Sephora

I love Sephora but the staff is just very unhelpful. I usually try the stuff in the store and buy online but when it comes to foundation, bb cream or bronzer I need to try it out to get the right shade. Most of the sales associates here are «wannabe» make up artists. So you have to be very lucky to meet one that really understands the products. They usually have «zero» understanding about the products, they don’t know what they are talking about. The lady told me to get the darkest shade for a bronzer and I have olive skin. I don’t know why I trusted her and bought the bronzer. When I got home I looked at my face and I knew something was wrong, the shade was way too dark for my skin tone. I ended up exchanging the product for another color.
The 2^nd time I came I was really disgusted. I asked for help from the lady and she refused to help because the brand that I was looking for is not in her area (she was in the Sephora collections area) and she wasn’t doing anything, just standing in front of Sephora collections. Hello that’s your job to help customers, not just stand around and try all the products for your self.
Don’t believe everything they say because some of them are just regular people like us (not make up artists) so research the products before you buy.

If you want a location that does not listen to what their customers are looking for then this is your store. I came into the store with a goal in mind, to find a foundation SILICONE FREE! and what happened? The sales rep picks up a tarte foundation with Dimethecone! That is a silicone! Yes the box claimed to be free of parabens and other things but it still had silicone! Not to mention she didn’t even really want to help me when i walked in the store, she only helped me because her supervisor told her to. I told her most mineral powder foundations are free of silicone but she told me i needed a liquid for coverage .Um why??! Not to mention she color matched me wrong too! One thing I see most sephora’s struggle with is product knowledge, yes i know they’re not scientists not estheticians but would it kill you to read the ingredients! Returning that foundation asap

Terrible place. Nobody asks if you need any help in the store and when you finally do find someone to help you they are inattentive and very unhelpful. Won’t be going back again.

This place smells bad and customer service is so bad to be honest they treated me and my friend like they didn’t know where anything was. Don’t recommend at all. their selection is also really dirty and they don’t clean up after the nail polish?

this store is not one of the best ones!
they are always too busy to help
they do not offer to give you a sample at all
the people are always busy doing makeup to even help you
the lines are horrendous after 5pm
this store is just okay but close to the train

I’m a very happy customer and love this location. As I can be very pressed for time, I have on more than one occasion run into the store with only a few minutes to spare to grab some essentials !!! On one such time, I had the good fortune to run into Kate, who was unbelievable as she advised me, answered all my questions and never once even hinted that it was now past closing time. In fact, all the employees were so polite and positive, the training must be amazing or HR does an amazing job in hiring such lovely people. Sometimes I see items that Sephora do not carry, however, I’m so happy with the service and rewards that I find myself going back time after time.

I’m upset to say and write that I am extremely disappointed in the customer service I’ve received at this location. It turned me and my friend off and actually made us leave without making a purchase.
We were ignored by many artists, who were not with a particular customer. Once we were able to flag someone down, she rushed us through some eye brown options and told us we could find more «over there». I still do not know where «over there» would of meant. It wasn’t until I told her to walk us over there and point out some specific options that she reluctantly did so.
My friend (who had an upcoming date (that she wanted to pretty up for) was so disgusted that she made us leave. Me? I would of just kept asking questions or found another artist that was bit friendlier but we left. We were both disappointed.

Fantastic service and selection of everything and anything cosmetic. This is my goto spot for my favorite lip gloss and some Lancôme products. When I’ve accidentally bought the wrong product they make it easy to return and when I needed a new product they are extremely helpful in providing suggestions and assistance. The staff I have encountered has been knowledgeable and the cashiers are efficient and friendly. My son needed hair color /​spray once for a project and they allowed me to sample /​test it before buying .
I’m surprised by the negative reviews stating otherwise because I’ve never had a bad experience with service. When I do come here I am in and out and often know exactly what I’m looking for, so maybe that’s a factor.
My only disappointment is they don’t have a Lancôme lip gloss I like.

This is the Sephora nearest to me so I’m here pretty often. On more than one occasion I’ve had sales staff seem like they weren’t totally sure about the products, but there’s a really lovely gentleman named Ezra (I think?) who is just the nicest person and definitely knows his stuff! He helped me pick out a new oil cleanser and I love it. Thank you so much!!!

I didn’t really have a good experience at this location. I’m used to enthusiastic and knowledgable employees, but I got attitude and laziness here.
I walk in and try to ask for the location of a particular product. Before I could get two words out, the girl holds her hand up to me and said, «You have to wait a minute» while she talks to another employee. WTF? What happened to customer coming first. Wow. A few minutes later, I hear another employee ask for someone to grab her the same product I’m looking for! (Btw, it’s the Tatcha Dewy Spray, which is a pretty popular product). So I go to the employee and ask her where I would find it. She waves her hand in some direction. Like oooookay at this point I’m over it.
It doesn’t get better. I’m by the perfumes and I ask if the Tom Ford comes in a travel size. Since it doesn’t, I request and a sample. I get a blank look back and she says, «Really?» NO! I’m joking. Like this is almost comical now. No sense of customer service or urgency whatsoever.
The girl who checked me out was nice so I left feeling a little better about the experience. But this is not my favorite location anyway, and I probably won’t come back unless I really need to.

I agree with all the other reviewers who commented on the stench in this store. It’s like there is no ventilation, b/​c there are no windows so everyone’s stale breath is just sitting in the air. Definitely smells like poo, which is really messed up since it should smell like a mélange of fragrances everyone is spraying around the store! Even the perfume can’t cover it up. I don’t know how the employees can stand it. I was only there for 15 mins. and nearly retched.
I found everything I needed, and didn’t mind the store layout, but I was annoyed with the cashier who rung up my purchase. She was quite rude. So, less one star for the stench and less one more star for the rude cashier.

I’m a frequent flyer at this Sephora, they usually have everything I need in stock. The problem that I have with this location (actually most Sephora locations) is that the staff isn’t helpful. They don’t have knowledge of products and sometimes won’t stop to help you, however, they will tell you not to open the drawer if they see you helping yourself (girl, bye).
I’ve had some of the girls assist me in finding what I need that were very helpful and gave me samples of new products to try before buying.
This is still my go-​to store but only because they carry what I want and I’m a makeup fanatic that doesn’t need much assistance.
*Also, it would be nice if Sephora would hire people that are actually good at applying makeup at least on themselves.

I’ve given this Sephora location way too many tries thinking they would fix the HORRIFIC SMELL, uhh –no. It smells like TURD in here, I’m not being funny either. The first 3 seconds you walk in here… IT REEKS. A sh*t hole, literally. If you can bare to hold your breath and cover your nose during your entire shopping experience, by all means. But man, I walk in here and look around to see if any of the sales associates or customers are bothered by it and surprisingly no. I almost wanted to yell out, what’s wrong with y’all? They must’ve gotten used to it and inhaled ¼ of the stinkiosity circulating the entire store. Unless you’re willing to suffer the horrific smell, go. If not, girl… just get your butt to 59/​Lex where it actually smells decent. It’s just gross in here… you’ll lose your appetite for Shake Shack after coming here.

Bumping up a star because of the excellent service from Joshua? yesterday when I was picking out shaving products for my husband.
They also fixed whatever was causing that awful smell which is a big improvement.

Seriously WHY does this store smell so awful. It smells like raw sewage is running through the store. I see other people have mentioned this too so why doesn’t management try to do something about this? I won’t set foot in this store because of this very reason. Nothing like the smell of a dirty toilet and 100 spritzes of perfume trying to cover up the scent. GROSS.

Horrible customer service experience. Walked in to get color matched for Bare Minerals liquid foundation. I had one assistant direct me to a color specialist who was having a personal conversation with someone. She politely ended her conversation only to inform me that she has to leave and will get someone else to assist me. 15mins later, I am still waiting and she is no where to be found. Sad I didn’t get her name but her physical description: tall, dark in complexion, dark hair, african/​Haitian accent. How rude, never going to 86^th st Sephora again. Had money to burn too. So unprofessional. The best part of my experience was the oh so pleasant and helpful greeter at the door.

I just got a little mini make over with Jeff. 1) he clearly knows what he’s talking about 2) his charisma is amazing 3) he completely transformed my face 4) I went in to buy eyeliner and foundation– but he went the extra mile showing me the best products for mascara and blush. I ended up spending more money than I should have but it was worth it.
On top of this amazing experience, I was really have a bad day and he completely lifted up my spirits by going the extra mile in making me feel pretty. I love all the products he recommended for my skin and clearly he made me look great, but also made me feel beautiful! Thanks so much Jeff! xx!
P. s. His nicknames for the make up products he used on me are hilarious «JLO in a bottle» + «Liquid Photoshop» had me crackin’ up!

This particular location is very (!) hit or miss. I never know what I’m going to get (in terms of customer service), so I (actively try to) avoid coming here all together. (The thing is, it’s the closest Sephora to me, so I do end up here on occasion.) Today, for example, the girl who checked me out had already checked out — misspelling my name, then glaring at me when I tried to politely correct her, not telling me about the perks (there was actually a perk for the product I was purchasing — it was like she was trying to hide the fact that I could get what I wanted for free), etc. Like, really? Why do I have to beg you to do your job? Having said that, though, the woman in the Skincare department was polite and helpful, and really listened to my concerns. And, I have been helped by a (small) number of other sweet, staff members with makeup knowledge and excellent customer service skills… like, I said, really just hit or miss.
As for products, it’s just a standard Sephora. I’ll always prefer the larger Sephora’s, like Union Square, but it’s of a decent size and carries all the same products.

The worst customer service I’ve ever experienced at a sephora! I came from my dermatologist all fresh faced and thought since I’m in the area, why not restock on some items that just ran out and try out some others (some mineral makeup I was contemplating). It was so difficult to get them to help me try the makeup (I attempted 3 attendants) that I put down my basket of products that I was sure about and walked out. I refuse to give them business. They acted like we were both customers as they casually brushed me off to continue yapping with their coworkers. Isn’t it their job to answer questions?
Despite it’s convenience, I will not be giving them business in the future.
Btw, I’m not normally a high maintenance customer in the least. In fact I normally prefer to shop on my own with no help (I go online for reviews). But I wanted some simple questions answered and they acted like I asked for the crown jewels.

I’ll admit to getting my scent on when hitting the local Sephora in my hood.
So easily located right near the 86^th and Lex subway stop. Sure, this is basically a woman’s hang, but they also offer a killer selection of men’s colognes too. Occasionally I’ll drop in on the way home from work or before heading out for the night, sniff a few samples, and spritz on a bit to smell all sexy and fresh. Also, be nice to the staff working this section and score some freebie travel size samples to take home. Score! They give you the good stuff too if you ask nicely.
Just never be «THAT’ guy who smells all nasty and reeks of B.O. Never be that guy.