GoGo Gone

Terrible service, rude staff, FAULTY BIKES.
I was really stoked to go to get bikes with my girlfriend and we left happy though my girl was a bit nervous every and scared about getting on a bike after ten years, we left happy. We never got to ride them but when we left the place and got back to our neck of them woods, her first attempt I’m eating on the bike was terrifying. She was immediately put into a survival situation when her seat fell of the bike in the middle of the street. She panicked decided she didn’t want the bike anymore.
So the next day I called to try and return the bike that she never even got to ride and the guy that was there that initially put her bike together answered and when I explained the issue to him, he proceeded to cut me off and talk over me. Understandably I got upset and asked to speak with the manager and he said no and hung up on me. By this point I was fuming so I decided, I didn’t want their bikes at all and I wanted to return mine as well. I never had the chance to ride mine either because the point was to go on bike rides with my girlfriend.
After work the same day, I went back to the bike shop where the Owner/​Manager told me that I couldn’t return the bikes because they were «used» I responded with we never got a chance to ride them he insisted that they had been ridden. I said the only time the bikes had been ridden was when we test drove the bikes BEFORE we purchased them (and so did about three other people who were looking to by bikes at the time we were there.) I didn’t care that the bike I ended up purchasing had already been ridden by a few people, it was just around the block a few times.
The owner/​manager kept saying that the bikes say no refund and no return as the return policy and being so worked up and upset, I didn’t even think to check. I began to raise my voice a little because the both of them just wouldn’t here me. I then proceeded to call the bike mechanic a moron because he kept insisting that everything was right but obviously not because my girls bike fell apart in the street. The mechanic then started to yell at me.
I realized name calling was unnecessary so I apologized for that. The Manager/​Owner then said he was gonna call the cops if I didn’t leave the store and I urged him to repeatedly. the mechanic told him to call and then he reluctantly called the police. (I’m pretty sure he just wanted to threaten to call the cops for me to leave and wasn’t expecting me to agree and tell him to call them.)
Then after reading the return policy posted in there shop and online stating «Return Policy: If you wish to return your item, you may do so within 7 days of purchase. All items must be in brand new condition. Customer is responsible for 15% restocking fee for all returns. Outside of 7 days of delivery, all products are non-​returnable, non-​refundable, and non-​exchangeable. If a returned item is received damaged due to negligent riding by the customer, no refund will be given and the bicycle will not be repair.
For pre-​orders, the deposit is not refundable if customer decides to cancel the order. Store credit will be given for what was left as deposit of full value of the purchased products.» (also stated on the website and all receipts)
THE OWNER LIED! THEY DO GIVE REFUNDS! SO WHEN I ASKED HIM ABOUT HIS POLICY, HE TRIED TO CHANGE IT. I started to get upset again and started to yell. My girlfriend then stepped in and spoke with him asking him what was wrong with the bikes. When he said «nothing» she asked why he was refusing to refund the bikes at all.
The bike shop started to get filled with other customers and I believe they over heard the conversation we were having. (It’s a very quaint shop. There’s not much space for people to be for anyone not to hear.) Then some of his customers started to leave. He then agreed to return my girlfriends bike but not mine and when I asked why he had no real reason so he pretended to check out the bike and the agreed to refund it. I paid $ 550 for both bike and he tied to get away with only giving me $ 320 back.
When I presented him with the math for everything we bought, (Bikes, helmet, protective gear) it came out to $ 695. The then docked me 15% form that so I walked about with about $ 600.
MY WHOLE DAY GONE AND $ 100 POORER. All because of a bad job that they didn’t want to own up to.
I hope they don’t treat any of their other customers this way. I’m not going back.
(NOTE: I had not idea this review didn’t post until a few days ago. This happened back in August of 2015 I don’t know how the business is run now but hopefully it’s much better than what I experienced.)

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