H&M

Infuriatingly long wait times and lack of stock. Prices are good but try another location. Not worth your time here.

This H&M is always 80 degrees, no matter what time of year. Who wants to shop or try on clothes when you are sweating?! It also always looks like a bomb hit it, like they’re always having a black Friday Sale. They also have very limited size runs.
I purchased a few bathing suits and asked the cashier if I could return them (they only had 1 fitting room open and the line was 17 people deep, I counted). The cashier said yes of course as long as i have the receipt and it’s within 30 days. Great. 2 days later i go back with the receipt with an unworn bathing suit (tags still on) and they tell me No. I ask to speak with the manager and THAT was a joke because she comes over and barely makes eye contact, doesn’t introduce herself, tells me there’s nothing she can do and I am out of luck. When i asked why I should have to pay for her employees mistake she pretty much called me a liar. She also walked away in the middle of the conversation.
EXCUSE ME?! That is completely unacceptable behavior from a «manager». She needs customer service and people training. She also blew a $ 200 sale because I had an armful of clothes I was going to purchase. Her name was Liz and if the store manager is reading this, she needs a good talking to because that is not the kind of person you want in charge of the store when you are gone. The cashier was more helpful, and told me I should call customer service.
So I called customer service and the woman I spoke to was absolutely lovely. I wish I got her name so I could shout out how great she is at her job. I spoke with her for 34 minutes, and she was awesome. She actually called the store to speak to Liz and said that Liz gave her the same attitude that I received.
Long story short this location needs improving, but the customer service line is great. I am awaiting a call from the Store Manager and a supervisor from the customer service line — we’ll see.

Terrible customer service — the worst I’ve experienced in an H&M across 5 countries!
I had read the negative reviews and thought «Maybe it’s not that bad.» I was very wrong! Nobody there did a minimum effort in assisting me when I asked for help, and one rep was especially rude.
Head back into the 4−5−6 train, get off at 59^th and visit the H&M store at 59^th and Lex — don’t bother with the UES store.

I give it two stars because I’m happy there is an H&M near me. However, this place is the worst. There is a full register upstairs and I’ve actually never seen it being used and I’ve known this HM since it opened. Never used.
Currently, I’m on a ridiculously long line that extends to the escalator. Hazard much? It’s about 84 degrees out and there is no such thing as AC in here. I’m currently on the express line and it’s actually the slowest line. Go figure.
Please open up the registers. And by open, I mean all of them and not just have one or two people working it (children’s register).

NEVER ENOUGH STAFF AT THR REGISTERS. There is so much volume at this store, those registers should be fully staffed at all times. It blows my mind how sets of registers will be closed at all times. Between dressing room lines and register lines, this is the worst h&m in the city. Get new management.

My, what a few years will do. This is not my «destination» H&M; if I need to make a trip, I’ll purposely go to the one at Columbus Circle. However, if I’m on the UES doing some clothes shopping and have exhausted all other options, I’ll end up here. A recent renovation has made the second floor womens’ section a tad more walkable, and the selection is usually well-​organized, but the dressing room and cashier lines are a constant nightmare that I just can’t put up with anymore. The crowds and the vibe here…*myeh* No thanks.

Worst H&M on earth. Clothes are always picked over, totally disorganized, no help on the floors, not a great selection, and SLOWEST CHECKOUT LINE I have ever experienced. I think if we sent a bunch of 2^nd graders to a store in China they could move the checkout line faster than this staff. I’ve heard that they’re told to move as slow as possible on purpose to make you shop while on line, but on the rare occasion that I do pop in and find something I want to buy, I always leave the line because it’s too long, and the workers clearly don’t give AF. I barely ever write reviews, but want to prevent people who are considering stepping foot in this store from doing so.

This location needs some serious help. The sales staff is probably the worst in NYC. I don’t blame them. I blame the management. I always stand in line at both the fitting room and the cashier. How many bad reviews will it take for someone to notice that this store needs a total revamp of the way they work? Attention corporate office. Clean up on 86^th street. STAT!

Would give zero stars if I could. Worst customer service ever. Wouldn’t let me make a purchase even with 2 credit cards in my name and logging into both bank accounts. Congrats on losing out of hundreds of dollars worth of business.

This store is so busy but they only have three registers open even during the busiest times. I just spent 45 min just to return an item.

About 5 years ago when this H & M opened, I could not have been more excited for this store to come to the UES. However, this particular location compared to most H&M stores is a nightmare.
No matter the time of day, there will be an absurdly long line at the downstairs registers and no matter the length of these lines, all of the available cash registers upstairs will NOT open — normally only the kids’ section ones. I don’t understand why when there are people who work there just floating around not helping anyone you don’t put them to work to get the lines moving?
The sections at this particular location are constantly changing — they move the professional attire and swap it with festival one week and then the next it’s on the opposite side of the store which makes it really hard to come in and find what you need, especially when asking to find something like a «black blazer,» which should be an easy find for any employee, is a near-​impossible task for ANYONE you ask.
Additionally, the fitting rooms have a layer of straight dust balls on the floors that are honestly atrocious and probably some sort of health code violation. It’s probably all over the store too, just swept up by the maxi dresses.

I agree with the poor reviews. I rarely find anything I want at this H & M location. The check out lines are long. In the checkout line you’re cramped between tables of merchandise. The sales help is either non existent or not helpful. The worst part is fitting rooms. I am frequently sent to the men’s fitting room as lines are long at the ladies. There is usually a wait at the men’s also.
I’ve been to this location when they did not have A. C. In the summer. They have roof leaks and other building structural problems.
I may still own many clothes items from H. & M but for the most part the clothes quickly look old and well worn after a brief time. The merchandise is fine when you need a pair of sweat pants, shorts, or socks. I would not buy my dress, or work place wardrobe here. Plus I would go to one of their nicer locations to shop. They have stores on almost every corner!

There is always a line! Always a line for the cashiers and fitting rooms. I am used to that but one evening in late August I was helped by an associate named Diandra. She rung me up downstairs on the cash register. She was so incredibly rude. She yelled at me and caused me to just leave my purchases and exit the store. I am not sure if she still works here but if she does management should really evaluate.

Came in to this H&M location to return a pair of sweat pants which were $ 24.95 for a bigger size and saw that the price had gone down to more than 50% off, so I thought it would be ok exchange them for a bigger size and get another pair in another color and a tshirt in the equivalent of what I had spent in the smaller pair. The cashier that attended me by the name of «Johnny» told me that they don’t do price adjustments which I didn’t ask for cause I didn’t think I needed a price adjustment, I was just doing an even exchange, and was still being charged a difference.
I didn’t feel it was fare so I asked to just have my money refunded which the cashier proceeded to do but just refunded me $ 9.00. When I pointed out his mistake he snapped at me and responded in a rude and very unprofessional manner and told me I should’ve just asked for a refund in the first place. When I tried to explain why I didn’t ask for a refund in the first place this «gentleman» «Johnny» then snapped again and told me I needed to relax which I pretty much was.
I’ve shopped at this store and at many of their other stores and never had an experience like this when trying to make an exchange. This is unacceptable behavior and hope something is done about.

H&M check out lines r just ridiculous from almost all the stores in nyc to jersey city.

This is a great H&M only because it’s close to home for me. If you don’t plan on standing in line for at least 20 minutes, don’t shop here. The lines are always super long. It might take you anywhere from 15 — 30 mins of wait time on a line in order to purchase an item. That is really the only issue I have with this location. Otherwise, it’s a cool place to shop. 2 ½ stars

No boom for this spot!
General– two levels but not too much there. In addition it is alwaysssss crowded, guaranteed to always have a checkout line longer than the barricades despite there being at least 5 registers unused upstairs and downstairs and guaranteed to always have a dressing room line at least 5 people deep despite there are two dressing room locations.
Merchandise — If you’re looking for an accessory — like a large gold necklace or a cami, this is a good spot. Not a spot to go to if you’re looking to completely redo your wardrobe.
Love H&M clothing, way better locations around the city — in partial to the one in midtown. Don’t recommend going unless you absolutely need to!

Why do big stores like this hire totally incompetent staff? Makes no sense. Help is non-​existent & check-​out lines are ridiculous & they closed most of the fitting rooms on a saturday. I’ve spent years in retail. Who’s running the show here? I just don’t get it.

NO OK. I worked retail for over 10+ years (yes I look young), and I would never ever have a line with 10+ people standing and one cashier. Are you kidding me? this is insane. I came here around 6:30pm and its PACKED and only one cash register is even open on two floors. Children’s line is usually less people when I come right out of the dressing room I go straight there (oppps told you my secret)…
Anyways selection is always great. Shoes are scattered everywhere, but I know my H&M, but the manager (S) need to get it together.
My favorite part was she was telling the people in line its moving fast and SHE wasn’t even ringing. Are you kidding me (yes again)… I can’t with the crowds and staff sometimes.
oh yeah I moved to NJ, and this would be a reason why…

Clothes are well priced but staff is more interested in chatting with each other than helping customers at check out. It took 15 minutes to buy two items with two other customers in front of me. Management needs to step it up.
With an H&M in Denver this is not nearly the deal it used to be.