Godiva Chocolatier

My fiancé and I have a tradition where each Valentine’s Day weekend we take a trip and buy each other something while we are there. My request is always chocolate covered strawberries. We stopped in today (Valentine’s day) to buy some, service was friendly and attentive even though they were moderately busy and they were fully stocked with everything you could possibly want. There were two people dedicated to making chocolate covered fruit. I got a few strawberries and the banana /​strawberry kabob and they were SO delicious and fresh. Definitely recommend checking them out.

Well. do Not buy hot choco from this location!!! 1^st, it takes forever even when they’re not busy. 2^nd, when the cashier handed me the hot choco, she told me to try if it was hot!!! Hot??? Ddn’t I ordered a hot choco? But well. I complied and it was not hot at all just warm. So, she took it again to make it hot. I ddn’t check while inside because I was expecting it to be hot already. When I tried it after walking half a block away from the store, it was still warm-​well a lil warmer!!! Wasted $ 4.36 on a xs small cup!!! Never again!!!

*Review is done at the same day I purchased from this place.*
Came here to order the Oreo Truffleta and three pieces of chocolate. I tried the drink and the drink did not taste like anything of Oreo. It tasted like those cheap cookies you by with the horrible cream in it and had a taste of sprinkles as well. The worst part was not how bad the drink tasted, but what it did to my body. After drink this overly priced, cheap, fake Oreo Truffletta that costed $ 6.53. I started to feel sick. My body was shaking and cold. I thought that I had the flu or something. So when I got home, I took some medication. But two hours after taking medication, I started to feel sick, my stomach felt like it was bloating even more than it was before, and I started to throw up. I literally threw up the whole drink along with all the water I drank after drinking that disgusting drink. The employees here were friendly, but the drink caused me to get sick. I feel like I have a stomach flu. Either the food is not clean, the ingredients are not clean, or the employee is sick. It is ridiculous how a store like this can cause my to get sick that badly.

The rating is all about the customer service.
Came in this afternoon with my mother and purchased $ 80 for chocolate. In the line of paying the merchandise I recalled they give out one piece of truffle if you sign up with your email or phone number. My mother and I both signed up before and rarely come by for our monthly free piece. I think why not redeem our truffles today. I gave the lady at register our emails but she seemed having trouble using computer. Not a big deal. Later a guy came up and gave us one truffle. I told that my mother and I both sign up so there is another truffle. He went to the office and came up with a iPad to look for our customers info. He found both of us in the system but saying we have to spend $ 40 dollars each person. However I never experienced this kind of situation in other store. There should be no requirement or minimum for your purchase in order to get monthly sample. At this point I already felt this is not about «getting a free truffle or not» issue. It’s about that you set up a game, but didn’t obey the rule. So I returned partial merchandise back to the register. And the guy came up said: you are returning those just because of a free truffle? I said: I don’t want to have truffle anymore. Its not about money, it’s the feeling. He told me he doesn’t know what that means. (it means I am upset).
It’s a shame that Godiva employees are so unprofessional and untrained. It’s waste of time of Godiva marketing services emailing customers tons of beautiful emails to invite customers to try their products. It’s a shame that bad customer service also ruined this delicious chocolate brand. If Godiva don’t want to give out monthly free truffle, just don’t. I will still come by and be a loyal customer because the chocolate. However, you set up the game, then please follow the rules. At least take some classes about customers relationship and psychology.

This will be my go-​to Godiva location in the city, mainly because of the wonderful manager Rose. She helped me out in a bind one Wednesday morning recently. The Godiva website says this location opens at 8:00, when it actually opens at 10:00. She saw me waiting outside when she came into open up and saw the desperation in my eyes. The other location I had just tried at Grand Central did not open in time, so I had come to this one, in hopes of finding a farewell gift for a co-​worker leaving that day. I was starting to run late and a little off the beaten path from my office.
Despite the fact that she needed to start preparing for the day, Rose let me inside from the sweltering heat and rang me up with a purchase and some sample chocolates to go. She was incredibly kind and professional and really provided excellent customer service. Not because she had to, but because she wanted to. She is someone that deserves corporate recognition and I would visit this Godiva location again any day.

I was looking for Chocolate Soft Ice Cream near where I work and I could only find yogurt. I walked past this Godiva, saw the Ice Cream poster. It’s a bit pricey $ 6.53 but it is served in a chocolate dipped waffle cone. This is the first time I ever saw a Dark Chocolate soft serve — therefore a tad less creamy than the regular chocolate I am guessing. But it was still very good on a hot humid summer day.

An expensive chocolatier that I visit once a month for my complimentary truffle with my free membership card and to purchase special occasion gifts for family and friends. I always treat myself to their chocolate dipped strawberries which run about $ 30 for a box of the extra large berries. I’m worth the self-​indulgence two to three times a year. My only peeve is with NY State liquor licensing laws that does not allow them to offer truffles with liquor (ie, champagne or amaretto) as complimentary. Come on, I’m sure that little truffle isn’t potent!

Bought an oreo trufflelata for my kid and asked for a sample of chocolate. The cashier looked perplexed. Obviously no sample given and the drink tasted like chocolate milk from a carton. Wow. What a waste of $ 6.53. Dont bother. Horrible customer service and even worse product.

The service was pretty good in this store but the chocolate is very overpriced… a salted dark chocolate caramel is $ 4+ for a piece smaller than the size of my index finger. Definitely sign up for their rewards program for your free piece of chocolate each month though! You also get a $ 10 off of $ 10 min purchase for your birthday month. :)
I got the dark chocolate raspberry shake which had a lot of dark chocolate pieces that were blended thoroughly so it was hard to drink. Dark chocolate is very rich so be prepared. I was tempted to get the pumpkin pie but it was a lot of shake if the taste turned out to be average.

During the Christmas holidays I purchased over $ 200 worth of merchandise from this company. I did it to give merchandise as Christmas gifts. The girl at one of their stores informed me that I’d get a gift card for every $ 50 I’d spent in their store. Immediately, this sounded like a real good deal. Well, I was never told about these gift cards having an expiration date of Jan. 2013. Very clever on the part of Godiva to deceive customers in believing they were going to get $ 10 back in a gift card only to not inform them if they didn’t use these by Jan. 2013 they’d lose it. Well, I contacted the corporate office thinking someone would treat me with respect and would acknowledge the miscommunication by the local store where I bought the merchandise and got the gift cards. I got a rude response from some lady named «Crystal» no last name via email stating I should’ve seen the expiration date on the cards.
I will never, ever visit one of their stores again. They’re just like any other money-​hungry company out there deceiving their customers for that mighty dollar.

So over priced but so delicious — man they have a great chocolate selection. I bought a chocolate covered starwberry for $ 7 and while I find that utterly over priced it was so delicious and I was on vacation so I felt like I could justify it. The staff were very friendly and like a couple of the other reviewers have stated it’s in Times Square but it really isn’t that busy. Clean shop and well organized I defintiely want to go back and try more chocoalte — it all looks so good!

Despite its location in busy Times Square, this Godiva is actually not packed and the service here is very friendly. There’s always a free sample whenever I walk in (yay!).
Don’t forget to sign up for their free membership card and pick up your free truffle every month! My absolute favorite: red velvet. NOM.

I usually come here to get the mint chocolate chip smoothie. The staff is really friendly & they work fast!

Friendly staff, and love the free monthly chocolates I receive. This is my go to place for gifts, you can never go wrong with chocolates! This location makes excellent smoothies, and are clean.

I am a chocolate lover and where else can you get the type of chocolate that they offer. Godiva! You make my heart complete. I came in just to browse but yet I got sucked in and ended up walking out with $ 75 worth of chocolate with my little girl’s help. They have outstanding customer service and pretty good selections. Yum!

Kind of a tourist spot but that’s expected around this area.
I was greeted by a friendly staff and he offered me samples of lemon mousse truffles. MmmmMmm.
He also asked us if we needed assistance but we actually only wanted to look around. He was cool with it.
Not sure if I would come back just for the chocolates since I can pretty much purchase Godiva anywhere.

Although I do not consider myself a Godiva girl (I’m picky!), I had to buy some dark chocolate truffles as a gift for someone… and also ended up with brownies for my little sis because she sent me not-​so-​subtle requests on how she would like some.
ANYWAY.
The reason for the 5 star review is that the customer service was outstanding, friendly, and very helpful. I was greeted as soon as I came in. Gathered the stuff I needed to buy as gifts and because I hated men on that particular day*, got myself a dark chocolate truffle. The saleswoman was really nice as I spent what seemed like 25 minutes trying to figure out which one I wanted and was making conversation with me… I was pleasantly surprised by the whole experience.
* One truffle didn’t work, next time I’m going for a whole box.