Grand Metro Paint & Hardware

THE WORST. Cheap products and LOUSY customer service. Tried to return a kettle that broke 3 days after use and the mgr insisted it was because there was heat with no water inside. Simply NOT true. Water was was boiling as one part broke off (melted off!). No other part was burned on it for him to even TRY to prove that it was burning with no water. When he finally agreed to give me a credit, he turned and said must have receipt which I did not have. So he «victoriously» waved me away. They will rob you here, and again, have no idea what it is to deal with customers. If this was not bad enough, the staff there is unfriendly and always looks morose. They must extend the same treatment to staff.

I have a grade A+ shopping experience for a trip to making audrino projects in the past year and they always helped me out.
The store staff is up to snuff with the merchandise and the accessories in all your daily and extra curricular activies and needs.

This place is the counter argument to support your local business. They have everything but as others have posted workers are rude and generally not helpful.
They will let your return things if unopened. Its close to home so I go here for immediate needs but always Home Depot for larger costlier items. Wish they would open up and upper west side location, these dudes would be fast out of biz.

I have been shopping at this store for over 25 years, mainly because it is nearby, and they have just about everything one needs. The service has always been minimal, but today it was just outrageous. I went in to get batteries for my mouse, but couldn’t tell how to fit them in. Asked the counter guy for help: an unapologetic no. Asked the guy lounging around the lighting section: a flat no. The manager came over to inform me that they sold goods, not services, and when I started to protest, he told me to f— off. Never been treated like that at a store, and never will again.

A great place to find everything and anything, and I mean ANYTHING! Big, big supply of every possible item that you may need for your home, many different choices, extremely reasonable prices, generous return policy — what more could you possibly wish for from a hardware store? Love this place, and am never disappointed when I am looking for something that’s very hard to find — well, this place always has it! Whenever looking for some peculiar item that’s long out of fashion, or out of stock everywhere else, just check out this particular store and you will find whatever you were looking for, guaranteed! Miraculous place!

This hardware store has all the weird little things you need when you’re trying to put together an Ikea piece and they gave you the wrong screws, or when a vanity light bulb blows.
To get keys made, nip 50 feet around the corner to Dial Locksmith instead, two old-​school locksmiths in a tiny storefront on 96^th St ‘tween Broadway and Amsterdam (blue awning). You might pay a few more dollars, but your keys will actually work.

They’re not the friendliest gut they have a great selection, reasonable prices, and good hours. Prices seem to be around 10% higher than Home Depot on most stuff which for the convenience I’ll pay. There’s usually 2 or 3 employees around and they seem to know where most stuff is, finding it yourself can get a bit tricky.

Went in here to get many keys made, guy behind the counter was a supreme a-​hole from the get-​go so I ended up leaving to find a friendlier shop.

Went to have a basic key copied. Rude person made 2 copies. NEITHER WORKS. In addition he could not copy a Medco key!
What a disaster. Don’t use their locksmith.
In addition it took me 5 minutes to get them to explain where the so-​called locksmith was located. Otherwise they appear well supplied

They get three stars for having a decent selection of NY hardware stuff, but they get one star from being among the least friendly stores I have ever visited. One truly feels unwanted here and I feel a wave of relief when I leave this place. This is one of those places where smiles are strictly prohibited.

I went yesterday to buy some supplies. And there was a blind person asking something to the cashier, who told him «go to the middle row». And the blind person asked him back «where is that?» as if he knew where the middle aisle was. So I grabbed his hand and took him to the middle aisle and waited until one of the workers came to assist him. Then when it was my turn at the cashier I asked him Me: Did you realized that this man was blind? Cashier: Yes. Me: Then, you should have helped him. C: I did. Me: no, you didn’t. He doesn’t know which one is the middle aisle and you should have helped him or waited until another worker comes to help him. At this point another customer started helping me by saying the same (I was happy!). But then the owner showed up and said «Ok who is next, who is next… come on go and pay». WOW… they were more worry about making money than helping this blind man. Are you serious? I should have left without purchasing at this awful store

Every neighborhood needs a hardware store. A place where you can get some keys cut, a small can of paint to help you finish the paint job you miscalculated. But this is more of a place to buy an overpriced toaster and a shopping cart than anything else.
The first time I came here, I needed to get copies of my keys. No dice. My keys are not copy protected or special in any way that I can see, but yet they couldn’t do it. *sigh*.
The second time was for some Combat Roach Gel. I could have probably gotten a better price for it elsewhere, but it was an emergency. The roaches out in the hallway had discovered my apartment and I wanted them to die today… not when I found a sale.
This third time was for an aluminum folding hand truck. I’d needed one for a long time and I was feeling ‘hood rich, «Support Local Business» and all that, so I decided to drop 65 bucks on the one they had here.
I’m not going to look it up on Amazon and piss myself off… I’m not… Oh. Hell. No. They have a better one with rubber wheels for $ 25!!!
:Heads off mid-​review to return hand truck:
Well. I guess that will be the last time I go to Grand Metro Paint & Hardware.

I like Grand Metro Paint and Hardware for the fantastic selection of different goods they carry. I tried other stores in the neighborhood but always end up here. I never bought any electronic devices here, but I was happy with most of my purchases. Its a very well prized store and of course you won’t get the highest quality but that is kind of what I am looking for in a house and hardware store anyway.

The service here is terrible.
I work just around the corner so have come here a number of times and the staff completely ignore you.
The aisles aren’t organized in any obvious way, so you really need to have a shop assistant help you find what you’re looking for. Once you finally manage to get someone to help you, they’re inevitably surly and are often out of stock of fairly standard hardware items.

Stopped by to look at the selection. It’s conveniently located near the corner of 96^th and Broadway so it’s right off the train. I was waiting for the m96 and wanted to see their selection. Helpful service as soon as you walk in and they’re ready to show you where things are. Has tools and housewares, not cheap but not a big rip off either. If you’re in need of a wrench or some seasonal decorations and can’t make the long trip to target or k-​mart this is a reasonable place to grab what you need. I’m sure I’ll be back.

This place could offer better service but since they’ve been around a long time, and I’ve been in the neighborhood a long time, I don’t see any change in attitude forthcoming. Like others have said, they have a large selection of items, and at the front of the store they try to direct you accordingly. However, several times I have purchased something that didn’t work, or didn’t fit, and they would not exchange it. Because they are so unfriendly behind the register, I try to not shop there if I can get it elsewhere. I too wish I could support my local small businesses more, but these people do not encourage you to come back.
If you buy pipes or wood, they won’t cut it, even if you offer to pay. I bought a long-​life energy efficient light bulb for about $ 18 that didn’t work right out of the box. They wouldn’t take it back. I purchased a second one, identical, opened the package and screwed it into a fixture in the store, and lo and behold, it did not work either. After much discussion the manager finally agreed to give me a refund on both of them, but it took huge effort on my part. He is just plain lazy — doesn’t want to deal with it. I am certain that he could easily send them back to the mfr much more easily than I.
Our Co-​op used to have an account with them so the super could get building supplies but they were putting things on our tab that we never purchased, taking advantage of our super because he doesn’t speak much English. That was the last straw. We try to shop around the corner on Amsterdam at C&S — they smile.

Top notch hardware store in this neighborhood. Around the corner when I lived on 93^rd & Columbus.
Helpful staff always directed me to what I was looking for. They are the reason my apartment looked so good. Painting, renovations, appliances… all done through them.
I recommend highly!

I have been here many times for various items. They have a lot of stuff packed into the store, though it is difficult to find most items without a staff member. The service is helpful, if surly. It is not my favorite hardware store, but is the closest to where I live.
However, I will not be returning. I was looking for a new warm mist humidifier for the winter. I thought I would look at Metro and support small business. Though the selection could have been better, I settled on a Holmes small room model at the not-​so-​cheap price of $ 50. Happy with my local purchase, I took it home and set to humidifying my bedroom. It turned out to be very loud and as I am a light sleeper, useless for night time. I returned to Metro with my receipt, waited for the manager and explained my situation. I was told that nothing could be done because I had opened it. Not even an exchange. Not even an apology for nothing being able to be done. If that is because of their business with the manufacturer, at least explain and apologize, but I will have to take my business to the big box stores so I can return/​exchange poor products. Sorry.

Heaps of housewares and hardware. A good shop for all the little things you may need for the home; duct tape, brooms, extension cords and crap like that. Staff was quick and helpful. Recommended.

This is a pretty awesome store. I’d say they’re more on the housewares side of things than hardware, but they do have both. Their walls are densely stocked, so be sure to walk up and down twice.
For example, I left today with toilet cleaner, a laundry basket, a set of glasses, and velcro.
It’s a one stop shop!