame the employees for being upset working inside a stove. Please turn the A. C on.

Standard H&M. Cheap clothes. It is best to get here right when it opens because this place can get very crowded very fast. Shopping here is kind of a breeze for me because I know my H&M sizes, so I do not really have to try on clothes. To be perfectly honest, I only buy V-​neck T-​shirts that typically range from $ 5.95-$ 9.95.
Sometimes the upstairs registers are open.

This location has the worst staff ever. I’ve experienced happier people selling ice cold water and fruit on the side of the road. I don’t know why everyone here is so pissed off, immature and unprofessional that they take out their anger on customers.
Everyone on the floor is engaged in their personal conversations and their after work plans. A woman politely asked the price of a sweater and was ignored the first time and then finally begrudgingly given a short, curt response.
I find everything I wanted and waited in a long line with only 2 cash registers opened. That’s fine but then I had to deal with the attitude of the cashier who sucked his teeth after I greeted him. Well this was the guy who was just complaining to his coworker about his difficult day and his difficult work schedule. Slammed my items around, tossed the clothes into the bag without folding them and continued talking to his buddy. Forcefully stuffed my bag into a tiny H&M bag. Best part was that he forgot to remove the security sensor from one of my items. I ignored it at first but thought of how lazy and neglectful the people are at this location and of course I still had the security sensor on my clothing. I returned and had another lady remove it.
This was the most disgusting experience I ever had in retail. I know H&M relies on its name to sell and could forego customer service. But the people who come to spend $ & enjoy retail therapy would gladly take their business elsewhere.
Pro tip for this location: Hire some better staff. Try to hire some professionals.
Pro tip for customers: Go to Uniqlo =)

Wow, now I know why I’ve not consumersized in six years, this place is a RIPOFF! $ 50 for a pair of shiette boots that hurt your feet & only cost that company less than $ 2 too make… pass!

Feels like home!
I’ve loved Hennes since I first met them on Oxford street in London many many moons ago.
I was happy when I heard they had made it across sea and were now closer to me in New York.
Affordable, fashionable, and they carry great key pieces for any fashionista or plain Jane’s wardrobe. Also they don’t only produce sizes 0 – 4.
Their quality is awesome as I still own pieces that I bought on my first love at first sight experience with them.
Love eet!
The End.

I always enjoyed many great sales that H&M have to offer, so isn’t a surprise you will find me shopping here finding great deals. I must admit that this company have the latest trend at affordable prices, so when I step foot in their retail store, I know I will not leave empty handed. If you desire stylish pants, H&M have it! You want to look preppy; H&M have what you looking for. You want recommendations on what to buy; their wonderful staff will deliver just that. My sales associate, Tamika (you can locate her picture in photo section), have went out her way to make sure I was happy with my purchase. She shows a lot of energy… helpful by finding what I was looking for and have shown a real meaning in top notch customer service.

Great store, but the lack of cashiers is horrible. 3 huge lines and one of the cashiers decided to close his cashier, leaving 2 longer lines. Really really bad

I like this H&M. It’s in a busy area across the street from Bloomingdale’s, but still manages to always be clean and organized. Plus, the staff is surprisingly friendly. I’ve been here a few times and will definitely come back — especially since they installed the new express line! It’s ultra express — 2 items max, no returns or exchanges — so I pop in and buy things 2 at a time. No waiting!

This is one of the better h&m stores I have been to but that’s not saying much. Their clothes are poor quality and weirdly sized. I love shopping but it’s rare that I find anything I like here. Most clothes are over priced and the styles get uglier by the year.

This h&m has more selection of clothes than most, but the employees are the WORST. People working the floor won’t help with anything and the cashiers can’t check more than one person out every 7−10min. They are SO FREAKING SLOW.
Waited 30min to buy a $ 12.95 dress. Not even kidding.

I love H&M and shop there often, but this location seems to employ the most miserable people, no one is friendly, no one wants to help you and when you get to the fitting room it’s as though you’re interrupting the extremely important conversation the associates are having. Why, why does H&M employ the MOST inattentive
people?

ONE WORD: AVOID!
The main reason I would avoid this place is the customer service, or the lack of customer service I should say. I’m a very independent shopper and only ask questions if absolutely necessary. I’ve been here on a few occasions and my last experience was the final straw.
Everyone who works in the fitting rooms especially has an attitude. For what reason? Only God knows. The limit is 7 in the fitting room and since I had more than 7, including a few items that I did not need to try, I asked the sales guy to hold a few items to the side for me. He grudgingly did so. When I emerged from the fitting room to retrieve my items he handed me a stack of clothing that wasn’t mine. I politely said those aren’t the items i had on hold and he automatically caught an attitude, looked to his right, then to his left and went back to what he was doing as if I wasn’t standing there. I wasn’t upset that he misplaced my items, everyone makes mistakes but it was his blatant «I can care less» attitude that shocked me. he didn’t even pretend to help me look for the items.
I also was wearing a vest and removed it because I was hot and lost it as I was walking around the store. This is no one’s fault but the look of annoyance on everyone’s faces when I asked if anyone had returned or seen a vest was also shocking. No one even attempted to pretend they gave a damn.
Let’s not forget the fact that asking an associate for help in general is like asking them to strip naked. The look of detest you will get is highly unnecessary to say the least.
Needless to say I won’t be coming back here, ever. I had a much better experience in terms of customer service in the Queens Center Mall location. Although that location is a bit messier the customer service is a tad better.

Better than the other H&M locations I have been to. It is definitely less chaotic, as one reviewer said, not oppressively crowded and you can actually get into the fitting room without waiting the rest of your life. They still sell tops for street walkers though. Why, H&M does my bra show (color & all) through every single top you sell?
This time, though, I was able to find some skirts I liked that were business length without making me look like Grandma Moses. It feels like they’ve got more selection here than at the other locations I went to. Checkout line wasn’t horrible though I think service could have been friendlier. Also, why did you people not have your down escalator working? I hate forced attempts at exercise & I already had to deal with that earlier at the 59^th Street Station since the MTA refused to fix their up escalator to get off the ⁴⁄₅ platform, forcing everyone to nearly kill themselves on the steep staircase leading to the exit.