Grand Central OBGYN

I am so disappointed with this practice as a whole. When i first moved to Manhattan 9 years ago, Dr. Hedley came highly recommended. She was a wonderful doctor and helped with many medical issues. I felt it was extremely unprofessional that no one notified her patients of her departure. I then met Dr. Morissey who was also wonderful. I became open to working with a new doctor and before I knew it, she left as well. I only found this out when I went to call to make an annual appointment. How does a reputable practice not notify their patients that their doctors are leaving? I called again today, knowing that both preferred doctors have left and I found out that this practice no longer takes Blue Cross Blue Shield. I have been a patient for over 9 years and was told in a very rude way that if I wanted to see a doctor, I would have to pay $ 200.00 It is absolutely unprofessional and uncalled for to have so many changes without any notification. I will no longer use any doctors here just out of principle. Please change your ways or I can assure you that many others will leave.

It seems that all my favorite female doctors in this office end up leaving.
The new departure comes from Dr Morrissey. Not sure where she went and why, but Dr Sean Henry is pleasant as well.
I really wish my fav female doctors would come back. The staff isnt the best, but the doctors make up for it at this office.

I didn’t have a huge issue with the staff, though they weren’t warm or friendly in any way — but more of an issue with the doctor. I have forgotten the name of the actual doctor but it is the only female one on staff (I think it is Dr Marcy or something like that). She left me waiting, quite literally in the stirrups, for about 20 minutes while she went and talked to another patient. They never called about the results, and even when I called and left messages and asked her to call me back with results she didn’t, I had to call a third time.
And when she DID give me the results she hadn’t even tested me for the one thing I came in to be tested for — which we had discussed during the appointment which she had clearly said ‘we will test for that and clear all that up’. When I asked why she hadn’t tested for what I asked for she snapped «For whatever reason it wasn’t tested so I can’t help you unless you come back in and get another blood test. Goodbye.» — amazing bed side manner. I would never go back.

I agree with the above. I’ve never come across a staff less professional outside of the NYC DMV. They are rude and punitive and I would no more trust my healthcare to a group of thugs who run a medical office. It’s a shame because their doctors are actually pretty great. Too many choices out there to run a business like that.

Horrible staff, No sense of time management, careless. unorganized. apathy to your concerns, Never promised to email, fax or mail any reports and delivered on time. it is a shame to have a doctor office (3 of them) run by a bunch of non-​competent administrative staff. dont they teach medical assistant in schools nowadays?